Hilton Palacio del Rio, San Antonio

Nov 20, 2019

Updated and beautiful rooms and everything else

ft myers florida

Location is on the Riverwalk convenient to the boat cruise, the Alamo, Restaurants and downtown The lobby is beautiful , the back of it faces the river and I was able to see the boat parade on one of the Days of the Dead Staff very friendly and helpful Rooms spacious and up to date I especially liked that the curtail went across the glass in one piece There is a restaurant down right on the river but I wanted the breakfast buffet was too pricey for me and also the menu I did have lunch and a dinner there because it was too cold for me to walk too much outside as there was a cold front outside. I was initially charged for coffee that I did not drink but it was corrected with no problem There is also a small food store on the premises and a refrigerator in the room. As a Hilton member I was given free bottles of water and also given extra point for their green program I was there 2 nights . I want to congratulate the staff for their helpfulness & concern about their guests

Nov 19, 2019

Great Location

San Jose, California

We booked a river view room here, and overall were very pleased. There’s a loading zone for the Go Rio cruises right across the river from the hotel, so if you stand on the balcony and look down over the railing you can watch the boats being loaded or gently cruising by. There’s also some kind of outdoor event space across from the hotel, so on a Saturday afternoon we actually witnessed someone’s wedding from the balcony. The room itself was also very nice: outlets on the desk, lots of storage, and a handy fridge. There was lots of counter space in the bathroom. We could definitely hear noise coming from outside the hotel, especially late Saturday night, even though we were on the 11th floor. There was also cold seeping in from the door to the balcony, so I suspect more insulation around the door and window would help. Ask for a higher floor if you are sensitive to noise, or a lower floor if you want a closer view of the River walk. There’s a handy coffee place downstairs that’s open until 9 pm; it has sundries, excellent coffee, fruit, and breakfast items in the morning. The valet parking was fast and friendly, but expensive, although it’s similar to what it costs at other hotels on the Riverwalk. The elevators do take a little getting used to: you have to choose the floor before you get in the elevator because there are no room numbers on the panel inside, which is disorienting but works well unless you change your mind after the elevator doors have closed. Also, those elevators are FAST- I don’t think we ever waited more than a few seconds for an elevator to arrive. Overall a good stay.

Nov 19, 2019

Fairly Good BUT OVERATED!

Cheyenne, Wyoming

I came here for a business meeting at the Convention Center. I wanted to stay at the central hotel for the conference BUT it filled up first. I booked here even though it was far more expensive BUT relatively close to the conference. When I got to the room, the reading lamp by the bed wasn't working. I t was one of those Art Deco style lamps built into the frame so it had to be entirely replaced NOT just the bulb. I read in bed SO that was an immediate problem. There was an exhaust fan in the bathroom which was running constantly and was LOUD. It wasn't connected to ANY light switch so it required an entire day of maintenance to fix. It made NO noise afterwards BUT it DIDN'T appear to work anymore as the bathroom fogged up with only slight use of the shower. The room faced the Riverwalk side and it was EXTREMELY loud the first few nights I was there. I had to get earplugs from the front desk to make sleeping possible. The room itself was very clean while the bed as well as the linens were very comfortable. The toiletries provided were much better than average hotel offerings. Although it wasn't mentioned, I received free breakfast buffet each morning during the stay. It was good BUT I would have preferred a lower rate instead because breakfast WAS provided at the conference the first 3 days. I reviewed the restaurant elsewhere. There was a kiosk type of guide in the lobby which provided an interactive map to get to parts of the Riverwalk BUT it wouldn't work properly. I relied on google maps and TripAdvisor instead. I'm NOT sure IF I would stay here again. The only part making it worthwhile was I could deduct business expenses. I would advise AGAINST coming around Halloween of Dia de los Muertos as EVERYTHING is overpriced and crowded.

Nov 17, 2019

Great Location

Atlanta, Georgia

This is a great location and situated in the middle of Riverwalk. So many convenient locations rate from the hotel. The hotel is outstanding and the staff is great. Hotel rooms are very clean and all the restaurants and bars are awesome. We love this place and will definitely stay here again. This is the first time in San Antonio, but not our last.

Nov 17, 2019

Outstanding service

Fort Wayne, Indiana

Not only is the hotel nice but they make sure you are taken care of, I appreciated the text messages asking how I found my room to be, they accommodated our request for a microwave. Nice location as well, only downside is the 47$ a day additional parking fee

Hilton Palacio del Rio

Historic hotel on San Antonio's Riverwalk

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Executive Suite

Executive Suite

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Durty Nelly's