Turtle Bay Resort

Luxury on the fabled North Shore

With ocean views from every room and a prime setting on Hawaii’s renowned North Shore, this luxury resort is the ideal option for a fully-equipped getaway. Situated just a few hundred yards from the beach, this spectacular resort has just emerged from a $45 million renovation, ensuring that your stay is second-to-none. With hula and ukulele lessons for the kids, unique adventure activities for adults and excellent dining venues for all guests to enjoy, this resort is the ideal option for a top-level Hawaiian getaway.

Hayes & Jarvis Rating

Guide Price

£2,009 per person
Hotel Category
Deluxe
Location Type
Beach
TripAdvisor Review
Tripadvisor rating 5712 Reviews
North Shore

Hotel highlights

  • Spa and Golf
  • Water views from every room

Hotel Features

General Information

  • Check-in Time:
    15:00
  • Check-out Time:
    10:00
  • 443 rooms
  • Floors have lift access: Yes

Main Facilities

  • Diving
  • Golf
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Board Basis Options

  • Room Only

Hotel Location

Location Highlights

Turtle Bay Resort

  • Beach
  • Approx. 60 minutes from Honolulu International Airport
  • Visit The Polynesian Cultural Centre
  • Explore Kualoa Ranch and enjoy the Zip Lining Experience
  • Visit famous Waikiki Beach
5712 Reviews 87% of travellers recommended this hotel

Traveller ratings

  • Excellent 3447
  • Very Good 1260
  • Average 579
  • Poor 249
  • Terrible 177

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Aug 17, 2019

Nice location, dated property lacking maintenance and nickel and dime policies

Tiburon, California

First time staying here (and last). The whole trip felt like we were on a stationary cruise ship .. and not a premium one, but one that you can book a week all-inclusive cruise to Mexico for like $200 for the week. Lines of people, understaffed, overpriced frozen Sysco food. Get the drift. Except, that Turtle Bay runs $500-1k all-in by the time you account for the fees and hidden luxuries like using pool towels, beach chairs and umbrellas (which they charge for!).. or parking your car in a self-park lot. The main complaint i have is service, product and overall maintenance of the property is inconsistent with the price. No one is outright mean, but it's just average all around. Small example but they don't maintain the pools well which is the key attraction. Guests on repeated occasions asked for the pools to be netted in the morning of a layer of a ton of dead insects and leaves. The filters were dumped of leaves on the fake grass and sat there all day. This is in the context of pool staff standing behind the towel shack and just hanging out. Walk around and help clean up the mess and maintain the pool area! It is just really odd, but there's clearly a management or process issue at this property. The location is beautiful. But it really stops there. The lobby feels like bus station from the 70s, the hallways have room service trays in the hallway for long stretches of time and begin to smell, and you need to fight for lounge seating at the pool since the hotel doesn't have enough supply to meet the need. They count towels and require a room number and name to get a towel and then there's a fee of $35 per towel if you don't return them. So you're scrambling for a pool chair, protecting your towel at all cost, making sure to return it, and then can order direct-from-frozen-Sysco hamburgers on the pool menu. If that sounds like your flavor of relaxing vacation, you've found your place! The $49 daily resort fee doesn't cover lounge chairs, umbrellas or literally anything on the hotel's private beach. The sand is free. Parking is $15 per day and valet is $20 per day. I've never heard of not having access to beach chairs at "luxury" resort. Most not only give you access, but they have enough for all the guests, they setup the towel for you and generally are there for guest service vs selling extras. All of this is inconsistent with a resort which charges $500+ per room (all in) for a decent room. We booked a vista floor ocean view room which was all-in with taxes and fees $650 per night. Piece of advice, don't book this upgrade since the free "breakfast" entails Costco muffins and pastries, cereal and fruit setup literally in the hallway by the elevator. People reaching over each other in their pajamas at 7am when it opens as if they have not eaten in a week. Then people sitting on chairs setup in the hallways overlooking the hotel's roof or on the floor eating off little paper plates with plastic cutlery. All quite depressing to be honest, but no judgment if that's your jam. Housekeeping and general hygiene throughout was not good. I think they are understaffed. Turtle Bay hosts weddings on the beach side and unbeknownst to you, you're also invited! The room windows and walls aren't insulated well since the property is old ... so you'll hear and feel the bass if there's an event. The band was rocking, but getting the toddler down required some serious white noise. Last day there, a note was slid under the door that the water would be turned off intermittently throughout the day due to a repair to the main. What does that mean. No shower before the flight home. This maintenance is scheduled in peak July vacation season during the middle of the day. Seriously. What does this mean? The one toilet at the pool with one stall would have multiple people use it with no ability to flush. When mentioned to the pool staff, clearly they did not care. It summed up the whole experience. Turtle Bay was probably pretty incredible back in the 70's. Sadly, the deferred maintenance, penny pinching policies of new ownership, and decades of financial turmoil and multiple owners has once and for all caught up with the property. I'd stay there for $250-300 a night. At $650, it is a complete rip off. PS - when guests check in, they are likely getting off long flights, so a simple, "welcome or aloha" would be very appreciated. Likewise on check out. "I hope you enjoyed the stay, can we help with anything else" is nice. The front desk staff is not friendly and there's a constant line to check in and out. Get used to lines. Hire more people and some basic hospitality training would go a long way!
Aug 17, 2019

A little underwhelming

We are currently staying at Turtle Bay for our honeymoon. Our room, with a beautiful ocean view, is underwhelming- and we paid A LOT! Everything costs extra to either rent or buy. To top it off, a movie is filming on the grounds for what looks like will be our entire stay (we were told they would be finished yesterday but clearly that’s not true). There are places we can’t even walk because of the production and it’s extra busy and noisy. 15 bucks a night to self park but they don’t check up on cars or give a tag so you can just tell them you don’t have a car and probably get away without paying. Also, non-hotel guests are allowed to park in the ‘self-park’ lot to use the beach so finding a spot can be a pain. Otherwise, we are enjoying the beach (we’re snorkeling every day) and views.
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Turtle Bay Resort

Facilities

Fishing

Let the children enjoy a fun fishing excursion where they can experience the gentle thrill of Hawaiian fishing. Plus, if they don't catch a fish, you don't pay! Serious fishermen and women may instead prepare the non-guided fishing option where the resort can drop you of at the special fishing site and pick you up at the end of the day.

Surf School

This stretch of coast, nicknamed 'The Seven-Mile Miracle' is set on the fabled North Shore, providing placid paddling, thrilling waves and challenging currents. Enjoy surf lessons and face the power of the ocean at this top surfing site.

Private Beach and Activities

A stunning white ribbon of sand fronting the resort is the ideal place for snorkeling, scuba diving and relaxing on the beach. Book a day at the private beach for a desert-island experience or make use of a range of equipment available at the beach activity centre.

Luau

Each Sunday, guests can look forward to the famous Luau feast event set by the beautiful poolside. From hula dancing to knife dancing and from Hawaiian Kalua pork to lomi lomi salmon, this is an evening not to be missed.

Golf

Two world-class courses are available at the Turtle Bay Resort. Arnold Palmer and George Fazio have created two challenging courses designed to offer to completely unique golfing experiences. The Palmer course is consistently rated among the best on the island and was named among the top 100 public courses in the entirety of the USA. Offering 180 acres and 18 holes of uninterrupted golf, this is a must visit feature. The Fazio course is a walker-friendly seaside links set up with a short game play focus for a more forgiving yet nonetheless challenging game.

Biking, Hiking and Jogging

12 miles of oceanfront and seaside pathways are open for your use whilst staying at the resort. Cooling forest and the echoing cries of native birds provide a refreshing backdrop for your run, hike or cycle ride. Visit the area's world-famous Banyan tree, run along the sandy inlets surrounding the resort and use a resort map to explore the surroundings during your stay.

Other Activities

There's plenty more to do on-site, including:Disc Golf, Foot Golf, Hawaii Helicopter Tours, Horeseback Riding, Moped and Bikes, Oahu Kayaking, Segway Tours, Stand Up Paddling

Children's Pool

A waterslide and a waterfall makes the children's pool a fun and exciting place for younger guests to head - leaving the adults to relax in the sun.

Main Pool

Surrounded by tropical palms and offering beautiful ocean views, the hotel's main pool is the ideal place to go to relax in the Hawaiian sunshine. Using saline water rather than the chemical-based chlorine found in most pools, the hotel's pool provides a silky-smooth swim that's sure to leave you feeling great.There are also a number of hot tubs for guests to enjoy so whether you want to just relax in the sun or exercise in the main pool, the pool area is the place to be.

Tennis

The resort's tennis courts provide the ideal option for those seeking to stay active under the sun. With pro players on-site for training sessions and a range of sessions available inclsuding Play the Pro, where if you win you don't pay to private lessons for children, this facility is great for all the family to enjoy.

Nalu Kinetic Spa

The sight and sound of the ocean sets the backdrop for this innovative spa centre. Experience the Wave Therapy massage table where you will be gently rocked as if you were floating, enjoy authentic marine-infused products that are gentle on your hair and skin and emerge feeling relaxed and rejuvenated.

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