Crowne Plaza Memphis Downtown, Memphis

Feb 16, 2019

Needs a little TLC

Swindon, United Kingdom

Looking forward to our stay in Memphis and have never previously been disappointed with the Crowne Plaza group of hotels. The staff on Reception are extremely friendly and helpful. We liked the idea of using the Shuttle bus and again the driver was so helpful. It was our room that has let the hotel down. Damp in the bedroom should never be seen these days as enough products available to overcome the problem. Although free tea and coffee in the room these were not replenished the following day. Overall a disappointing stay especially when the staff are so good.

Feb 14, 2019

Perfect place to stay in memphis

valencia

Our time spent here has been just perfect. Big room with all the accommodations you must expect. New hotel, great breakfast and a very nice treatment from all the crew (specially charles, who welcomed us, helped us and answered all our questions about what to do in town, where to eat, have fun...) The hotel also has a free shuttle to go downtown or wherever you want to go! Simply awesome.

Feb 12, 2019

Student drop off to school, had to stay somewhere with my rewards system

Dallas, Texas

The place was clean and bar was hopping. rooms were nice and definitely an upgrade from our last visit 3 years ago. The front desk was busy and had poor communications with other staff, but they were funny about it and we waited with the rest of people.

Feb 11, 2019

Vacation

My first review ever! We had such a positive experience I felt I needed to share. We decided to extend our stay in Memphis one more day. We were not happy with our current hotel, so we decided to change. I searched online and found the Crowne Plaza Downtown Memphis. I had a few questions concerning the amenities offered. I spoke with Brittany and she had me at “Hello”. So pleasant to talk to, answered all my questions. By the end of our conversation I knew this was where I wanted to stay. When we arrived to checkin, she greeted us with the biggest smile. I was sure I made the right decision. She had everything arranged and went above a beyond to make us welcome. I thought we had just hit the Jackpot but it only got better! We had not yet eaten and decided to dine at the restaurant in the Plaza. There we were welcomed by Marquita. She too had a warm infectious smile and went out of her way to accommodated us. She was engaging, friendly and made us feel special. And the experience didn’t stop there! The Plaza offers free shuttle service to Beale Street. Our driver was friendly was professional. It gave me the feeling he loved his job, nice to see. He answered any questions we had about the area. A simple smile is the universal language and we were happy to feel like King and Queen for the day! To the staff of the Crowne Plaza, thank you for such a positive experience. I wanted you to know how much we appreciated the kindness shown. I hope that whoever reads this will check them out. Di

Feb 10, 2019

It was Ok but some problems.

Phoenix, Arizona

The problems all started when I wanted to make a reservation. As an IHG Gold member I typically book through IHG app but on this instance Hotels dot com had a much lower price. I called reservations and the property both and both times I was told they would not price match so I booked on the Hotels dot com App. The price was reasonable for the stay but it could offer a better value. The noise level in the room is very high due to the freeway being right next door. At check out they tried to double bill me for the stay and the front desk staff had to go back to the manager multiple times to get the issue resolved. They charge twenty two dollars per night for very insecure outdoor parking. It is technically in downtown but not close to any of the restaurants or attractions.

Hotel

Crowne Plaza Memphis Downtown