W Seattle

The W was once the cool place downtown but it seems a bit dated now and needs an update to keep up. We liked our room and the property but we had to take off marks based on our experience with the late checkout and parking as described in the review. We booked for 2 nights while I had so business in Seattle. The location is great, very central, near attractions, restaurants and shopping. We had booked a king view room. When we checked in, we were given a corner room which was a nice little upgrade. However, it is a bit of a strange layout as it had a long hallway to get around the corner once you get in your room, seems like wasted space. The bathroom was the thing which stood out as needing work. The shower head was coming loose and the water pressure was very low. The lounge was good we had some fun with a DJ playing on Saturday night and met some nice people. During our stay, we had confirmed a 4 pm late check out when we got to the hotel as we wanted to go out on the town. Starting at 9 am the next morning, we had housekeeping try to come inside. Then another person who was not housekeeping came knocking on our door. I told them we had a late checkout. They went away, but at noon, another knock at our door. It was infuriating as we wanted to sleep in. By 1pm and the fourth knock, we packed up and left. Very annoying and something that should not be difficult to manage. The other annoyance for me was the parking fee of $68! That is one of the highest I have seen, even higher than in NYC.

Overall, I was satisfied with the room, and the bed is comfortable. But the room can have few more electrical outlet. Food at the restaurant was not that great and the waitress was not friendly at all. She was kind of rushing me. I didn't feel comfortable to get another drink.

It breaks my heart. But in the past I have always stayed and preferred only the W hotels when possible, at all the places I have traveled to. However, The service at this location has gone downhill along with the cleanliness. First of all, there was mold in the shower walls. The bathroom floor was dirty. The bedding does not get changed very well. My comforter had a dried up blood stain and that comforter was never changed. Makes me wonder if the bedding was changed at all. My sister and I were complaining to one another that we were itching all over in our beds. So, it’s not just one of the beds. That means BOTH beds with the same dilema. The hotel charges $15 for WiFi when other locations don’t charge. Expensive parking and theydon’t even have a pool. The staff was disinterested and disconnected. Upon check-in we mentioned we were celebrating a birthday. The associate never looked up to make eye contact to say happy birthday or have a great birthday or anything. Just carried on. In my experience with W Hotels any birthday or anniversary was acknowledged. Simply mentioned with a card or even some strawberries. This is sadly the last time I stay here.