W NY Lexington Avenue

Hotel

The Maxwell Hotel

The Maxwell Hotel

Hayes & Jarvis Rating
TripAdvisor Review
5016 Reviews

A Sanctuary in the City

Located on the Eastern side of Midtown Manhattan this was the Big Apple’s flagship W hotel. The property was designed to emphasise a tranquil atmosphere inspired by nature, earth, wind fire and water.
The Heartbeat restaurant and Living Room lounge provide a cosy atmosphere and if you are looking for a New York cocktail experience then look no further than Whiskey Blue.  The hotel is just a few blocks from Grand Central Station and within easy walking distance to all that Times Square, Fifth Avenue and Broadway has to offer.

  • East Side of Midtown Manhattan
  • Bliss Spa
  • Close to Grand Central Station
  • Tranquil and Serene

Hotel Features

Hotel Category

Deluxe

Location Type

City centre
  • Check-in Time:
    15:00
  • Check-out Time:
    12:00
  • 696 rooms
  • Minimum age: 21
  • Floors have lift access: Yes

Main Facilities

  • Fitness facilities
  • Spa facilities
  • Wifi

Board Basis Options

  • Room Only
Location Highlights

The Maxwell Hotel

  • City centre
  • Approx 60 minutes from JFK International Airport
  • Convenient Manhattan location just a few blocks from Times Square
  • Many fantastic local bars and restaurants to choose from
  • Just two blocks from fabulous Fifth Avenue
5016 Reviews 59% of travellers recommended this hotel

Traveller ratings

  • Excellent 1531
  • Very Good 1510
  • Average 996
  • Poor 534
  • Terrible 445

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Sep 22, 2018

Outstanding customer service

Barnsley, United Kingdom

My husband and I have booked to stay at the Maxwell Hotel for six nights in October for our honeymoon. We’ve been waiting 13 months for th trip as we’ve saved hard to stay at this hotel. I’ve had many family members and friends stay here in the past both when it was The W and as The Maxwell. Everyone raved about the customer service they received and also how nice the hotel is. We haven’t even arrived yet and I am already overwhelmed with the level of customer service we have received. Kevin Hong in particular has been outstanding. He has emailed me back with all my questions with no hesitation at all. As weve booed to stay for 6 nights we want to make our honeymoon one to remember and Kevin has certainly seen to that. He is an absolute credit to The Maxwell and I can’t wait to hopefully meet him when we arrive in five weeks. If this level of service what we’ve received before we’ve even arrived I can’t wait to see what the actual stay has in store! Keep up the good work Kevin.
Sep 22, 2018

Not great Hotel (Go somewhere else)

Ireland

This was the final stay for our holidays Hotel is very pokey you have to pay for WiFi They take a large credit card 💳 charge on check inn Had to wait nearly 25 mins to check in View was a brick wall windows very dirty Very expensive to eat in hotel like a bowl of soup $16 a now Anyone traveling don’t stay here very far away from Times Square as we come from Florida and stayed in a reg hotel it was like 5 Star compared to this all free WiFi as well Anyway staff not nice when u call and say you require items for your room
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The Maxwell Hotel

Facilities

FIT® Gym

Get energized and rejuvenate your body and soul at the FIT Gym. The Bod Squad at FIT Gym will motivate you to sweat and make your body fit. Intimate and innovative, our innovative New York City fitness center features advanced training equipment, including Precor treadmill, elliptical, stationary bike, universal gym, stair climbing and multi-station strengthening machines.Open 24 hours

BLISS 49 SPA

Bliss 49 Spa... Heaven in NYC.This spa offers massage, skin care and salon services.open 7 days a week.

The Maxwell Hotel

Food & Drink

Heartbeat

Serene setting with a waterfall. Menu featuring natural, organic ingredients. Health-conscious comfort food such as pepper-rubbed New York strip steak with buttermilk mashed potatoes or salmon burger with marinated vegetable salad. Breakfast, lunch, and dinner served Monday to Friday; brunch only on Saturday and Sunday.

Whiskey Blue

Founded by hotel and restaurant entrepreneur Rande Gerber. Candlelit lounge with supple leather sofas, sophisticated cocktails, and a small bites menu. Open from late afternoon until late night.

Oasis Bar

Zinc-topped bar adjoining the lobby living room. Open from late afternoon until late night.

Board Basis Options

Room Only