Hotel Granduca Austin

I love everything about this hotel! From the architecture, to it's sweeping hilltop location, amenities, staff (professional , and happy), spacious rooms, fabulous happy hour in bar area on Thursdays. I could go on and on, I have NEVER had a less than exceptional experience here! I try and stay here each time I visit my kids; one a UT student, the other lives there.

In many ways this is a great hotel - great stylish interior wonderful rooms, comfortable beds, nice views, great inner court, great swimming pool with hot tab. However, at the time of check out they could tell you no check-out papers are needed because there is no balance to pay, but afterwards you will find surprise charges on your credit card which you never authorized and which have never been disclosed to you while you were in the hotel or when you were checking out. The cases I came across were where they charge for using the bar when the bar in fact has not been used, and when they bill some other guest's restaurant charges to your room. It would not be so bad if they disclosed the charges, but in my case they did not, and after contacting them long after leaving Austin and not seeing any perceivable intention to fix the problem I had to open a dispute with my credit card.

The staff was very good. The valets got my car very quickly every time. Room was a nice size and clean. Did not expect much from an Italian restaurant in Austin Texas, but it was OK. I would stay here again