The Lotte New York Palace

I had the best room ever on the 33rd floor facing Saint Patricks for 4 nights starting March 11. I was welcomed by George at the entry and already felt pampered. I attended a wonderful show at Feinsteins with Andy Cohen and John Hill. And then Covid-19. It took away my reservations for Chicago and Diana. My daughters who live in the city, said we were flying home to Fort Lauderdale March 12 at 8:30 pm. I left my beautiful room unattended and went home without seeing the shows or eating at all the restaurants we had made dinner plans for. But my biggest regret is that I didn't tip every single person who works there. This is a beautiful family of devoted and loving people. I wish you all well and can't wait to make another week long reservation and leave lots of generous tips.

the service provided by all staff members was outstanding -- unfortunately our trip was cut short due to the corvid-19 pandemic and Lotte management and staff were extremely helpful in adjusting our plans

We had a super stay from start to finish. All the staff are superb & go out of there way to help you. Also our room was upgraded to a cathedral view. The ambience & character of the hotel is first class. Overall a wonderful stay.