Hilton New York

My wife and I chose to stay at the Hilton Midtown to celebrate Valentines Day. We were in a rush to catch a play so i used the Hilton app to check in, drop off the overnight bags, and avoid any lines at the check in desk. Unfortunately i didn't inspect the room because I was in a rush to catch the show. We ended up returning to the room at about 11:15 and noticed a few imperfections. The layout wasn't what we had expected, and the bed was a bit smaller than we had expected. I called down to the front desk to make sure we were given the right room. They connected me to Brian Castillo, he checked and confirmed I had been given the right room. He said the layout for the Presidential Suites varied and said he was sorry I wasn't satisfied with my current layout. He said he would look into having my room changed. After hanging up I spoke with my wife and we agreed we.would rather have this handled in the morning to not disturb anyone. So i call Brian back and let him know its fine don't worry we'll handle everything in the morning. He told me that I shouldn't worry, he had everything set up for me and he would be showing up with a bell boy personally to make sure I am fully satisfied with my stay at the Hilton Midtown. Who could say no to that! He showed up a minute later with Patrick O to move us to the next room. They handled everything. They moved us to an amazing room that truly made the Hilton experience great. Patrick O was polite, and was delicate with our belongings while moving them, and Brian Castillo helped remind me why I am a Hilton Honors member. The service I receive is excellent and the reason I stay at Hilton when I travel.

I recently stayed at the Hilton Midtown location with a few friends and had an exceptional time. The hotel itself is beautiful, and in a gorgeous, convenient location, just a stone's throw away from some of the greatest places in the city. The room had a view that was absolutely stunning. I'd especially like to thank Ingrid and Alyssa at the front desk for being incredibly accommodating, patient, kind and helpful with everything our group needed, and Teodora in house keeping for bring extra towels and toiletries at a moments notice. Would 100% stay again.

Firstly, the hotel is beautiful! I had noticed security is on point making sure we are all safe. Ingrid and Alyssa at the front desk were always ready to help. Super accommodating and sweet! Teodora in housekeeping made our experience that much better- exceptional person! They truly made my experience one to remember! THANK YOU!