The Lotte New York Palace

We booked a superior double with two beds and had a view of the cathedral. The room was lovely and the bathroom was stocked well with towels, shampoo, conditioner, shower gel and lotion. Bathrobes and slippers were also provided for our room type. There is also a large room safe. It was busy in town due to the UN GA and security was also high in the hotel. Overly this didn't distract from our stay although we had to get the bell boy to help with our cases to the end of the street so we could get our cab back to the airport!

We went to New York to watch the U.S. Open tennis, we decided to stay at the lot the New York palace in the towers section. There were a few families with us so we had about four rooms. This place went over and beyond what any hotel does. When we Arrived in checking my daughters were given two teddy bears and two tiaras While we were checking in. Just the thought That this hotel has put into Every detail has completely shocked me. There was a woman by the name of Clara Law, she proceeded to hand me her business card and let me know that if there was anything that we needed 24 hours a day we were able to reach her via text or call her. I don’t know any hotel that has ever offered me that option. Obviously we did not bother her, but she checked up on us to make sure that our stay was up to par, and obviously it was way beyond that. I would recommend this hotel 150% to anybody who is travelling to New York City and want to stay in Manhattan. The food was absolutely fantastic, the gym was great!!!!! We will definitely be staying there next year!!Thank you to the staff for making our family trip one of the most memorable trips ever. And thank you Clara for everything you did for us. They are extremely lucky to have you on their staff.