Holiday Inn Hyannis

My family stayed 4 nights in late August and we loved this hotel. My husband has Elite status with IHG, so we were upgraded to a 2 story suite. The room was clean and spacious and there were 2 full bathrooms. We loved the space and the bed was very comfortable. My daughter’s slept upstairs on the pull out sofa and were very comfortable. The staff was very friendly and helpful. We used the indoor pool a lot, this was the nicest hotel indoor pool I’ve ever used. The life guards were really good with my kids too. We will be going back for sure.

I booked this for labor day weekend. I had good rates with AAA loyalty. Check in was great and I got my keys. She said I could park on the side and use the side door #9. Walking in with luggage, I got a rotten smell and was swarmed by flies when I approached the door. There was a dead bird by the trash can. I unpacked my luggage and then told the front desk about the bird. They said they would take care of it. I go about my day and then get back to the room. I got to take a shower and we are in a handicap accessible room. Usually this isn't an issue, but the shower head was permanently placed about 3.5 feet above the floor. This was not viable, even with remove the shower head. Why would they put us in a handicap room if it cannot be used for non-handicap customers? Also, the AC would not stay on unless their was movement in front of the thermostat. I was woken up drenched in sweat several times over the weekend. As for that dead bird, it was still there when I checked out!! 3x I asked employees to get rid of it. Why is this a difficult task? It is not sanitary, and just plain disgusting. I will not be returning.

Stayed two nights and found the hotel very comfortable and convenient for the town of Hyannis. Enjoyed a restful afternoon at the outdoor pool, the indoor pool was even better. The staff were very helpful when we arrived and the room was clean and cozy. It was also great to find a guest laundry so that we could catch up on some washing!