Crowne Plaza Orlando Universal

I decided to book a room here for a night while my husband and kids stayed at his brother’s house. Although, this was my first time staying at Crown Plaza Hotel, the results were unbelievable. Great job to whomever remodeled their structure! From the lobby area and bar, to the pool and Tiki Bar... Crown Plaza Hotel was definitely what one would expect from a resort. And being that Crown Plaza is a newly renovated hotel with an ambiance of warm and relaxation, calling it a “retreat” is ideal for someone in need of peace and tranquility. The rooms were extremely clean. Also, the customer service was exceptionally awesome; in addition to, the bartenders, Michelle and Diane being exceedingly overall amazing! They are both very well trained in the interactions for travelers and tourists. All in all, I highly recommend this hotel and will return to this location very soon!

Facilities were very nice. Attended the training I was there for in one of the meeting rooms and the provided lunch was very good every day (provided by the on-site restaurant). I stayed in the hotel as well in a suite on the 10th floor. Loved the picture windows with the views of downtown Orlando. We could see the ICON park Ferris wheel at night all lit up. Rooms on the other side of the hotel had a view of Universal Volcano Bay. Bed was very comfortable and the suite was very spacious. The air conditioning blew a little too directly on you if sitting at the desk or armchair but otherwise was fine. Staff were all VERY friendly and helpful.

This has been a pleasant experience. It is a great hotel, clean areas and a very nice room. It even has a clothes hanger wire in the bathroom, unfortunately ours was broken but it’s pretty good for the area. I didn’t go to the pool so I can’t really give my opinion on it.