The Westin Trillium House Blue Mountain

Hotel

The Westin Trillium House Blue Mountain

The Westin Trillium House Blue Mountain

Hayes & Jarvis Rating
TripAdvisor Review
1445 Reviews

Heart Of Ontario's Largest Mountain Resort

Nestled between the shores of Georgian Bay and the heights of the Niagara Escarpment is the Westin Trillium House Blue Mountain. Located in the heart of Ontario's largest mountain resort region, it stands boldly at nature's back door. Built in the architectural style of grand Georgian Bay lodges, the property was designed to embody the gracious hospitality of majestic hotels past without compromising the conveniences of today. A wealth of facilities and activities await you - ideal for whole family.

  • Sports & Activities
  • Family Friendly
  • Outdoor Pool
  • Mountain views

Hotel Features

Hotel Category

Trusted

Main Facilities

  • Outdoor pool

For Families

  • Kid's Club
1445 Reviews 80% of travellers recommended this hotel

Traveller ratings

  • Excellent 725
  • Very Good 455
  • Average 159
  • Poor 61
  • Terrible 45

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Mar 21, 2019

Dishonest dishonourable

We arrived to this hotel feeling disheartened due to not being aware of the terrible snowboarding conditions. During check in we were told that we can reduce our two night stay to one night and get a refund if Expedia concurred. After a spending a lengthy amount of time on the phone with Expedia and the hotel we were excited to hear that Expedia was more then happy to refund us. Westin Lie Number One : They suddenly changed their mind and told us they would not refund us. Westin Lie Number Two : We wrote a review on Expedia expressing our personal experience with the hotel and the manager had the nerve to reply addressing everyone that the issue was mediated with us. Considering the fact that the manager refused to refund 200$ to people who spend thousands at their hotel every winter, it is safe to believe she does not know what the definition of mediate is. Westin hotel if you happen to read this review I will list the definition below so that you can further use the word mediate in appropriate settings. Mediate: Intervene between people in a dispute in order to bring about an agreement or reconciliation. A more appropriate reply to our review should of been : The Westin hotel at blue mountain gives you false hope of refunds and sympathy and makes sure to keep everyones money no matter what crisis you might be in.
Mar 19, 2019

Loved our stay, especially the pool area

Ontario

We stayed here for two nights in the winter in a deluxe room. Had a great view overlooking the Mill Pond and the Village; room was comfortable and clean - we really enjoyed the fireplace and well-stocked kitchenette. Since food in Blue Mountain tends to be a little pricey, we had brought all sorts of snacks, etc. We really appreciated the fridge and microwave, toaster, kettle and dishes. The wifi was decently fast, even at the free level. The staff were friendly at check-in, although it was quite busy. We can't speak to the level of housekeeping as we didn't feel the need to have such service for such a short stay. Our favourite part of our stay was the heated outdoor pool and the hot tubs. It felt so luxurious to be actually swimming outside, surrounded by snow, and be so warm.
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