Travel Information

Car hire

Explore your holiday destination at your own pace; hiring a car lets you do what you want, when you want. Hayes & Jarvis work with the best car hire suppliers worldwide so you can book before you go.

South Africa Car Hire

With an excellent road network, smooth flowing traffic, clear signage, and driving on the left just like here in the UK, South Africa is an ideal destination for self-drive holidays. Our expert travel consultants will tailor-make your self-drive itinerary from start to finish, including flights, accommodation, excursions, and your Hertz car hire.


Included in your self-drive itinerary

  •     Detailed maps
  •     One-way drop off fees
  •     Unlimited mileage
  •     Value added tax and airport surcharge
  •     Personal accident insurance
  •     Total damage waiver (TDW) and total theft waiver (TTW)
  •     Windscreen, undercarriage, tyres, rim, and hubcap damage
  •     Un-tarred road cover

Prices exclude

  •     Contract fee – R40 per rental
  •     Additional driver – R165 per driver per rental
  •     Young driver surcharge – R110 per driver per day
  •     Delivery and collection – R180 within a 25km radius of a Hertz location (surcharges apply for out of office hours and weekends)
  •     Miscellaneous charges and optional extras



USA & Canada Car Hire

Driving is the easy way to get around the USA and Canada, with well maintained roads, cheap petrol, and modern, air-conditioned vehicles that make exploring a pleasure. Alamo car hire lets you pick up and drop off in more than 360 locations throughout the USA & Canada, so you can start in one destination, and drop the car off in another.

Your choice of rental cars

Every vehicle has air conditioning, am/fm radio, automatic transmission, power steering and power brakes. Please ensure you rent a car suitable for your party size, luggage requirements and holiday plans - the details below are to be used as a guide only. Upgrading in resort will be far more expensive. Our agents can advise if you need help choosing the right vehicle. Please call us for the latest prices on your chosen car. At San Francisco, Los Angeles, Orlando, Las Vegas and many more airport rental centres your car will not be pre-allocated, so you can have your pick of the fleet within the vehicle category you have booked!

What's Included?

*We strongly recommend upgrading to the Fully Inclusive or Gold package prior to travel. Be prepared to be strongly advised to take this option at the car hire depot if you choose not to upgrade beforehand.

**Excludes ‘one tank of petrol on New York City rentals. Cars are to be returned with the same amount of fuel as at pick up – 1/4 tank

What's not included?
  • Additional items such as child seats
  • Petrol (except the first tank of fuel with Alamo Gold Package)
  • One-way drop off fees except those mentioned
  • Underage drivers
Free one way drop fees

These include any points within the states of California and Florida plus between: California and Arizona, Arizona and California, California and Nevada, Nevada and California, Arizona and Nevada, and Nevada and Arizona.

Canada free one way drop offs: Vancouver to Calgary (airport only), Toronto to Montreal (airport only), Montreal to Toronto (airport only), Vancouver to Vancouver (all locations), Calgary to Calgary (all locations), Montreal to Montreal (all locations), and Toronto to Toronto (all locations).

Please note that the above information is a guide only and one way drop fees may change without notice.
One-way rentals are not permitted on economy cars.
 

Upgrade your package

We only include basic third party liability cover in your holiday package that is suitable for your party size. We highly recommend upgrading to Fully Inclusive or Gold Package prior to travel. Be prepared to be strongly advised to take this option at the car hire depot if you choose not to upgrade.

Fully Inclusive Rental Package
Includes CDW, $1 million, Liability Protection (LP), Uninsured Motorist Protection (UMP), taxes, surcharges and airport fees*

Gold Inclusive Rental Package
As Fully Inclusive plus additional drivers & one tank of fuel. (not available for 1 to 3 days rental)

Sat Nav
Not sure where you are going? Fed up with map reading?
Then why not pre-book a Sat Nav for the entire duration of your holiday. For peace of mind and convenience let someone else do the work allowing you to have more time for exploring.

For up to date prices please call 0871 231 2271*

*Calls cost up to 10p per minute plus network extras
 

Terms & Conditions

Driver Requirements
All drivers must be at least 21 years old and hold a valid licence and major credit card. Drivers aged 21-24 incur an additional charge which is payable locally (approx. $25 + tax per driver per day) Only authorised drivers listed on the rental agreement are permitted to drive the cars. Each driver must be present when picking up the vehicle to show their valid driving licence.

Travel Advice & Restrictions
Alamo cars can be driven in any state/province in North America. However, driving on unpaved roads is not permitted and will void your insurance.  Driving in Mexico is not permitted.

Vehicle Pick Up and Drop Off
If there isn’t an Alamo rental facility inside the airport terminal, take the courtesy shuttle from outside the baggage reclaim area (approx. every 5 mins) to reach the Alamo rental centre. If you wish to upgrade your vehicle at the Alamo rental facility, you will be charged an additional daily fee payable locally. Your credit card will be billed at pick up for all charges not all included in your package. Any unused portions of your rental voucher will not be refunded. A credit card imprint will also be taken as a deposit. Your rental agreement serves as your vehicle registration whilst the car is in your possession, so keep it in the vehicle at all times. For your peace of mind, multilingual roadside assistance is available 24/7.

Your rental agreement is on a 24 hour basis. If you are late when returning your car you may be charged an hourly fee by Alamo (payable locally) There are no refunds for early drop offs.

Liability & Cover
Collision Damage Waiver (CDW) protects you from financial responsibility if the car should be stolen/damaged regardless of fault, from the first dollar of damage. For Rental Only packages, CDW is not included and will be payable locally. Basic third party liability coverage (state minimum only) is included in all rentals and protects you and any authorised drivers should you injure or damage property up to the state limit. Each state has a minimum level of coverage which may be as low as $10,000. On Fully Inclusive and Gold Packages, we have increased the cover to $1,000,000, and also included Uninsured Motorist Protection (UMP) for renters and family members (related by blood, marriage or adoption) against accidental death or injury should you be hit by an uninsured/underinsured driver (up to an aggregate single limit of $100,000 per accident)

Deposits, local fees & taxes
Your credit card will be swiped at pick up for authorisation however no amount will be deducted. For Rental Only packages all state/local taxes, surcharges and airport fees are payable locally at time of pick up. These vary across the USA/Canada and are payable on rental charges and optional items. Changes to legislation or regulations may affect Alamo’s pricing or procedures. Alamo reserves the right, without notice, to charge customers at the time of rental or thereafter, for the amount of additional or increased surcharges fees or taxes.

One Way Rentals & Fees
If you pick up your car at one location and return it to another, you will be required to pay a one way fee when you pick up the car. Fees are based on mileage, vary between states and are subject to local tax. However, if you pick up and drop off within California, within Florida or between California, Nevada and Arizona, your rental is exempt from one way fees, excluding San Francisco Downtown location when picking up from 01st July – 31st August.  One way rentals are not permitted on economy cars.

Fuel & Mileage
All cars run on petrol.  You will receive your car with a full tank of petrol and can return it empty. With Gold packages, one tank of petrol is included in your agreement. With the Fully Inclusive and Rental Only packages you will be offered to pre-pay for this tank of petrol at the time of pick up, otherwise you will need to return the car with a full tank or be charged locally for returning it empty. No refund will be given for petrol purchased but not used. Mileage is unlimited.

* Please be assured that we will make sure that the size of your car is suitable for your party size, however it is more than likely that when you go to pick up your car the you will be strongly advised to upgrade your car to a bigger one, please be advised that if you choose to upgrade further then you will be charged for this locally.