Sheraton Boston Hotel

Don’t stay here .. This place looks like a holiday inn dirty and not very helpful service .. We booked a king room, We arrived half hour after check in .. We waited in line for 45 min to check in .. when we actually got to counter to get our room we were told that king beds were all sold out .. I had booked this room two weeks prior .. They said they could upgrade us to a room that was much bigger for 30 more dollars .. We agreed because we had dinner reservations and didn’t have time to wait .. We checked into our room and it was freezing 56* We turned the heat up and waited 45 min for it to get warmer .. The temp had gone down to 54* I finally called the front desk and they did send up 2 men to help .. They were very kind and get trying to get it to work .. They finally left and said we should be all set and when we come back from dinner the room would be warm .. We got back to the room at 10:30 and the temp was 62 * not balmy to say the least .. At this point we just got into our beds and put the covers on .. We did not want to go thru the hassle of changing rooms .. I am not sure they even had a room .. The next morning at check out I told them I will not be paying 30 extra dollars for that upgrade !!! They did take it off the bill .. We always stay at the Lenox we thought we would try a new place .. never again this hotel is nasty and had a weird smell and the room was freezing .. Avoid at all costs .. What a disappointment this hotel was ..

Great hotel some size it’s situation is good and handy for all the places you would want to go.The prudential building that it is joined onto is a fantastic shopping mall with everything you would want a recommend a visit to Eataly which is a forecourt full of all things Italian it is superb! Our room was nice and big nice view and cleaned every day and all staff were fantastic a big busy hotel but very good 👍🏻

Our first visit to Boston and we feel lucky to have stayed at this hotel. We were greeted by Glayson at the desk (apologies if I've got the spelling wrong!) and he was warm and welcoming and funny! He gave us some tips on visiting the city and explained about the fitness centre and pool, and also about the Prudential Centre Mall which is attached to the hotel. Our room was on the 23rd floor and had an amazing view of the Charles River and Cambridge. On our first evening, we decided to just stay around the mall, expecting a small shopping centre, we were amazed at the size of the area and the choice of shops and eating places. This mall is also connected to Copley Mall which has high end shops and restaurants, and also connects to another 3 or 4 hotels. Very handy for a quick breakfast (Dunkin!) or easy dinner (Cheesecake Factory!) after a long day of sightseeing. Our room was huge with a large very comfortable bed. We did try the pool but it was very cold, I imagine it's lovely in the summer with the roof open! The lounge area is very pleasant to just sit and rest, all the staff we encountered were helpful and very friendly. The location is just around the corner from Boylston Street, which runs right up to the Public Gardens and Boston Common, and the next street along is Newbury Street, we spent a lot of time here with the high end shops, trendy boutiques and cafes. It's also very pretty! We would definitely stay at the Sheraton again, planning our next visit already!