Our airline partners

British Airways

The UK's flagship carrier, British Airways offers the most comprehensive flight network from the UK, offering year-round low fares and an extensive global network flying to many of our most popular holiday destinations worldwide.

Based at London Heathrow's Terminal 5, British Airways is one of the largest airlines in the UK in terms of fleet size, international flights and destinations. With routes to locations throughout nearly every continent, British Airways allows you to choose your favourite destination for your holiday.

Choose from four flight classes when you fly with British Airways. In World Traveller you receive a generous baggage allowance and complimentary food and drinks. Upgrade to World Traveller Plus and receive a quieter, intimate cabin with more personal space and an additional seven inches of legroom. Enjoy lounge access and fully flat beds on long haul flights with Club World or experience understated British elegance, dedicated service, and absolute luxury throughout your flight in First.

Practical Information

On the official British Airways Website.  To log into your booking and enter your APIS, you will need your Airline Booking Reference which can be found on your Hayes and Jarvis Booking Invoice.

London Heathrow: Flights depart from Terminal 5 and Terminal 3.

London Gatwick: all flights depart from the South Terminal.

Flights to/from Brazil
Adults and young adults (from 12 years) - 2 bags (max. 32kg / 70lb per bag)
Children (2-11) - 2 bags (max. 32kg / 70lb per bag) plus 1 fully collapsible pushchair (stroller) and 1 car seat

Infants (under 2) - 1 bag (max. 23kg / 51lb) plus 1 fully collapsible pushchair (stroller) and 1 car seat

Flights between London and Doha

Adults and young adults (from 12 years) - 1 bag (max. 32kg / 70lb per bag)

Children (2-11)

1 bag (max. 32kg / 70lb per bag) plus 1 fully collapsible pushchair (stroller) and 1 car seat

Infants (under 2)

1 bag (max. 23kg / 51lb) plus 1 fully collapsible pushchair (stroller) and 1 car seat

Flights to/from Ghana, Kenya,  Liberia, Nigeria and Sierra Leone

Flights between Europe and Japan

Connecting between India and USA/Bermuda/Canada, or connecting from Saudi Arabia to USA/Bermuda/Canada

Adults and young adults (from 12 years) - 2 bags (max. 23kg / 51lb per bag)

Children (2-11) - 2 bags (max. 23kg / 51lb per bag) plus 1 fully collapsible pushchair (stroller) and 1 car seat

Infants (under 2) - 1 bag (max. 23kg / 51lb) plus 1 fully collapsible pushchair (stroller) and 1 car seat

All other flights

Adults and young adults (from 12 years) - 1 bag (max. 23kg / 51lb)

Children and infants (up to 11) - 1 bag (max. 23kg / 51lb) plus 1 fully collapsible pushchair (stroller) and 1 car seat

Flights to/from Brazil

Adults, young adults and children

1 handbag/laptop bag (max. 23kg / 51lb and up to 45 x 36 x 20cm / 18 x 14 x 8in) plus 1 additional cabin bag (max. 23kg / 51lb and up to 56 x 45 x 25cm / 22 x 18 x 10in)

Infants (under 2)

1 cabin bag for items required during the flight (max. 23kg / 51lb and up to 56 x 45 x 25cm / 22 x 18 x 10in)

All other flights

Adults, young adults and children

1 handbag/laptop bag (max. 23kg / 51lb and up to 40 x 30 x 15cm / 16 x 12 x 6in) plus 1 additional cabin bag (max. 23kg / 51lb and up to 56 x 45 x 25cm / 22 x 18 x 10in)

Infants (under 2)

1 cabin bag for items required during the flight (max. 23kg / 51lb and up to 56 x 45 x 25cm / 22 x 18 x 10in)

Online check in opens 24 hours your flight departs. Alternatively you can check in at the Airport from 3 hours up until 60 minutes prior on the day of your flights departure.

Cabin Classes

  • Online check-in;
  • A generous baggage allowance;
  • Complimentary bar service;
  • Balanced meals crafted to perfectly match the time and duration of your flight
  • Hundreds of the latest films, documentaries, television, music, audio books and games
  • Ergonomically designed seat with lumbar support, adjustable headrest, and recline;
  • Personal flat screen and headphones
  • Priority boarding for families with infants and young children in pushchairs, to help get you settled on board sooner
  • Skyflyer activity packs, children's TV, films, games and a parental lock for other channels

Includes all the excellent amenities above, plus:

  • An increased baggage allowance of two free checked bags and two pieces of hand baggage;
  • A private, dedicated cabin, more relaxation, and expert service;
  • Three-course meals crafted to perfectly match the time and duration of your flight
  • Larger seat with adjustable headrest, lumbar support, leg rest, more legroom, and greater seat recline;
  • Seat with laptop power;
  • Complimentary newspaper;
  • Priority disembarking;
  • Personal flat screen and noise-reducing headphones
  • Personal in-seat power supply.

Includes all the excellent amenities above, plus:

  • Dedicated check-in area;
  • Fast Track security;
  • Exclusive pre-flight lounges with complimentary food, drinks, and wifi;
  • Access to Club lounges;
  • Access to the Elemis Travel Spa (London Heathrow);
  • A desk and a personal laptop power socket;
  • Personal locker for storing items;
  • A fully flat bed;
  • Luxury wash bag;
  • Menu’s inspired by some of the world’s top chefs;
  • 26cm personal flat screen TV, noise-cancelling headphones, and entertainment options;
  •  Fast–track through arrivals;
  • Access to Arrivals Lounges, including shower facilities, dining, and Internet access.

Includes all the excellent amenities above, plus:

  • Dedicated check-in area;
  • An increased baggage allowance of three free checked bags;
  • Pre–flight dining;
  • Access to the Concorde Room (Heathrow Terminal 5 and New York JFK);
  • Dedicated helpdesk service to assist with any travel queries;
  • Complimentary concierge service when you travel through London Heathrow Terminal 5 or New York JFK;
  • Lighting system that recreates natural light;
  • Turndown Service;
  • Soft cotton pyjamas;
  • Fully flat bed with a specially designed quilted mattress, Egyptian cotton duvet, and a pillow;
  • Liberty London amenity kit;
  • A rotating menu inspired by some of the world’s top chefs, afternoon tea, and breakfast;
  • 38cm TV, noise-cancelling headphones, and entertainment options.