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Confidence Means...

At Hayes & Jarvis, confidence means trust. For over 65 years, our guests have trusted us to create unforgettable holiday experiences. Our exceptional service, expert insights and industry accolades have built a reputation for excellence.

We’re working hard to live up to that reputation during the coronavirus pandemic. We follow the official advice of the Foreign, Commonwealth & Development Office (FCDO), supplemented with information from the World Health Organization (WHO). We’re using this information to navigate the best and safest way for you to explore and feel free again. 

Our trips have always been flexible, which is even more valuable in today’s shifting landscape. For us, travelling with confidence means:

  • CONSTANT CONNECTION: You can reach your personal travel consultant directly with any questions prior to departure. During your trip you will enjoy 24/7 concierge service to manage logistics, accommodate special requests, and take care of all the details to ensure a seamless, hassle-free experience, while addressing any concerns you may have or if any surprises happen along the way - particularly important during the current climate
  • ENHANCED PROTECTION: Our local teams monitor destinations and offer reliable advice and recommendations whilst on your trip. We only offer hotels, accommodations and vehicles with the highest health and safety standards in each destination. In addition
  • VIP ACCESS: Our new optional FastTrack VIP service from our selected UK airports means you’ll be met as soon as you arrive and your personal concierge will assist and expedite you as quickly as possible through check-in, bag-drop, immigration and security formalities - reducing the queues and groups of people
  • FLEXIBILITY & SECURITY: Your bookings are flexible and financially secure, we are ABTA bonded and hold both ATOL licence and IATA accreditation, giving you full peace of mind. We have reduced our payment terms meaning your full balance is now due a month later than our previous terms, giving you even more flexibility


Confidence means security. Confidence means trust. Confidence means Hayes & Jarvis.

Watch this video update from James Golding, UK Country Manager, for the latest news from the Hayes & Jarvis Family on our recent investments in our service level and expertise over the last few months.

As passionate travellers ourselves, we believe that travel is one of the ultimate joys in life. We have put customer care at the heart of your experience from start to finish, creating a trip that’s unique to you. Throughout your booking journey, you will have an informed voice on the other end of the phone, someone who’s also there to support you before and after travel, this is together with our excellent local partners. You’re in safe hands. 

Please get in touch with us if you have any questions about an upcoming trip, wish to plan future travel, or are looking for inspiration for your journey of a lifetime.

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