Sheraton Nashville Downtown, Nashville

Sheraton Nashville Downtown

Hayes & Jarvis Rating

Average: 4 (1 vote)

TripAdvisor Review

1892 Reviews

Steps from the action

With its central location the Sheraton Nashville Downtown offers you the perfect base from which to explore Music City. Take a stroll to see some of the city's most notable sights such as the State Capital and Ryman Auditorium or take advantage of the hotel's complimentary shuttle service to see local favourites within a three mile radius. After a busy day exploring Nashville unwind with a dip in the indoor pool or grab a chef inspired bite from the Library Bar.

Hotel Features

Hotel Category

Deluxe

Location Type

City centre

General Information

Check-in Time:
15:00
Check-out Time:
11:00
474 rooms
Minimum age: 21
Floors have lift access: Yes

Main Facilities

Fitness facilities
Indoor pool
Wifi

Board Basis Options

Room Only

General Information

Check-in Time:
15:00
Check-out Time:
11:00
474 rooms
Minimum age: 21
Floors have lift access: Yes

Main Facilities

Fitness facilities
Indoor pool
Wifi

Board Basis Options

Room Only

Location Highlights

Sheraton Nashville Downtown

City centre
Approx. 20 mins from Nashville International Airport

1892 Reviews

76% of travellers recommended this hotel

Traveller ratings

Excellent 929
Very Good 582
Average 222
Poor 95
Terrible 64

What to Expect

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Reviews

Jul 13, 2019

Great location

Holly Hill, Florida

Newly renovated, very up to date, clean, convenient to all the action We really didn't spend much time at the hotel, well, this is Nashville and never a dull moment. It was, however, a very nice place to stay. The concierge and door staff were very friendly and free flowing with advice and recommendations. It was very close to the bars on Printers Alley which were just a blast. I would recommend this hotel.

Jul 11, 2019

Beautiful hotel with a few flaws

Brampton, Canada

My mom and I stayed at the Sheraton this past June as we have never been to Nashville and wanted to see the sites. We arrived a bit early and was told our room would be ready in a couple of hours which was fine since we were quite hungry. They thankfully were able to store our luggage so we didn't have to carry it around with us. We came back and got checked into our room and it was quite nice but we first noticed how cold the room was and that no matter how high you put the temperature up it stayed cold. We constantly wore sweaters and pants the whole time while in our room. We also noticed we were not given a mini fridge or a microwave which usually every hotel offers. We wanted to keep our drinks cool for out walking tours etc however that was not an option. They did have an ice bucket however, it was only big enough for 1 bottle. They did have a shuttle available but only for short distances. We took it once and the gentleman driving didn't seem to be a very happy camper so we ended up just walking back to the hotel. The staff at the hotel was great! I met 2 amazing employees William and Landon, they were just great. Very helpful and friendly! Also, they do allow dogs which was great for us since we are dog lovers and got to meet some great pups throughout our stay. All in all the hotel was great. Good location and within walking distance of quite a bit. Clean and the staff was pretty great. A few things that could be fixed but hey no perfect hotels out there! Thanks again!

Jul 08, 2019

Not Impressed

We arrived at the Nashville airport at 7pm. I called the hotel to see if they had a shuttle that picked up at the airport. They said they did have shuttle that takes you anywhere you want to go within a 10 block radius, but it did not go to the airport. We took a Lyft fide. We arrived at the Hotel at 730p. Check-in time was any time after 3pm. We reserved a King and they did not have any King rooms ready yet. In fact, the young lady said they only had one room ready in the entire place because of a shortage of cleaning staff and that room had two double beds and they were not even Queen beds. They offered that we could leave our luggage there and come back later but they could not give an ETA as to when the room we wanted would be ready. Rather than take a chance we took the room with the double beds. She did give us 2 drink cards and 1 appetizer card which we did take advantage off. Once we settled into the room we tried went to the Library lounge where they have drinks and server food. This really is the only restaurant they have other than the area were they have a breakfast buffet in the morning on the 2nd floor. We sat at the bar and had Calamari and chicken wings. The Calamari was good and the wings were great. The bartender was good also. One of the things we noticed this Sheraton offers is a placard you can hang on your door to participate in their Green program. By doing this you do not have any cleaning done and you reuse your towels and linens. As a reward, when the cleaning staff sees the placard each day they slide a coupon under your door good for $5 that can be used at the hotel bar, gift store or Starbucks that is located in the lobby. After 2 days of doing this we never received a coupon under our door. I mentioned this to the front desk and they apologized and gave us 2 coupons which we used at the Starbucks. They missed on the 3rd day as well. The night before we left I went to the computer room where they have 2 computers you can use to surf the web, check your email or print of your boarding passes if you are flying. I wanted to print of our boarding passes. One computer was not even turned on so I tried using the other one and it was so slow to the point of almost being useless. I restarted it needed to do Windows updates. I’m an IT person so what this told me was it hadn’t been rebooted in at least a month since Windows 10 does updates once a month. Since this room was right next to the front desk I brought it to their attention that this one had not been rebooted in a while and was updating at the moment and the other one was not turned on. I did not want to turn it on myself since I did not know the reason why it was turned off in the first place. The young man turned it on and of course it needed to do updates as well. I had to come back later to print off my boarding passes. I suggested that they reboot their PCs once a week so customers did not encounter what I had encountered. We used the shuttle service one time to take us down to 2nd Ave. and Commerce where a lot of the restaurants, bars and shops are. They gave a number to call when you wanted to be picked up. Later in the evening we called and they said they would pick us up. Twenty minutes later they still had not arrived. I called again and they said the drive had several pickups and could not give an ETA. We could have walked back in 20 minutes had we known or called Lyft, which we did because we had been walking all day and were tired. On another day we went to the Country Music Hall of Fame and when we were done tried calling the shuttle instead of using Lyft since the shuttle was free, but were told they had multiple pickups schedule and it would be a while, so we ended up paying for Lyft again. Overall, the Hotel was clean and the staff was friendly, but they seemed to be understaffed and little disorganized. If we visit again I will probably look for a different hotel. We just were not overly excited about our stay there. Hopefully they will improve in the future.

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Hotel

Sheraton Nashville Downtown

Sheraton Nashville Downtown

Hayes & Jarvis Rating

TripAdvisor Review

Steps from the action

Bathroom

Deluxe king room

Sheraton Nashville Downtown

Fitness Centre

Swimming pool

Deluxe king room

Restaurant

Speakers Bistro

Fitness Centre

Standard double room

Speakers Bistro

Wine Bar and Lounge

Hotel Features

Hotel Category

Location Type

General Information

Main Facilities

Board Basis Options

General Information

Main Facilities

Main Facilities

Board Basis Options

Board Basis Options

Location Highlights

Sheraton Nashville Downtown

Traveller ratings

What to Expect

Reviews

Great location

Beautiful hotel with a few flaws

nice - close to everything- needs update

Business Hotel in the heart of the city

Not Impressed

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Atlanta, Nashville and New Orleans Multi Centre

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