• W NY Lexington Avenue

The Maxwell Hotel

A Sanctuary in the City

Located on the Eastern side of Midtown Manhattan this was the Big Apple’s flagship W hotel. The property was designed to emphasise a tranquil atmosphere inspired by nature, earth, wind fire and water.
The Heartbeat restaurant and Living Room lounge provide a cosy atmosphere and if you are looking for a New York cocktail experience then look no further than Whiskey Blue.  The hotel is just a few blocks from Grand Central Station and within easy walking distance to all that Times Square, Fifth Avenue and Broadway has to offer.

Hayes & Jarvis Rating
Hotel Category
Location Type
City centre
TripAdvisor Review
Tripadvisor rating 5605 Reviews

Hotel highlights

  • East Side of Midtown Manhattan
  • Bliss Spa
  • Close to Grand Central Station
  • Tranquil and Serene

Hotel Features

General Information

  • Check-in Time:
  • Check-out Time:
  • 696 rooms
  • Minimum age: 21
  • Floors have lift access: Yes

Main Facilities

  • Fitness facilities
  • Spa facilities
  • Wifi

Board Basis Options

  • Room Only

Hotel Location

Location Highlights

The Maxwell Hotel

  • City centre
  • Approx 60 minutes from JFK International Airport
  • Convenient Manhattan location just a few blocks from Times Square
  • Many fantastic local bars and restaurants to choose from
  • Just two blocks from fabulous Fifth Avenue
5605 Reviews 59% of travellers recommended this hotel

Traveller ratings

  • Excellent 1840
  • Very Good 1642
  • Average 1069
  • Poor 576
  • Terrible 478

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness


Nov 11, 2019

Nice lobby action...the rest is meh

Oakland, California

Room 609 is a small "suite"; definitely bigger than some other spaces I've stayed in NYC, but no one would call it expansive. Bathroom was quite small--note even enough room to put a medium-sized toiletry kit anywhere but the toilet itself. Light in the closet didn't work. But the lobby bar was terrific! Fun people watching, a mix of tourists and locals, and a couple of great bartenders: Brian and a tall woman with shorter, curly hair and a wonderful demeanor. Good local beers on tap (shout out Brooklyn Brewing), and they even had Suntory Toki...Japanese whiskies can be a bit hard to find. Both of them were very friendly toward this out-of-towner. Surprisingly good food, too. Good service all around, and they were quick to deliver a requested fridge. beware: don't even look at (much less touch) anything in the minibar. Sheesh, is it pricey! All in all, I'd come back, but would hope for a larger room, somehow.
Nov 11, 2019

Not what it used to be...


We've stayed at this property over the past 14 years and back when it was the 'W New York' it was pretty good. I have to say that since SPG became part of Marriott and this property was re-branded to 'The Maxwell' it has gone downhill. I can't say whether we'll return because it seemed like, during our most recent stay, our loyalty to SPG/Marriott was ignored. We were put in a room that was the size of a closet - we haven't stayed in a room this size at this hotel since our very first stay here in 2005. In addition to the small size, the room was in need of repairs and updating. The shower drain backed up, the sink drain backed up and the HVAC system was so loud it would wake you up in the middle of the night. The electrical outlets didn't seem secure. There was no conditioner in the room. When I went to use the phone to call the front desk to ask for some to be brought to our room, it didn't work. I would recommend that you say 'No thanks' if you are offered room 1019 because it needs help. Overall, I feel like our status/loyalty to this brand is just not worth what it used to bed. Our stay here was disappointing to say the least. The service at the front desk was average - nothing special.
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The Maxwell Hotel


FIT® Gym

Get energized and rejuvenate your body and soul at the FIT Gym. The Bod Squad at FIT Gym will motivate you to sweat and make your body fit. Intimate and innovative, our innovative New York City fitness center features advanced training equipment, including Precor treadmill, elliptical, stationary bike, universal gym, stair climbing and multi-station strengthening machines.Open 24 hours


Bliss 49 Spa... Heaven in NYC.This spa offers massage, skin care and salon services.open 7 days a week.

The Maxwell Hotel

Food & Drink


Serene setting with a waterfall. Menu featuring natural, organic ingredients. Health-conscious comfort food such as pepper-rubbed New York strip steak with buttermilk mashed potatoes or salmon burger with marinated vegetable salad. Breakfast, lunch, and dinner served Monday to Friday; brunch only on Saturday and Sunday.

Whiskey Blue

Founded by hotel and restaurant entrepreneur Rande Gerber. Candlelit lounge with supple leather sofas, sophisticated cocktails, and a small bites menu. Open from late afternoon until late night.

Oasis Bar

Zinc-topped bar adjoining the lobby living room. Open from late afternoon until late night.

Board Basis Options

Room Only