Hilton Palacio del Rio

The Hotel itself is wonderful! Great location and nice hotel however I was extremely disappointed. Due to the Covid_19 outbreak we changed our plans and decided to get home. We were supposed to fly from San Antonio to Memphis for a few days. After calling and changing our flights I called the front desk to see if we could get a late check out. I explained to him we had changed our plans due to the Covid-19 outbreak and told him on the room door it said check out was at noon could I have until 2 or 3 so we wouldn't have to sit at the airport? He quickly told me check out was actually at 11 but he'd give me until 1. I asked if we could at least have until 2? He then said 1:30. I felt like I was dealing with an auctioneer. With everything that was going on the hotel certainly wasn't full and there was no reason they couldn't have given me and extra hour or two especially under the circumstances. I'm extremely disappointed in Hilton for not being more understanding during these trying times!

Great place, great staff! No worries about COVID-19, everything was clean and organized. Location is prime, close to all attractions for food, drinks, and the Alamo. Also having Dirty Nellie’s Piano bar on site is a plus!