Disney's Saratoga Springs

From the moment we drove on site, we felt so welcomed. All room requests were granted. Magic bands worked for room and parks as expected. Our Disney Springs view was so beautiful. The walk to Springs is quick and peaceful. Artist's Palette offers many selections for dining. Our studio was very clean and requests for extra blankets came within minutes. Pools were clean and laundromats located by pools is so convenient. We love this resort and can't wait to return.

First of all, we are Disney Vacation Club members and have stayed at Saratoga Resort at least 8-9 times. Our most recent trip was by far anything but magical 😩 Please read full review!!!!! Upon arrival our room was ready so we were able to skip check in and go directly to our villa!! Win 👍🏼 ... we already had our magic bands set up, when we get to the room 2 of our five bands wouldn’t work... no big deal I call they send a cast member to fix our bands ( I thought they were going to reset them at the room but they took them with them) wasted trip for the cast member because we were already headed over to the main check in area to check out the store etc... when we are done shopping my mom and I stop by bell services and grab our bands YAY! Bands should work now. We Get back, nope it’s a no go back to bell services after 10 min or so a bellman follows us to our room and makes sure we get in... my boys come in later and nope doesn’t work it’s finally determined that our lock has to be fixed...so we are assured that tue AM the locks will be fixed while we are the parks... back at the room that night an issue with one band but whatever we are in the room lol we had a 1 bedroom villa and my boys pull out the sleeper sofa and it’s broken (like not sleepable! Maintenance comes at 10:30 has the sofa on its side banging on it trying to fix it, meanwhile I’m washing clothes and the washer starts sounding like a jet ...maintenance guy says you need to call first thing in AM and have them fix that, that it def should not be sounding like that. So Tue AM we stop by bell services again they say ok we’ll take care of that 😊 Back at the room that night I’m washing clothes NOT FIXED and sleeping would not happen with that noise. After calling they finally decide to change our room and on Wed AM we are packing up all of our stuff FIVE PEOPLE ... and of course bell services gladly takes care of our luggage and stores our refrigerated items and valuables are locked up ... I should receive a text with our room number, 7:30 that night we are caught in a terrible storm and leave a park early I call and they don’t have us a room say whaaaaaa? I’m asked “can you stop back by check in to be sure your bands are set up correctly” ... yeah of course why not??? 😩 after several minutes we have a room number and hubs heads on over, mom and I and my boys wait for bell services and they drive us with all the luggage to our new room... we walk in and y’all!!!! 😲😲😲😲 there is trash on the floor, cleaning supplies on the tub, beds half made, pillows in the chair in the living room, coffee pot is missing... at this point LIVID is an understatement... I have to call and get firm, the bell man was immediately on his phone and w in 10 min the Gen manager of housekeeping is standing with us in the room in disbelief. Disney is THE best at making things right that are wrong we are immediately moved to preferred location into a 2 bedroom villa ROOM UPGRADE!!!! We were so appreciative!!! We also received a $100 credit to use however we liked (btw that was our second $100 credit because of all the issues) we had also received 3 fast passes (also had issues with those on Thur and then on Friday we spent 45 min at guest services trying to get those corrected ...one of my son’s 3 fast passes never did show up) 🤦🏻‍♀️ Sat AM we go to another resort for breakfast and decide to use our credit there (our last day!) used my band to charge and nope Saratoga says after the other resort restaurant calls and they say I have no card on file for charging 😡 I did!!! So we leave that resort and have to go back Saratoga check in ... there she checks and takes me to the gift shop to scan my band and says you’re good to go set up for charging! 😔 and don’t worry about breakfast we will take care of that and you will still have a $200 credit! So in Epcot we decide to use that credit for a reservation we had at Tepan Edo, my gut says check your app and make sure your credit is there, NOPE breakfast had been deducted (granted it was a courtesy credit but seriously when the things to make things right are wrong there’s a problem) so I have to step out while the cook does their little show 😩 😡 and call Saratoga 30 minutes later, I’m informed that I don’t have a credit card on file!!!! OMGEEEE are you kidding??? I then have to give them a credit card again they fix the issue restore the credit and then I can finally join my family again. I was literally so mad I was in tears ... I mean it was mad tears like I didn’t need a box of tissue 🤷🏻‍♀️ That was our last day! EVERY SINGLE DAY YALL! BUT they redeemed themselves beyond what I expected! I filled out the survey and was very honest, I receive a call from the general manager and we are give a “Disney experience” on our next vacation and then totally unexpected as she was in so much disbelief of our experience she said I want to give your family a “do over” on us! I almost cried, my faith in Disney and Saratoga was restored! Although we had a bad experience they did everything they could to fix it and then made it up to us by giving us a vacation on them at ANY OF THEIR RESORTS! Y’all, that is top notch customer service and this was all made possible by the manager of Saratoga. springs. With ALL OF THAT SAID! Out of 20 years of going to Disney 45 plus trips and 7 or more of those at Saratoga give this resort a shot, Disney customer service has no comparison! This was just a very freak experience but I wanted you to know, no place is perfect and at Disney you can rest assured that if it’s not right THEY WILL FIX IT and the best part you don’t have to show your butt! I had to get firm but I was very patient and knew they cast members could only do what they knew to do... I’ll take this as what was meant for bad was turned around for my family’s good!

The most amazing part of this resort is that the trees and landscaping really look like upstate NY. We played a lot of billiards and enjoyed the hotel very much. One of the best parts was the boat transportation and being right next to Disney Springs. We spent two entire days walking around Disney Springs.