The Lotte New York Palace

Very good hotel with an excellent location near Times Square and Central Park. Everything was fine during my stay in the hotel (cleanliness, service, rooms etc.) and they have received some Amazon boxes without charging. So I really recommend this hotel.

Great hotel, the location is fantastic, room service is very puntual and great service, just a little overpriced. Definitely we will stay there again. The concierge was really helpful and the restaurant that recommended us was great ( Benjamin’s steak house )

The hotel was lovely and a good location. I feel for the price the service should be terrific. It wasn’t. I called for ice. Since there was no bucket in our room they said room service would bring it up. 45 min later I called again to ask for the ice. He said It should have been there by now and he’d check. Another 20 min I called again. They couldn’t understand why it hadn’t been delivered. Finally after 1 1/2 hours I received ice. Simple I know but it goes to the service. Also when checking out we couldn’t seem to get any help leaving the hotel with our bags. There was a doorman outside and he watched as we struggled out the door with our large bags. I wouldn’t recommend this expensive hotel