Crepescule - Swimming pool

Hotel

Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch

Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch

Hayes & Jarvis Rating
TripAdvisor Review
3198 Reviews
Guide Price £1,719 per person
Based on 12 May 19 departure from London Heathrow flying with Delta Airlines, staying for 4 nights room only in a Standard Room (2 adults sharing).
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Fun in the sun at this Scottsdale resort

The spectacular 27-acre Hyatt Regency Scottsdale Resort is a family-friendly oasis in the heart of upmarket Scottsdale, situated just a short drive from local shopping and dining. With a two-and-a-half acre water playground, championship golf and a world-class spa, there’s something for everyone here plus the elaborate dining options make it as easy to enjoy a romantic meal as a child-friendly one. This Scottsdale spa resort is the perfect option for your luxury desert getaway.

  • Enjoy a treatment at the award-winning spa
  • Experience the 2.5 acre wet zone with ten pools
  • Play 27 holes at the championship course
  • Impressive 27-acre site
  • Eight dining options including Italian restaurant with free gondola rides

Hotel Features

Hotel Category

Trusted
  • Check-in Time:
    03:00
  • Check-out Time:
    11:00
  • 493 rooms
  • Minimum age: 21

Main Facilities

  • Golf
  • Outdoor pool

Board Basis Options

  • Room Only
Location Highlights

Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch

3198 Reviews 84% of travellers recommended this hotel

Traveller ratings

  • Excellent 1964
  • Very Good 783
  • Average 252
  • Poor 131
  • Terrible 69

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Jul 21, 2018

Not a great showing for our recent "staycation"

Tucson, Arizona, United States

I have been going to the Hyatt Gainey Ranch for many years, most typically for a "staycation" for the kids in the month before school starts. I reserve far in a advance, now as a Hyatt Discoverist, getting two adjoining rooms these past few times as the family has grown. We drive up from Tucson with just the basics, getting there early to use the pool. This year however, things were different. Despite checking in early, the adjoining room was not ready until 730 that evening. Apparently the woman in the adjoining room was part of a conference and "didn't realize she had to check out" (insert confused face here) and they were not able to reach her as she was in meetings (insert second confused face...no cell phone?). They did allow us to use a room down one of the other hallways to shower, but it is hard to keep tabs on 5 kids that way (ages 6, 8, 10, 10, 15). So I waited until the little ones showered and then we all packing in the one room to await the adjoining room. I never received a call, so I had to call at 730 which is when I found out is was available. We did get a $100 credit on the room as well as a free rollaway, so I was fairly satisfied. However, over the next few days the main issue became the kids pool. There is no staff oversight at the pool except for serving staff. No lifeguards, no managers, etc. If you know the Gainey Ranch, the kids pool has a beach area filled with sand, which joins to a large swimming pool with a dock right in the middle. There is also a slide which is fun and empties into an adjacent small pool. It was built for kids to have fun, and in the past, that was always the case. Now however, with the absence of staffing, self-appointed and arrogant "parents" have taken over. These are people that take up all the chairs in the shallow area by the beach, and tell kids not to splash them or sit in their chairs. These are people who occupy the perimeter of the pool with their buckets of beer telling kids not to "jump off the dock" or build sand castles on the dock, and not to "splash" their drinks. Interestingly, there is a very large ADULTS ONLY area right next to the kids pool, but these "friendly" people would rather hang with the kids. After several encounters, my significant other and I just made the kids hand around us so we could intervene if needed. On the last night, during the night swim, our kids as well as at least 10-12 others were playing King of the Hill on the dock. As long as I can remember this has been going on there. This year two couples decided that they had the right to tell all the kids they had to move away from their 4 year old who was swimming by the dock. Again, there is a "massive" area for kids to swim in away from the dock, but these folks felt it was their right to be where they wanted. We intervened when they again started to yell at the kids and things escalated quickly (they also had 2 empty buckets of beer with them). I finally got a manager and security involved, and ended up leaving the pool, only to hear the one "gentleman" yell "I'm not even staying in this f...ing hotel". So here was a drunk local, yelling at kids who had every right to be there as paying guests, and I had to leave the pool. Some other events were the blaring of music with explicit lyrics in the area of the kids pool, people bringing their own glass bottles to the same area, etc. That is not to say there weren't some bright spots with the staff, although overall the servers were mostly mediocre. The young woman at the towel bar was fantastic, and the server we had on Thursday all day went out of his way to give great service. Stayed 3 nights for almost $2000 after taxes, parking, resort fees, and a few meals and drinks at the pool, not including our meals off-resort given how expensive food is there. I am left wondering whether Hyatt Gainey Ranch has forgotten that their paying guests expect more for this kind of money. Having 5 kids myself, if you cannot tolerate splashing or noise, or having your seat taken by little kids, or even rough-housing by teenagers in the pool at night, you probably shouldn't consider going to a family friendly destination, which is what I thought the Hyatt Gainey Ranch was. It has been in the past, but unless things change, there are a host of other resorts in Scottsdale in the summer to try for a staycation. I cannot see coming back after this simply terrible experience
Jul 19, 2018

Staycation

Scottsdale, Arizona

Hyatt is a great Staycation close to home. Service is great, grounds are beautiful pools are amazing. Rooms are also very clean. Comfortable beds. Sometimes they mess up your reservations, not sure why? Haooened few times bit they were able to kinda fix it.
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