St. Regis Houston

If St. Regis Houston was categorized as a 4-star hotel, then I would have rated them with five points; however as a 5-star hotel, they didn’t live up to the standards one expects from the St. Regis brand or a 5-star hotel. Our overall experience was very good but the level of service varied from person to person (totally inconsistent, with some hotel staff being incredible while others gave us attitude) and general hotel amenities were really on par with a 4-star hotel. Again, overall, our experience was nice, but the few bad apples working there makes it hard to rate them with the full five points.

We recently stayed here for a few days on business. Nicole is FANTASTIC! She was so friendly and helped us with concierge matters as well as general questions. You definitely are pampered at this hotel. Turn-down service, butler service...they don’t miss a beat. Our bellman John was fun too with great ideas as well. Bar a bit loud as we were on the 4th floor when live music was playing. The Remington staff was great. Unfortunately an item was lost between the check-in and room delivery....and not much within walking distance...fortunately they have complimentary car service. Would stay again!

My first time at St REGIS Houston for a business trip. The location was not very good. Nothing really located within walking distance for dinner. So stuck with the Remington Bar. Usually i choose a St REGIS for the St Regis bar. So i was disappointed with this one. Not as classy as others. Not a lot of comfortable seating. The wait service was just ok. The gym was good as it was mostly empty. Not much weight machines. But a nice little work out. Valet service guys were spot on. Over all ok experience. But will try something else next time.