Row NYC

Booked the ROW NYC for my wife’s 30th birthday as a surprise for her. I Chose it based on locations, and the various photos they have on their website and Virgin Holidays website , with the lovely lobby and fresh stylish rooms . Arrived at 6pm after a long journey from the UK and check in was swift and easy and the guy checking us in was friendly , when we got up to our room on the 25th floor , I was immediately disappointed . The rooms are tatty , kind of dirty , and drab. * NOTHING LIKE THE PHOTOGRAPHS* even the blinds were covered in dirt. The bathroom door had something smeared on it. The bathroom had moldy yellow bits here and there, dirt under a makeshift vanity type thing. They really need a refurb , as it looks like the budget was all spent on the lobby area . You cannot sleep with the heating on , as the ancient old radiators make a louder noise than a jumbo jet next to you. The doors to the rooms slam shut and shake everybody else’s on your floor. Any staff I spoke to were helpful and friendly . The city kitchen attached to the hotel was very trendy and done some lovely food. And the hotel is in a great position on 8th Avenue for time square , and broadway . Would I stay again ? No. Unless the rooms are refurbished. There are better hotels for the same price . Once your out of the lovely lobby , the rooms are a bit of a “bodge job” . I know you don’t stay in your room much when visiting nyc but when you do come back to sleep/shower it would be nice to come to somewhere clean , modern, and able to have the heating on without sounding like your on an airport runway. Lesson learnt: don’t book somewhere just on their own photographs of the rooms

I wasn't too impressed with Row NYC attitude to our delayed flight, we were due to arrive on 31st Jan however our flight was delayed which meant we arrived on 1st Feb, they had already cancelled our room. The managed to find us something (after all we had paid months in advance), no sleep very noising great view though - a brick wall. Very disappointing start to our holiday. We might try again sometime in the future, Row NYC is perfectly situated for Times Square. I wasn't too keen on seeing so many fast food processed eateries however I suppose it is NY, struggled to find something decent to eat within our short time scale. Managed a musical on Broadway, had to be done, Pretty Woman well worth it, great musical

Very central Hotel, within the theater area and Broadway. I was in february and the rate I got, I find good for the room with view. The check out is very good. You don't have to line up to deliver the key.