W NY Lexington Avenue

Hotel

W New York Lexington Avenue

W New York Lexington Avenue

Hayes & Jarvis Rating
TripAdvisor Review
4662 Reviews

A Sanctuary in the City

Located on the Eastern side of Midtown Manhattan this was the Big Apple’s flagship W hotel. The property was designed to emphasise a tranquil atmosphere inspired by nature, earth, wind fire and water.
The Heartbeat restaurant and Living Room lounge provide a cosy atmosphere and if you are looking for a New York cocktail experience then look no further than Whiskey Blue.  The hotel is just a few blocks from Grand Central Station and within easy walking distance to all that Times Square, Fifth Avenue and Broadway has to offer.

  • East Side of Midtown Manhattan
  • Bliss Spa
  • Close to Grand Central Station
  • Tranquil and Serene

Hotel Features

Hotel Category

Deluxe

Location Type

City centre
  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 696 rooms
  • Minimum age: 21
  • Floors have lift access: Yes

Main Facilities

  • Fitness facilities
  • Spa facilities
  • Wifi

Board Basis Options

  • Room Only
Location Highlights

W New York Lexington Avenue

  • City centre
  • Approx 60 minutes from JFK International Airport
  • Convenient Manhattan location just a few blocks from Times Square
  • Many fantastic local bars and restaurants to choose from
  • Just two blocks from fabulous Fifth Avenue
4662 Reviews 59% of travellers recommended this hotel

Traveller ratings

  • Excellent 1363
  • Very Good 1441
  • Average 943
  • Poor 509
  • Terrible 406

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Feb 21, 2018

Warm and professional.

New York City, New York

Before arriving to the hotel I read a couple of not so positive reviews about the front desk. Luckily I had the opposite experience. As I was approaching the front desk looking for the SPG dedicated reception, a lady great me with a smile and explained that there was no dedicated SPG reception (ridiculous !!!) Aside that, the lady was super friendly and prompt. I learned her name being Cindy. She was able to give me a nice upgrade (I’m a platinum member). Cindy checked and rechecked the computer and was able to even find a room that was ready available. (it was not even noon). My son was traveling with me, and she was also very warm to my son. Well done !
Feb 20, 2018

The good, the bad, and the ugly

Bottom line - I think this hotel is fine for a sightseeing stay, but would not recommend for business travelers. And yes, the rooms are small, but they have everything one could need, and the hotel is conveniently located. I stayed here one night before an interview. To disclose fully, the hotel reservation was made and paid for by the company interviewing me, and this review does not reflect on them, at all, as they were delightful. I'm only sorry, and sad, that my stay at this hotel negatively affected my interview performance. I arrived frazzled and not on time to interview as a result of some customer-service issues the morning of the interview. The good: - the hotel received a package for me the day I arrived (Valentine's Day), safeguarded it until my arrival, and called my room after I checked in to ask about its disposition. A hotel employee then brought the package to my room, and left it inside my room when we crossed paths in the hallway. That was totally great service! - check-in was friendly, efficient, and helpful on a Wednesday at 5 p.m. The hotel representative even asked if I was a SPG member, and said she noticed an expired account, and offered to add my stay to that account. Again, great service. The bad: - when I arrived that afternoon at 5 pm to check-in, there was not anyone attending the front doors to the building, to help guests get their luggage through the smallish revolving doors. Same for when I checked out. - had trouble connecting to wifi. Called front desk and they did not know what to do. They referred me to a 3rd-party help desk provider who tried for upwards of 45 minutes to get my computer connected. At end of call, and after being on hold, 3rd-party told me that hotel had a maintenance outage. Hopefully, they hotel front-desk staff are more timely informed of this type of event and communicate it to guests as it does affect one's ability to work. When I called front desk to inquire about business lounge, I was sent to second floor. The business lounge actually turned out to be two computers in a very open hallway that required a credit card to use (I had not brought my wallet down from 10th floor), so I finally gave up and turned in. - the morning of my interview, my plan was to leave the hotel at 915 am for a 15-minute taxi ride to interview at 10 am. Sometime between 845 am and 9 am, I discovered that my hairdryer did not work in any of the outlets. I tried resetting the GFI outlet in the bathroom, to no avail. I called the front desk and reached a woman who did not know what to do or advise, and started to make whining sounds like a 4 year old. I asked her to send someone to help me, but to give me a couple minutes to dress. I waited and waited. I debated going to interview with completely wet hair. At 915 am, I tried the hotel's hairdryer and it, too, did not work. Still no call or help from hotel. In grabbing hotel hairdryer, I noticed bulky plug and that it had a reset button, too. Problem solved, and still no help from anyone. I wish front desk or other employees had simply known and promptly told me that there might be two resets with use of hairdryer. I could have gotten ready calmly and been on time. - at 930 am, and feeling pressed for time, I approached front desk to check out. Everyone in front of me was checking in, though not actually checking in to rooms, just doing the paperwork and handing off their luggage. It would have been great if there had been a dedicated line for those checking out as those arriving did not seem pressed to check in by a certain time. More time ticked away while I waited for a clerk to process my check-out. - at check-out, I told the clerk, per the company's written instructions that room should be charged to company, despite my having presented a personal card at check-in. The front desk clerk would not hear me out, and just charged the room to my personal card. I had no choice, but to leave and catch a cab, made late by the hairdryer and customer service issues. I later called the business office and was able to straighten out via email. The ugly: - there was a used bar of soap in the bathroom - thick dust on the stretcher base of the desk - the shower drain backed up and I had 1.5" of water surrounding my feet. I was worried it would overflow before end of shower, but cut it short - the HVAC unit is very loud. I even switched off during hairdryer fiasco to see if maybe I had tripped some breaker by using it. Nope. - I spoke with a manager on Sunday evening about these issues, and thought he was going to email me, but have not heard back from anyone at hotel.
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W New York Lexington Avenue

Facilities

FIT® Gym

Get energized and rejuvenate your body and soul at the FIT Gym. The Bod Squad at FIT Gym will motivate you to sweat and make your body fit. Intimate and innovative, our innovative New York City fitness center features advanced training equipment, including Precor treadmill, elliptical, stationary bike, universal gym, stair climbing and multi-station strengthening machines.Open 24 hours

BLISS 49 SPA

Bliss 49 Spa... Heaven in NYC.This spa offers massage, skin care and salon services.open 7 days a week.

W New York Lexington Avenue

Food & Drink

Heartbeat

Serene setting with a waterfall. Menu featuring natural, organic ingredients. Health-conscious comfort food such as pepper-rubbed New York strip steak with buttermilk mashed potatoes or salmon burger with marinated vegetable salad. Breakfast, lunch, and dinner served Monday to Friday; brunch only on Saturday and Sunday.

Whiskey Blue

Founded by hotel and restaurant entrepreneur Rande Gerber. Candlelit lounge with supple leather sofas, sophisticated cocktails, and a small bites menu. Open from late afternoon until late night.

Oasis Bar

Zinc-topped bar adjoining the lobby living room. Open from late afternoon until late night.

Board Basis Options

Room Only