Hyatt Regency New Orleans

As a Hyatt’s reward member, I’ve stayed at this Hyatt many times previously and was satisfied with my stay. This last trip, however, was horrible! 1) we’d prepaid for a noon check-in; when we arrived at 3 pm, our prepaid king suite was still not ready. We had to settle for a double queen standard room instead. 2) the bed was so uncomfortable - we could feel the springs on our backs! 3) we ordered from the ’under 30 mins.’ delivery from room service - it took over an hour to get our food; then, it was the wrong order! 3) I called the front desk to complain - she told me someone would call me back; no on ever did! I’ve been reading others’ reviews (yikes) and will seriously consider booking some place else for the next Saints game.

THIS is where we always stay, if going to an event at the Saenger, Superdome or Smoothie Center. It's a GREAT location - steps away from many restaurants as well as Rouse's for necessities. Staff is ALWAYS friendly and helpful. We especially love seeing our friend Kahari (valet parking)..such a nice guy!!

Very dirty and some unprofessional staff, Would not suggest anyone to stay at this hotel, Some staff was rude, the room was not clean, use soap in the bathroom, trash cans not emptied, effie dirty, leaky ceiling over toliet, carpet not clean. A dirty hotel for the moneyyoumhave to pay. The ghetto have beyer hotels that are at least clean.