Sheraton Boston Hotel

Our stay at the Sheraton was fantastic. It is in a great location with a direct link to Back Bay station which is just a few stops from Downtown Crossing in the heart of Boston. If you're fit enough - and the weather is OK - you can also walk Downtown. There are also plenty of bars and restaurants within walking distance not to mention a range of shopping including Boylston Street, the Prudential Center (which is next door) and Copley Place (for upscale tastes). For the Baseball fans it also just a 10 minute walk from the home of the Red Sox, the famous Fenway Park. The rooms were relatively modern - they are starting to show their age a little - and staff were always friendly and helpful. Being next to the Hynes Convention Center means they were dealing with large groups but they couldn't do enough to help us whenever we had any questions. WiFi is an extra cost but they do have free access in the lobby and Prudential Center. I would highly recommend the Sheraton if you're planning on visiting Boston.

The Sheraton Boston has been in the BackBay area for many decades. I don't know how many "facelifts" they have had but it is reasonable and very well taken care of. Rooms clean, restaurants very good (the Apropos Cafe is quite good for a la carte or an extensive buffet.) Staff well trained. While the interior has been redone and looks very good, you can tell a bit from the bathrooms and their size that this is not a new construction in the last decade. Regardless, solid and very good hotel; we will return. Also note that this hotel has TWO tower and then only connect on lower floors. Must go into the correct tower to get to your room.

Teneal and Brooke are awesome front desk associates. I was having issues with my credit card double charging for hotel fees. They listened patiently and then took action. Brooke called my credit card company and got the charges removed and Teneal printed out a copy of my bill showing that the charges were removed. This is a convention hotel with many guests always needing attention. Yet they took the time to listen to me and resolve the issue promptly. Sheraton is lucky to have such dedicated employees. Brooke and Teneal deserve many kudos for a job well done!