Disney's Saratoga Springs

Yes, request just a request but been at this resort multiple times--usually we book a yearly 7 night stay each summer. We enjoy the Paddocks--well prefer Congress Park but few years ago designated that preferred. So, been enjoying Paddocks--especially the first two buildings--close walk over to Disney Springs. So, requested closer end to Disney Springs. Upon check in we were told we would be on first floor room in second building--he had a ready room but opposite end near guards gate. So, we chose to wait by pool. Four o'clock came --no word. We called front desk and were assigned that same room near guards gate. We called for room change and they told us they would call back but no call came--so we went to dinner and stopped by front desk. Lady never hearing what i was asking blurted we can't change RCI reservations. we asked for room change not a category change. I asked for supervisor --after long talk between two--he came and asked what did i need? were the two just over discussing. I said i want a room change to where i requested. In which in found a room in first building. so another thirty minutes at the desk. We went back and cleared items from initial room to move. so, exactly what we requested. Now my magic band doesn't work--i guess another trip back to front desk.

Great trip with young adult family members. Getting right to improvements I would like to see from property- update your rooms and please get a much better sofa sleeper since mattress was horrible. Relax on your privacy policy and if I’m paying for two rooms and I want to see charges with MY credit card on the second room I am not listed on Stsying in should be able to view without asking my sons for permission!