For discerning travellers, luxury is so much more than a checklist of amenities. It’s found in the peace of mind that comes from a flawlessly executed journey.
At Hayes & Jarvis, we don’t sell tours or off-the-shelf itineraries. Instead, we design your trip together as a trusted partner, creating an experience that’s entirely bespoke – one that reflects your travel dreams in every detail.
Discover how we’ve brought some of our guests’ journeys to life over the past decades.
1. It Starts with Intentional Listening
Our planning process doesn’t begin with a destination. It begins with a conversation. We take the time to listen to what truly matters to you – your pace, your interests, and the unspoken details that define your vision of the perfect luxury holiday. This creates the foundation of your journey, allowing us to craft an itinerary that feels completely personal.
“Fantastic holiday organised by Hayes and Jarvis – excellent planning taken into account many requirements, perfectly executed with every section of the holiday a success and resulting in a definite recommendation to use them for future holidays! Thanks H&J”
— Tracy, Hayes & Jarvis Guest
Tracy’s perfectly timed journey didn’t happen by chance. It was the work of an expert who translated travel wishes into a well-paced, deeply personal travel plan. It all starts with knowing what to ask – from the kind of cuisine you enjoy, to whether you prefer city life or outdoor adventure, and how you like to move about day to day. With our specialists’ experience, they’ll often understand what you’re after even before you’ve found the words yourself.
2. Designing a Memorable Experience, Not a Standard Itinerary
We don’t rely on pre-set packages. Our depth of destination knowledge, earned through decades of real-world experience, allows us to refine your vision into a tailored blueprint. Every hotel, guide and activity is carefully chosen for its fit with your journey, focusing on particular areas of interest – whether that’s cuisine, culture, history or the great outdoors.
This is where the power of listening meets the precision of expertise.
“If you’re looking for a bespoke trip organised with the minimum of fuss, backed by a reliable support network of trip advisors, Hayes and Jarvis are the people to trust. Their service takes the stress out of travel planning and ensures every detail is covered. You will feel completely supported from start to finish.”
— Flora D., Hayes & Jarvis Guest
“The best holiday we have ever taken…….pure emotion, top quality service, sights to make you cry, moments of wonder, superb people, nothing too much trouble. The whole trip was geared to provide us with the best experience possible, and boy, did it deliver!!!”
— Darren S., Hayes & Jarvis Guest
Stories like Flora’s and Darren’s remind us that unforgettable travel isn’t about doing more – it’s about feeling looked after, understood and free to enjoy the world with complete peace of mind.
3. The Certainty of Seamless Execution
Few things spoil a holiday faster than poor logistics, which is why our commitment doesn’t end once your plans are confirmed. We see ourselves as expert orchestrators, continuously ensuring every moment flows effortlessly. We manage the “moving parts”, handle any adjustments before they arise, and make sure every transition feels natural and unhurried.
“Great service from the planning stage to the very last minute of the holiday. 3rd time using for a Far East tour that was tailored exactly to our needs – with additional suggestions that enhanced a great trip! A local contact is used that checks in at all stages and can be contacted quickly with any queries. Would highly recommend!”
— Louise M., Hayes & Jarvis Guest
Louise’s continued trust is a testament to our approach – allowing her to focus on making memories while we handle the details. Our deep relationships across the industry and first-hand destination knowledge ensure every element works in harmony to elevate your experience.
4. Continuous Care: Your Advocate in Every Time Zone
Even the best-planned journeys can bring the unexpected. When they do, you’ll never face them alone. Our support team isn’t a distant call centre – it’s a dedicated group of experts who know your itinerary inside and out, ready to act as your advocate anywhere in the world. We pride ourselves on swift, compassionate and knowledgeable service, because when we promise worry-free travel, we mean it.
“Top class travel operator. They created a wonderful holiday for my family and were on hand whenever we needed them during our holiday.”
— Andy N., Hayes & Jarvis Guest
“We had an excellent and unforgettable trip to Uganda; well-designed, well-paced, and full of extraordinary experiences… Towards the end, we faced some issues with one guide and transport, as well as flight cancellations and rescheduling. Our main contact was exceptionally responsive, calm, and supportive, resolving problems swiftly and ensuring we got home safely.”
— Tina, Hayes & Jarvis Guest
Our team anticipates needs before guests even realise them. And when things don’t go as planned, you can count on us to step in with immediate, expert care.
Start Planning Your Next Adventure
At Hayes & Jarvis, we go beyond planning holidays – we build lasting relationships. Your journey is guided by a team that listens, understands and anticipates your needs at every step. The result is an expertly designed, deeply personal experience that reflects who you are and how you love to explore.
Let’s design your next journey together.
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Written by: The Hayes & Jarvis Team
Posted in: Touring and exploring
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