W Seattle

Room was awful. Looked like it had not been cleaned in months. 76 degrees in room. When we tried a/c it blew hot air. Complained to front desk who said system is bimodal sp xar oboy heat for 6 months. Would not give new room so opened window to cool. Deliveries to restaurant outside window were very noisy. Left hotel at 2 am to go home and get some rest. So much for date night. I would never go back.

The staff at the W were wonderful - my room had a plumbing problem (water leak from room above) at about 2:30 AM. The staff arrived very quickly after I reported the problem, facilitated my move to another room, gave me a free night's stay, and a bottle of champagne for my trouble. Ella was really helpful in fixing what could have been a really upsetting situation. I would stay at this hotel again in a heartbeat.

What a lovely hotel I arrived at thinking this would be a seamless trip. The morning after my check in I went to shower, only to find that the drain was clogged. Once I tried to see what was causing it, I discovered hair and dirt upon my removal. I noticed the front desk who was kind and apologetic in offering a room move and additional points. During the next morning, I discovered that my body spray front London never made it to my new room when they moved it. I called the front desk at 7:00am to inquire. Three hours later, I was told they’ll give me a call. Checking out in 45 mins, I was deterred by the lack of concern and urgency. Once I checked out, there was no update or care that my belongings had been lost. Even after expressing it, the front desk agent just said, “oh, sorry.” This made me nervous on whether some of my other belongings went missing during the room switch while I was not present. Minutes later after swiping my card, the agent yells, your card declined in the lobby. I was mortified by the embarrassment. I unlocked my card and had him do it again and it approved. After expressing my experience to the team, writing the manager, they just kept asking me how can make it better. Quite frankly that’s not something that a guest would know, I don’t work for Marriott. However no solution was proposed and not one manager reached out to me, only supervisors who had not much room to make things better. It was an unfortunate experience. Can’t say that I will be staying at Marriott any more. The lack of empathy, care, and urgency makes for a subpar experience. Ronnie was a great concierge and Bryan tried his best.