Hilton Palacio del Rio

Very helpful staff providing suggestions to have dinner along with directions! We had fun locating animals on the mosaic tiles and had the staff involved when we couldn’t find one! Very convenient to the RiverWalk

Overall this is a nice resort. Very clean. Perfectly located in the heart of San Antonio close to lots of different styles of restaurants and historical sites. Right on the beautiful Riverwalk. The only issue we had was getting hot water every time we took a shower. $44 for valet parking that is mandatory I think is a bit steep though. Overall we thoroughly enjoyed our stay. The beds were super comfortable

Pros: I've rarely been to a hotel with a friendlier staff. Everyone from front desk to Starbucks to housekeeping was exceptionally polite, helpful, and knowledgeable. I would especially like to acknowledge the Starbucks staff. We became friends in the four days my husband and I were there. We bought water & coffee every time we visited, and they learned the first day that I like my water in ice. Every time we went in after then, I was asked if I'd like ice. We also chatted with them about things to do in the area, locations of attractions, etc. All of the hotel staff were approachable and amicable, without us getting the feeling they wanted a tip. Frequent travelers will know what I mean by that. I loved that there were several areas to sit in the lobby to chat, drink coffee, whatever. And I can't end the review without mentioning the room. We had a riverfront room with a balcony that was just perfect for people watching, listening to the boat tour guides as they floated by (this made us want to take the tour-and we did), sitting to read, or just feel cozy in the lush greenery and beautiful atmosphere. The room was comfortable, clean, and adequate for our needs. Cons: We didn't care for the hotel restaurant. We ate outside to enjoy the surroundings, and that was fun, but the food--not so much. It was plentiful, but overly so. It was also blah. My sister and I had mac & cheese with chicken & bacon. The chicken and bacon were practically non-existent, but there was plenty of sauce. Sadly, the sauce tasted like it came from a box. The room service food comes from the same restaurant, so we never ordered. That is a rarity for us. We almost always order room service when we travel. Another thing I didn't like was the lack of a business center. There was a door labeled business center, and I was able to enter. However, the two desktop computers and printer were unplugged and some power cables weren't there. I must say I didn't ask about it since my use of it wasn't vital, but a sign with an explanation of it being closed would have been nice.