The Lotte New York Palace, New York City

Jul 20, 2018

Amazing quality, service and character

Oakville, Canada

This hotel is in a great location - staying here for an extended business trip over the weekend. My first experience with Diego, our concierge expert was first class: he got us sorted into the Quality Italian restaurant last minute and was so professional the whole time - very good service. The rooms are well appointed and views from the 30th floor are fantastic. Have breakfast at the intricately decorated, baroque-inspired Villard restaurant - well worth it; the eggs Benedict are awesome.

Jul 19, 2018

An unforgettable holiday

We're just back from a 6 night stay at the Lotte New Palace and had the most amazing time! It was our children's first trip to America, our first family holiday in 5 years and our 20th wedding anniversary rolled into one! For that reason we wanted to stay in a truly amazing hotel: we weren't disappointed! On arrival there was a plate of chocolate dipped strawberries waiting for us, and on the second day a cake was delivered to our room! When the porter saw we had children with us, he returned a couple of minutes later with more plates and also a tray of macarons for them to enjoy. I remain speechless at this level of customer service - you really made our holiday perfect! The location of the hotel is ideal, being just down the road from Central Park and the Rockefeller Center and a short walk away from Times Square. It was also in a very safe part of New York, and also close to a subway station, which was important for us as we wanted to make the most of our stay. We upgraded to a Cathedral Room view, and could have spent much longer just admiring the views from our room. All in all it was a magical holiday - we will be back!

Jul 19, 2018

Great experience at The Lotte New York Palace

Ludhiana, India

I stayed at the hotel for 6 days starting end June with my family..it was my kids first visit to USA..we are from India..It’s one of the most convenient locations to stay for shopaholics like us..we could shop, dump our bags and go back without wasting time.. The size of the suite was lavish and rarely found in NewYork..and what a spanning view of Manhattan from our suite.. The vegetarian food was also brilliant, our kids loved the waffles. Though the entire staff was warm and friendly, I specifically want to mention about Kal Naim at the concierge who was so so courteous and helpful in getting us around..his suggestion for the best broadway for our kids was bang on as my kids absolutely loved their first broadway The School of Rock.. He tirelessly helped me find the stores I was searching for and gave me a limousine service whenever possible..also organized our laundry pick up..his advise enabled us to have a better experience of NewYork.. Concierge is a very important part in providing tourists a good experience.and Kal did that for us. A big THANK YOU.

Jul 18, 2018

Great Time At The Lotte New York Palace. Loved Bitan!

Cary, North Carolina

Great hotel. We were in NYC for the National Stationery Show at the Javits Center. Bitan was the guest services agent and a super great guy. Check in was pleasant with a room upgrade and a teddy bear for my 4 month old. Bitan was a class act and you are lucky to have him interfacing with customers.

Jul 18, 2018

GREAT HOTEL

Chelmsford, United Kingdom

This was our first visit to New York. The hotel is in a great location with easy access to all the sights. It's lovely and clean and the staff are really helpful. I would highly recommend this hotel - especially if it's your first time in New York.

Hotel

The Lotte New York Palace