Ink 48 - a Kimpton Hotel, | Hayes & Jarvis

Sep 23, 2018

Bring your appetite for apologies

We love Kimpton properties, and routinely go out of our way to plan our stay with them when we travel. This is why Kimpton Ink48 had us baffled from the minute we checked in: The otherwise polite gentleman at the desk made no mention of our room type as he handed us our key, and seemed to make a point of avoiding any type of eye contact during the exchange. We soon discovered why. Our junior suite provided sweeping views of a fleet of Verizon service trucks and little else. Another visit to the front to desk to ask if we could switch rooms was met with a curt "I'm very sorry. I do apologize." No matter, this is a big, beautiful city. We'll make the best of it, right? A wonderful birthday dinner and drinks with friends complete with a bouquet of flowers brought back to our suite to enjoy! A quick call to the concierge to arrange for a vase to keep them was met with a curt reply that this hotel with a bar and restaurant had zero vases in stock along with "I'm very sorry. I do apologize." No solution offered, but a pattern was emerging here... A quick trip up to the top floor to enjoy a drink and take in the view sounded great! We we met by a gentleman at the ground floor, who could not look up from his phone long enough to tell us that the top floor was closed for the evening, but we did get the now familiar "I'm very sorry. I do apologize." By the time our stay had come to an end, we'd had our fill. The young lady handling our departure asked how our stay was, to which I replied how lovely it had been. I don't think either one of us could handle any more saccharine apologies. This place is Kimpton in name only. Some views might be great, others not so much. The rooms are adequate, but your experience here clearly appears to be a roll of the dice. As for us, we'll vote with our feet and enjoy Manhattan elsewhere next time, and would encourage you to do the same! Please enjoy the pics of our view and our homemade vase fashioned on the spot from a plastic water bottle to spruce things up! Cheers, Ink48!

Sep 18, 2018

Views for days!

San Francisco, California

My boyfriend and fur baby stayed here for 3 nights right before Labor Day weekend and our stay exceeded all our expectations! I don't know why so many others are giving such harsh reviews because that was not our experience whatsoever. The first thing to note is so many people are complaining about the noise from the club. If you are a smart traveler and do your research before spending hundreds if not thousands of dollars on a hotel then you would have read about the noise (which is out of the hotels control) and find another hotel that suits your needs! Also for those who complained about the location of this hotel you would know that it is about a 15 min to 20 min walk to the subway (from other reviews and gooogle maps) so please stop complaining when you have the choice to book where you want yo stay! We booked this location knowing it was right on the river, away from all the craziness and perfect for Intrepid/Chelsea Piers boating activities and a 15 min taxi ride from the World Trade Observatory. Every employee who we encountered were so kind, friendly and attentive to all our needs. Maybe all these people who give such awful reviews walk around with frowns on their faces all day and who wants to be nice to Scrooge? Thanks for the iced coffee every morning, free wine at 5, letting my dog stay for free, spacious rooms (compared to most NY hotels), spectacular views, comfortable bed, refreshing bath amenities and most importantly the staff who made our stay so hospitable! Sumo misses everyone at Ink48!

Sep 18, 2018

Sad to have spent our anniversary here...

New York City, New York

We booked our stay to celebrate our anniversary with our baby. Here's my feedback: 1) Receptionist were lovely. He allowed us to check in earlier, and was super friendly with our baby. However, that evening the receptionist seem to have changed and were not as friendly - maybe in the evening, you need to give off the moody vibe lol 2) I fully respect that we are given rooms that are available, but I called two weeks ahead of time to book a room thats not near the club noise. Our little baby kept waking up. I'm really disappointed that the receptionist did not think of this when checking us in seeing as it is an ongoing problem. 3) The lobby is always full of people who do not actually stay at the hotel. Waiting to get up to the rooftop was frustrating, and trying to get through the crowds of people was hard, especially trying to get through a throng of young merry people with a stroller. 4) Loved PRINT. The food was yummy and the service was great. 5) HATED ROOM SERVICE. We spent $150 for room service as there were 3 of us. I'm not cheap, and was willing to spend that much as we were celebrating. But the food was terrible. It was salty, the chips were burnt and my bread came up soggy. They also did not give any water (which nearly all hotels do). And please do not get me started on our 'cheese plate'. It's embarrassing that they felt this was worthy to be served to people who had pay over $400 on a room and then a further $150 on dinner. Its places like this that make you feel angry - charging people a lot of money for terrible food. 6) There are NO kid friendly channels. Or any good channels for that matter. 7) We got disturbed twice by the maids. Once was at 11.30am (half an hour before check out) whilst I was in the shower. Please, just leave us alone unless we need something. The other time the doorbell woke our baby up. We DID put up the do not disturb. 8) Bring you own body wash - this brand of wash takes away any bit of moisture may have! 9) Appreciate the anniversary gift that was given to us - that was a nice touch. We had such high hopes here, and we are so sad that we spent a milestone at this hotel. I wish we could go back in time and pick somewhere else...

Sep 16, 2018

Club Noise

Seattle, Washington

This used to be one of my favorite NYC hotels. It has a great rooftop bar (Print) and the view of the city is one of a kind. The staff was always friendly and accommodating. However, since the IHG takeover of the Kimpton brand, these hotels have gone downhill in general. Unfortunately this particular hotel has suffered the same fate. Overall the staff is relatively rude and unhelpful. On the north side of the hotel there is a club across the street which plays incredibly loud music until 4am. The bass makes it impossible to sleep. Other patrons I met in the lobby said they were also unable to sleep due to the loud music. Front desk staff brushed it off as "not our problem". I live in a city myself, and this noise was like none other I had experienced before. So - go for the view. Don't stay for the hotel. If you do, try to avoid a room facing North. It's really too bad IHG ruined Kimpton. It was such a good hotel chain before!

Sep 15, 2018

Mixed emotions: suggest you keep looking

Melbourne, Australia

Let's start with the positives. This hotel has great décor and an exceptional restaurant and bar (Print). They offer little extras to guests, such as a complimentary coffee bar in the morning, water with lemon in the lobby and complimentary pre-dinner wine hour. It's very clean and we felt safe. Now some of the negatives for you to consider. There is a rooftop bar but you will be lucky to get to use it. The hotel runs private functions on the rooftop and the entire time we were there it was reserved for others. The rooftop bar seemed to attract a very young crowd, which also generated extra noise, people and sometimes messy drunks. The hotel is very noisy due to constant sirens and traffic but that may be common in New York (don't know). My biggest gripe would be the staff. Unfortunately most seemed to need further training in what hospitality actually means and carried an attitude. Very pretentious and gave off the vibe that they were doing you a favour by letting you stay in their hotel. Two exceptions: Elijah who went out of his way to help us score Broadway tickets and Melissa who was the only person I remember ever smiling.

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Ink 48 - a Kimpton Hotel