Mandarin Oriental New York,

Aug 18, 2018

Stylish luxury

MO NY is beautifully appointed with superb views over Central Park and within easy walking distance of key attractions. The bar vista on floor 35 is a must for an early evening drink and the long pool a real bonus. Over our 3 night stay the staff were invariably courteous, professional and responsive which makes a great difference on vacation, even stretching to looking after our bikes whilst we lunched. The rooms are elegant and the beds luxuriously comfortable. Why the fallen star? Although our agent booked over 4 months in advance requesting rooms on the same floor for our daughter, we arrived tired after a 14 hour journey to be informed at 4pm, our room would not be ready until well after 5pm (check-in is allegedly 3pm). We were eventually offered a room 4 floors away from our daughter. The shower was defective in this room. (An engineer eventually came to fix it). We found the next day, the bath taps simply didn’t work. (An engineer came to fix this).The final day the fuse in the bathroom blew when using the hairdryer. We have stayed at MO many times in other cities - NYC not quite up there.

Aug 15, 2018

Great view poor service

County Durham, United Kingdom

Someone that we had met in DC had suggested going here for a drink on the bar because the view was really good. They were right about the view it really is a good one from the 35th floor. The service however was really rather poor. The colleague who greeted us and showed us to a great seat was lovely and friendly. After at least five minutes another colleague came with some drinks menus and eventually some water. He didn’t seem to reappear and after about ten minutes we got someone else’s attention to order a couple of beers. These even then took quite a while to be served and when the colleague went to pour one of them he did a terrible job, creating a lot of froth and not much beer in the glass! I would have expected any server to be able to pour a beer without too much trouble! So it’s definitely worth a trip up to the bar for the view but don’t expect great service. It’s a shame as it has loads of potential and you’d expect better for the very expensive prices.

Aug 14, 2018

Mandarin Oriental - NYC

We thoroughly enjoyed our recent stay at this hotel. The entire staff was extremely friendly, responsive and accommodating. If any issue came up (we had a small one with room service) it was addressed and corrected even more than was necessary - they went above and beyond to take care of things for us!

Aug 14, 2018

Disappointing

NJ

Stayed here on a business trip for one night. The room smelled like BO. I got in late and wanted to order room service. No room service menu in the room. I called down. Absolute chaos. They said they would send someone up with a menu. Never came. A colleague was staying on another floor and I borrowed his menu. The towels were very disappointing for a Mandarin. Not plush resort towels as you would expect. It was a less than ideal stay.

Aug 12, 2018

Up with the sun.

Los Angeles, California

Was initially in a Central Park view room that was small and sadly mostly view of Trump Hotel. Paid upgrade to move to Premiere Central Park Suite, a room that normally goes for 2600 (?!!). The front desk was awesome in arranging my move. Truly great service! However the room itself, you hear a fair amount of noise from above. I’ve never had that in a hotel before. Just shoes on the floor above, endlessly. The much bigger issue is the blackout drapes don’t really black out. I called for someone to help at about 6am when it was already fairly bright, and maintenance agreed it seemed weird for such an expensive suite to have curtains that don’t overlap. He tried (as I did) to push them together but didn’t work. They also left gap at the wall. He offered to come back later with tape to try and tape them to the wall and together. That just seems a little low rent for Mandarin— for something a thousand dollars more than Park Hyatt’s much nicer city view suite (where I didn’t need tape!Service at Hyatt not nearly as good but sleep wins!) So in summation: staff is super nice— manager heard about curtains and at check out apologized saying he wish he knew it was issue at check in (not sure how I’d know before dawn) but small rooms and the suite (at least #4500) can’t sleep much past dawn. Wouldn’t stay here again. Really really REALLY wanted to like it. This pic is as dark as i could get in the room once sun comes up.

Hotel

Mandarin Oriental New York