Disney's Saratoga Springs

Saratoga Springs offered us the trip of a lifetime with our grandson and his mother. Staffed with friendly, helpful people who genuinely want your stay to be the best possible with easy access to parks.

Just spent 3 hours on the phone with Disney getting shuffled from person to person about an upcoming reservation. We are the grandparent that provide a Disney Experience for our kids and grand kids. I’ve lost track of how many trips with have had or made it happen for them. At last count it was over 10. Disney was always the epitome of service and accommodating their guests. Today was not one of them. After my frustration and lost time being told that they had no reservation that we had made February 11th I hung up. My husband called and talked with another guest relations rep and amazingly she was able to find it in minutes. I talked with Tessa, iysha, and Harrison. He was supposed to be a manager. So much for that great experience. Probably we will go to Dollywood or some other park that does not market themselves a great experience. I’ve had it with Disney!

This is my 5th or 6th time here. I enjoy staying at this hotel for a couple of different reasons. One is familiarity. I've been there and know and understand the layout well. The second, and most important reason- it's low key. There could be sellout crowds at Disney and the hotel could be at capacity and you would never know it. It provides an excellent escape from the crowds and chaos of the parks. Another reason is, the hotel provides the right amount of amenities for my family. Everything my family needs is available and there is transportation to everywhere else we want to go. Each time I go, I have a special request as to what area I need to stay in and the staff are always helpful and willing to accommodate. The rooms that are in need of updating are definitely showing their age, but are exceptionally clean. Overall, I do think the employees are the reason this particular hotel runs so well.