Mandarin Oriental New York,

Nov 19, 2019

Not a Fan

San Francisco, California

My husband and I had such a bad experience we moved hotels. I had booked this hotel based on the brand name (we have loved the quiet oasis, gorgeous rooms, stellar service at many Mandarins) and the reviews here. I used Amex Fine hotels and resorts, thank goodness-they got us our money back and found another hotel within five minutes. I had prepaid and by the time we arrived the room we had booked was $400 less due to a special. We did not receive an upgrade. The room was tiny and grubby. The view was great. The hotel bar lobby was filled with very loud and drunk people, including one woman calling people the B word in high volume. Not what I expect from a Mandarin. I tried to get a different room, but they only one offered was a suite for an additional $600. The manager, Stacy, was not who I would hire for that position. As we left to check into the Four Seasons, where we got a suite for the same price we were paying for this tiny dirty room, one of the MO employees apologized and guessed the name of the manager. Evidently many guests are not very happy with her. There are so many fabulous hotels in NY, skip this one.

Nov 12, 2019

Best hotel

Shaker Heights, Ohio

The Mandarin Oriental, New York is the finest hotel that my wife and I stay. Our evaluation begins with the staff who make us feel valued and special. The property is magnificent with all amenities. Just the best!

Nov 11, 2019

Never again

Berlin, Germany

As a frequent guest of the mo I was very disappointed and will definitely never stay there again. The pick up service didn’t work, the personal is not trained well. All in all a terrible experience. No thank you

Nov 09, 2019

Great Stay and very friendly staff

Purley, United Kingdom

We stayed two nights before a cruise from Bayonne NJ. We had driven the rental car into NYC on a Friday afternoon and had to drop it off at Alamo in the block immediately behind the hotel. Great help from the door and Bellman on arrival looking after the luggage. Front desk is in the 32nd floor. You have to use a different elevator to get to the upper floors from reception floor. Our room was on the 52nd floor facing south. Great views of southern Manhattan and the Hudson. Room was a reasonable size and clean and the bathroom, with separate shower and bath was very good. All the staff we encountered were very friendly. We had both breakfasts in Asiate which were very good. Great views of part of Central Park from this restaurant but the remainder is slightly obscured by Trump’s hotel! We hadn’t done our homework beforehand and didn’t realise it would an issue to get a yellow cab to the cruise port terminal in Bayonne and into New Jersey. However Patrick on the front door was great and arranged a car for us to the cruise port. We then used the same driver to pick us up at the end of cruise and another of his co workers took us to JFK a few days after the cruise, from another hotel. Great shopping mall beneath the hotel and we ate both evening meals in the Porter House in the mall. All in all, a lovely stay at a superb hotel and one we would stay again on our return to NYC.

Nov 08, 2019

Feeling Sentimental about Mandarin Oriental

Columbia, South Carolina

Such a lovely stay. From the second we entered the hotel, it was obvious this property is extraordinary. The view alone brought me to tears. The staff pours their hearts into all that they do to ensure the stay is memorable and incredible. I love this hotel!

Mandarin Oriental New York

5* contemporary design meets stylish oriental flair

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