At Hayes & Jarvis, confidence means trust. For over 70 years, our guests have trusted us to create unforgettable holiday experiences. Our exceptional service, expert insights and industry accolades have built a reputation for excellence.
We follow the official advice of the Foreign, Commonwealth & Development Office (FCDO), supplemented with information from the World Health Organization (WHO). We are using this information to navigate the best and safest way for you to explore and feel free again.
Our trips have always been flexible, which is even more valuable in today’s shifting landscape.
For us, travelling with confidence means:
- CONSTANT CONNECTION: Our Trip Coordination team fully support you throughout your journey. A personal trip coordinator will ensure all logistics are taken care of. Plus, in case of emergencies while you’re traveling, our dedicated support team is available 24/7 by phone.
By providing round-the-clock support, we help guests feel safe and cared for. If unavoidable travel problems do occur, you will have a single point of contact available at all times to resolve the issue. Unlike the minimal support provided by online travel agencies, our trip coordinators go above and beyond to ensure our guests are safe, comfortable and having a wonderful time.
- ENHANCED PROTECTION: Our local teams monitor destinations and offer reliable advice and recommendations whilst you are traveling. We only offer hotels, accommodations and vehicles with the highest health and safety standards in each destination.
- VIP ACCESS: Our new optional FastTrack VIP service from our selected UK airports means you’ll be met as soon as you arrive and your personal concierge will assist and expedite you through check-in, bag-drop, immigration and security formalities – thus reducing the queues and hassles of navigating airport regulations.
- FINANCIAL SECURITY: Your bookings are flexible and financially secure, we are ABTA bonded and hold both ATOL licence and IATA accreditation, giving you complete peace of mind. We have reduced our payment terms, meaning that your full balance is now due a month later than in our previous terms so you have even more flexibility.
As passionate travellers ourselves, we believe that travel is one of the ultimate joys in life. We have put customer care at the heart of your experience from start to finish, creating a trip that’s unique to you. Throughout your booking journey, you will have an informed voice on the other end of the phone, someone who’s also there to support you before and after travel, this is together with our excellent local partners. You’re in safe hands.
Please get in touch with us if you have any questions about an upcoming trip, wish to plan future travel, or are looking for inspiration for your journey of a lifetime.
