JW Marriott Phu Quoc Emerald Bay Resort

Needless to say - We were disappointed to leave... We left with Heavy Hearts - on the verge of shedding tears and now needing to shed some pounds. The JW Marriott Phu Quoc Emerald Bay Resort & Spa is truly an amazing place. Marriott has outdone themselves with this unique University themed resort. The Architect has put his heart and soul into this project. I'm told he even curated the music the resort plays ! Everywhere you turn, there's something spectacular to see. Travelers who love selfies and Instagram will no doubt easily fall in love with this resort. The hospitality at this resort is like none other we have experienced. What openly stood out were the young and energetic staff who strive to show their guests a fantastic time. There are so many of you to thank for the heavenly time we had - Flora, Hannah (Guest Relations), Lara, Manh, Tee (Spa) Varun (F&B Director) and his team at the Fugit Restaurant: Dokie, Luna, Vivien, Nancy, Anh, Nhu, Louis and Bryan. A Very Special Thank You to Tom at Red Rum who helped us enroll in the Members Dine More Programme which we continue to enjoy. He also got Chef Matt to serve us a Burger at the weekly Night Market as the restaurant was closed for the evening to host the outdoor event. Not to Forget, Meow at the French Bakery who did a remarkable job at the Coffee Atelier Course. Apologies if I didn't get all your names... Planned this trip for my husband's birthday. We got a mid week upgrade which was a magnificent surprise. The Turquoise Suite was breathtaking. No words could justify how stunning the room was. The hotel staff offered to help us pack and move rooms for us as we were busy at an activity. My husband and I did manage to complete our own packing but our suitcases were transported to our new room and the key delivered to us at our Coffee Class. Varun came looking for us on day two as I randomly asked about him on our first day there which happened to be his day off. Told the staff he is a "celebrity" on review websites and he honestly does live up to his online reputation of providing guests with top notch service. We even got a glimpse of his staff giving him a high five. To witness that moment was frankly priceless. There were so many precious moments during our stay - we would go back in a heart beat. As my husband constantly reminds me, JW Marriott Phu Quoc is our hotel Gold Standard. You have royally spoiled us and now we keep comparing our other hotels stays with this one... Nothing has come close ! Keep up the phenomenal team work. Our heartfelt thanks to all - to quote Mary Poppins - for a supercalifragilisticexpialidocious time !!

This is one of the best resort I have ever been to. It is so amazing and beautiful. I agree that it feels like Harry Potter a bit due to the university theme. I found the Larmack University theme very charming. And all the activeties really amusing and fun. I was upgraded to the beautiful Turquoise suite, and it is truly beautiful. The location of the room is also good, as the suite is a bit away from the pools, restaurants and beach, but still with an amazing view. The breakfast is really good, with a lot of good options. The only negative is that is was really noisy the last days (Due to Chinese New Year a lot of tourist were at the resort). Nothing you couldn't handle though. The restaurant manager, Varun, is so nice an polite. And his staff truly amazing. I read some review from a woman how didn't like the service and the waiters, but I am just going to assume that was personal then, as I always got a smile and greeting from everybody at this resort. Loc, Benny and Sunny at Chemestry bar was also really nice. And the drinks really good ! :-) I had one of the best burgers in my life here. So the class of the food is really good. One small incident at Red Rum, but it didn't overshadow my stay and my review of this resort. I enjoyed my stay very much, and will definitly go back, when going to Phu Quoc. I can also recommend this resort. The location is a little bit off on Phu Quoc, but for me that was just perfect. I wanted a little secluded location, and then to choose when to go on sightsing. I am sorry I cannot name all the wonderful staff from this resort, but all of them were truly wonderful, serviceminded and great ! All of them ! I am also a Platinum member of SPG/Marriott and have been to many Marriott hotels and resorts. This is without doubt the best.