St. Regis Houston

Room was spacious with very nice seating area. Considering the weather is so temperamental in Houston, we appreciated having a private place to rest indoors. Heavy rain kept us at the hotel bar for lunch - great burger and Caesar salad.

We stayed at the St. Regis Houston last year and we were absolutely blown away. They immediately gave us little backpacks full of goodies for our kids, our butler service was amazing, too. We had a suite and that comes with butler service, so when we booked again this year in a suite, we were excited to have the same wonderful service. Last year, our wonderful butlers unpacked and repacked us (as they did this year, and that was good), and they delivered martinis and cheese trays (as we were hosting guests in our room). This year however, I will say that we were pretty unhappy with the butler service. Every request we made, was passed onto a different department. We had to go downstairs several times and ask the exact things we could ask of the butler (and I assure you we weren’t asking much, mainly for evening drinks). We were assured to ask for tea and coffee service from the butler services for the morning. I called at 8 pm the night before to ask for tea and coffee to be brought to our room at 7:30 am the next morning. They went over our order in detail, which I appreciated. However, by 8 am, our order still had not arrived. We called the butler service to be informed that they had forgotten, or maybe never even written it down? I’m not sure. I went downstairs and was told they were sorry for the lack of communication on their part. I told them that each request (minus packing and unpacking) we had made of our butler, was passed off, and soon forgotten. I was really disappointed in the valet services for the most part as well. We arrived at 9 pm one evening and pulled up and each valet was on their phone and did not attempt to help us at all. I guess being in a minivan, makes you an inferior client? It was so bad that I had to walk up to them and ask who to give the key to. My husband brought this to the staff’s attention and then the next day, when my husband’s uncle arrived (and we informed them he would need help with his walker) no one came to assist us. I will say that Tim, the concierge is absolutely fantastic, and such a joy of our stay. He was so sweet and loved our puppy Mr. Bingley and went above and beyond. Tim is amazing. As for us staying at the property again, especially in a suite, I’m really not sure we would. It’s so disappointing, because we love this hotel and we are very loyal Marriott customers but to advertise butler suites and NOT at all deliver, especially for such a very high price, is very disappointing. We had exemplary service and butler service last year, and it was a very far cry from the butler service we experienced this year. Which is very disappointing. Even after we came back up to the room we had been packed up (which was fine) but I believe someone had used the restroom in our room because it had a very bad odor. So, if you’re considering a suite and actually using the butler services, I truly wouldn’t bother, because I think you would just be disappointed.

Wonderful venue for an Alumni gathering. Service and facilities are first rate. Near to the Galleria stopping area. Decor is outstanding. A classic in the middle of Houston. Amenities in room are beyond the expected for the usual luxury hotel.