Crowne Plaza Orlando Universal, Orlando

Aug 19, 2018

Great Hotel Close to Universal Studios

I was looking for a great rate on a hotel close to Universal Studios and this hotel went beyond my expectations! Check-in was a breeze, which was very welcome at 10pm at night after a long day of walking at Universal Studios. The rooms were clean, the bathrooms were well-stocked with towels, and the pool and courtyard area looked inviting. I just wish we had more time to enjoy everything they had to offer! When I'm in the Orlando area again I will definitely look into staying here again.

Aug 16, 2018

Where should I start. Well, we arrived late and the lady who took us against was directly angry, rude and witty.

We were a family of 6, from 1 month to 70 years old. One had booked rooms for both families. When we were to check in we asked to be charged on each of our credit cards. It turned out to be difficult and she spent a very long time checking us in. The queue grew and she said sorry to the queue behind us just as it was our fault that there was queue. We have traveled around Florida and this was the worst reception we have received. We should either have received an apology from the lady who checked us in. . The hotel was great and large and we stayed on the 8th floor. The room was nice and clean but was too cramped to open two suitcases. A suitcase to the room was somewhat under. Breakfast cost USD 18, - per day. pcs and waiters did everything to make a trip and were gone several times, asked if we needed anything. This was awesome. The hotel was neat and tidy. When we checked out, there were problems with the credit cards. We did not receive check-in with each of our credit cards. It's funny we have different economies. Well when we check out, the problem reappears we would pay with each of our credit cards. That would be the case, they said at the counter. We also believed that until we examined the receipt we actually had to ask for. Then we were charged on a card again. Then there was a new checkout. No, this was too amateurish for us. Next time we are inn Orlando we will not use this hotel.

Aug 11, 2018

Phenomenal customer service in every way, great location

DeLand, Florida

From the minute we arrived to the minute we left with a generous late check out, the entire staff was beyond amazing. We are top loyalty IHG members and we were treated with full respect and appreciation at check out by being given a room on an executive floor. The room was clean, spacious and comfy. The pool area is clean, big, and with a bar. We loved that it stayed open late. The valet at check out was so nice as well. The location is great , close to the new Orlando Eye area where we rode the huge ferris wheel, ate at the Sugar Factory and hung out at the green in front of the EYE. We later went Putt Putt golfing in the same area with our grandchildren. The breakfast on the concierge floor was nice. Like the quiet in the executive lounge in the mornings. The gift shop was great and the lady who worked in there was super nice to the kids. The only criticism I would have is that the many smokers smoking in the common area between the main hotel bldg. and the pool and close to doors made it hard to walk from the bldg. to pool without walking through a lot of smoke. If you are sensitive to smoke as we are, this really isn't pleasant and even made me and my grandson start coughing. It would be nice of there was an area for smokers outside but also a pathway to walk to pool without having to walk right through the middle of it. We enjoyed our stay there and we will be back. And we really appreciated the huge red carpet appreciation we were given for being top IHG members.

Aug 08, 2018

Family vacation

Cancelled flight due to thunderstorms and did check in at 5am. Clean room, great air conditioning and friendly staff. Free parking, and great view. Excellent Concierge service. Yes, I will stay again at Crowne Plaza.

Aug 06, 2018

not the level I expected

the worst part: a bid insect in the bath tub and the dirty sheets of the previous guest in the sofa bed, the dirty carpet (still carpet?! in 2018?!) The good one: the pool. The average: the breakfast. The personnel at the breakfast did their best. The receptionist did not apologize for the dirty sheets. they charge 3 USD for a bottle of purified (not mineral) water.... by the way, the hotel is very far from Disneyworld and does not have a shuttle.

Hotel

Crowne Plaza Orlando Universal