Hotel

Westgate Smoky Mountain Resort and Spa Gatlinburg

Westgate Smoky Mountain Resort and Spa Gatlinburg

Hayes & Jarvis Rating
TripAdvisor Review
3055 Reviews

In the heart of the Great Smoky Mountains

Only a short drive from the USA's most visited national park, the Westgate Smoky Mountain Resort & Spa provides comfortable accommodation ranging from cosy Studio Villas to spacious Five Bedroom Villas. Relax in the world class Serenity Spa by Westgate, experience the thrills and spills of the state of the art Wild Bear Falls waterpark, or enjoy a delicious meal at the award winning Westgate Smokehouse Grill. The Westgate Smoky Mountain Resort & Spa is ideally located with easy access to Gatlinburg, Pigeon Forge and Sevierville attractions, with outdoor recreational opportunities, the exciting Dollywood theme park and outlet shopping nearby. This is the perfect base for you stay in The Smokies.
 

  • Splash around at Wild Bear Falls Water Park
  • Trolley service to Gatlinburg and Pigeon Forge
  • Relax at the Serenity Spa by Westgate
  • Dine at the Westgate Smokehouse Grill
  • Close to Dollywood and the Great Smoky Mountains National Park

Hotel Features

Hotel Category

Trusted
  • Check-in Time:
    03:00
  • Check-out Time:
    21:00
  • 765 rooms
  • Minimum age: 18
  • Floors have lift access: Some

Board Basis Options

  • Room Only
Location Highlights

Westgate Smoky Mountain Resort and Spa Gatlinburg

3055 Reviews 64% of travellers recommended this hotel

Traveller ratings

  • Excellent 1259
  • Very Good 693
  • Average 443
  • Poor 270
  • Terrible 390

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

May 15, 2018

Beautiful Views, But Inconvenient

Seymour, Tennessee

The resort was beautiful. The rooms were beautiful and the views are great! But there isn't enough parking for everyone. Several times we had to park way up on the hill past our actual cabin and walk down to our room. Not good if you have a lot of baggage or bags from shopping. The walls are super thin. We had two conjoining doors in our room that led to other rooms, but we didn't know those people. So you could hear everything in the other rooms. The restuarant was great, and the food was delicious! And they have lots of pools and great amenities. I just didn't like the inconvenience of trying to find a parking space just to get to your room. They do offer a shuttle service which is great if you want to go to the bottom of the hill to the restaurant and spa. But you had to walk to a shuttle stop. Those are the only two things I didn't like. Parking inconvenience and thin walls.
May 09, 2018

Unimpressed

Rochester, New York

This resort tries to feel like what they themselves call an “elite” resort but fall short on many levels. To start the only reason we ended up at the timeshare trap was from a pushy guy at a pancake house after a nice peaceful breakfast. We were lured in by him offering discounted tickets to an attraction that we already had purchased tickets too. When we declined the offer he basically bribed us with a $100 Visa card a free lunch and cheap admission to an indoor water park on premises. Thought this was my lucky day. I’m not stupid and knew I was going to be volunteering for some sort of sales pitch. But $100 is $100. When we got there they very impressively picked us up from our parking spot and delivered us to the front door in a golf cart. The lady at the front desk was quite rude while registering us for the seminar. We sat and waited for a while before being greeted by a nice young salesman. The free buffet was sort of a joke but hey Free is free and I still ate it. The $7 admission to the water park that was promised by the strange pancake house Man, that my mother and daughter were going to go to while my wife and I sat through the presentation ended up being non existent and the woman at the pool desk laughed and said that that was an employee only price and that it would be $40 instead. No thanks .. so my daughter was then dumped at a kids program. With no other kids. And rude employees that shouldn’t be dealing with kids. On to the scam, I mean presentation. The salesman was very nice and respectful and really loved his job and I have nothing but good things to say about him. His manager that tried to close the deal after I told them we just couldn’t afford the 60,000 offer really tried my patience. he wouldn’t take no for an answer and slowly got pushier and pushier with more of an attitude with every proposal he came up with, which By the way we’re only for me and of course he would get a talking to for even allowing such a deal. Yea right. The rooms were very nice and if anyone does want to get involved in the program I would suggest saying no a bunch of times and then the price will go from 60,000 down to around 7,000. Just for you of course. It got so cheap that I really was tempted at the end but really turned it down because of the principle of the thing and hating such nasty aggressive sales tactics. In the end I got my $100 but was aggravated to the point that it wasn’t even worth it. 90 mins was about 4 hours and that was with not asking questions or inviting extra info. And once they knew I was really really really not going to buy we were rudely shoved out the door as we were obviously no use to them at that point. No ride back to the car of course lol. Hope this helps future victims I mean potential customers.
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