Hyatt Regency New Orleans

This is the worst place I've ever stayed at. Terrible customer service. Put you in a room nearby construction. Unless you're here for a conference. Don't book here. There are loads of hotels in New Orleans and every single one of them, (even Motel 6) is better than this place. I think you have to be high society here for them to give a damn about you. They survive on the conference money. They're basically the McDonalds of Hotels. Seriously. If you want to have a nice time, with quiet rooms and good beds, go elsewhere. I travel for a living and I am honestly perplexed at how this place is managed considering it is a Hyatt. The shower also spits...literally. The water pressure is so bad that there are lulls. This place is so hilariously bad. Save yourself the money, book elsewhere, anywhere.

We flew into New Orleans for the Saints playoff game. We came on a Saturday and left early Monday. The "Executive Junior Suite" is small, just know that up front. My wife wanted to take a nap but when I turned the linen back there were stains, maybe coffee, on the duvet and sheets. I could not get anyone at the front desk to answer so I had to go down and tell them to come change the sheets and duvet. I had to follow up and call again 30 minutes later. I made the point to tell them to change the duvet but when the housekeeper showed up she didn't have it and had to go back to get it. By then, my wife was sleep on the couch. The Operations Manager left a bottle of red wine with glasses, a hand written note with apology, which was nice, but my wife doesn't drink and I don't drink wine. After the game on Sunday we came in and ordered room service. Forty five minutes later I called again and they didn't have record of the order at all. And since I was sitting next to my wife when she ordered, I knew they had screwed it up. I called room service and she told me she didn't have the order and it would be an hour for the order to arrive. I walked down to the front desk and spoke to the manager on duty who remedied the situation. By the time I walked back up to the room the order was there and they did not charge us for it. So yeah, they couldn't get the basic stuff right but they tried to make it right and everyone was very professional. The hotel is good if you want to go to the game because you walk to the Superdome in a few minutes. The room was very sound proof for noise in the hotel but it was pretty rowdy outside on the street and that came in the room but that was to be expected after the Saints won.

Our reservation was made after midnight over the phone for the same night. When we arrived, the hotels computers were down so we were registered into the wrong room. They corrected this situation but then overcharged us for the room. The next day, we called and they again corrected the problem. I then received an email for a new reservation that we never made. I called to be sure that we would not be charged again for a reservation that we did not make. (I had all of the email confirmations showing the dates and times) I spoke with Jessica in accounting and she was very rude. The problem was corrected but she argued with me over something was not my fault. We ended up with overdraft charges because of their mistake. I would like to say that the people that we encountered at the hotel were very nice it was the problems we had after check out that had me upset.