The Fairmont Orchid

Hotel

The Fairmont Orchid

The Fairmont Orchid

Hayes & Jarvis Rating
TripAdvisor Review
4478 Reviews
Guide Price £1,899 per person
Based on 11 June 18 departure from London Heathrow flying with United Airlines, staying for 7 nights room only in a Garden View Double Room (2 adults sharing) excluding transfers.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Beachfront luxury on the Kohala Coast

From Mauna Kea’s snow capped mountain top to the sizzling Kilauea Volcano of Madame Pele’s flowing lava - from tropical rainforests and an intriguing undersea world, Hawai‘i The Big Island has much to offer the spirited traveller. The Fairmont Orchid takes advantage of the best of these. Paddle an outrigger, discover a petroglyph, snorkel in the azure water, or stargaze from a lava whirlpool. Indulge in the 32 acre resort which includes a gorgeous sandy lagoon with aquamarine waters, a year round children’s’ program, six delicious restaurants, a lounge and an oceanfront bar.

  • Unwind at The Spa Without Walls
  • Dine at one of the six restaurants
  • Relax in the sugar-white sandy lagoon and aquamarine waters
  • 32-acre luxury oceanfront resort on the Kohala Coast

Hotel Features

Hotel Category

Luxury

Main Facilities

  • Golf
  • Outdoor pool
  • Watersports
  • Wifi

Accommodation Type

  • Luxury Collection

Board Basis Options

  • Room Only

For Families

  • Kid's Club
Location Highlights

The Fairmont Orchid

  • Approx 30 minutes from Kona International Airport
  • Fantastic Beachfront location
  • Take an Island tour that includes a visit to Hawaii Volcanoes National Park
  • View the Island from above by taking a fantastic Helicopter Tour
  • Snorkel at Sunset with the Manta Rays
4478 Reviews 86% of travellers recommended this hotel

Traveller ratings

  • Excellent 2829
  • Very Good 1098
  • Average 350
  • Poor 138
  • Terrible 63

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

May 19, 2018

A disappointment...

London, United Kingdom

My wife and I stayed at the Fairmont Orchid for 5 nights in May 2018 to celebrate a special wedding anniversary. We had travelled half way round the world to stay here whilst on Big Island, as part of a couple of weeks spent island hopping around Hawaii. We were really looking forward to staying at the Fairmont Orchid based on recommendations, but we were sadly disappointed with the experience. Firstly some positives... The quality of the food and drinks at all bars and restaurants was very good. In fact our meal at Brown’s Beach House was absolutely outstanding, and the chef (Gage Smith) deserves special commendation. The quality of the food and drinks was a big saving grace. The hotel also has a beautiful position and outlook, with turtles being regular visitors to the shoreline - a joy for visitors to the island. As for the negatives, sadly these are numerous... 1) Cleanliness generally, both in the room as well as by the pool, on the beach, and at the restaurants leaves a lot to be desired. On arrival we found our room dusty and grubby. Drawer liners were covered in dust, the desk and bedside tables were very dusty, the balcony and balcony furniture looked like it had not been mopped/wiped for quite some time. The room had the feeling of one that had not been used for sometime, suddenly returned to service. It took two polite requests for a reasonable effort to be made at cleaning the room to the standard expected of the Fairmont brand and price point. All furniture in the pool area and restaurants is heavily soiled with stains and bird droppings. Much more regular and thorough cleaning is necessary, though frankly the poolside mattresses are due replacement. They are fairly disgusting. Better litter picking is necessary generally. 2) The room servicing lacks care, attention to detail and respect for guest belongings. Bed clothes left on the bed before the room was serviced were just left in a heap on a chair by chamber staff. We regularly ended up with lots of body lotions and no shampoos or shower gels! Small things, but they add up. 3) The hotel generally feels understaffed. For example, we were very surprised on arriving at breakfast each morning to be told we would have to wait 10-15 mins to be seated. This was not due to a lack of tables, but the lack of staff to show you to your table due to the system the hotel operates. This leaves guests waiting in what feels like a doctor’s surgery waiting area until their name is called. Very bizarre. 4) The hotel feels like it has too many rooms for its pool and beach facilities. Poolside lie-outs are crammed-in immediately beside each other and there are a grossly inadequate number of umbrellas offering shade. There are no umbrellas on the beach so to spend the day there you cannot be fair-skinned. The hotel does offer a limited number of additional lie-outs with hoods or gazebos which offer shade but these are only available at additional cost ($75-$250 per day). Given the base cost of the hotel this feels like the shade is being deliberately restricted to allow the hotel to profit from guests who need it, which is unacceptable in our opinion. 5) The hotel feels dated and in need of refurbishment/redecorating to include in particular modernising room furniture and decor, re-carpeting throughout, and the main bar and pool area. 6) Staff friendliness and service was very inconsistent. Some staff made a great effort, which we hugely appreciated, whilst others let the side down and were dismissive, uninterested and unhelpful. We shared most of these disappointments with the hotel management during our stay. We appreciate some cannot be immediately redressed, though the management’s attitude on hearing our feedback was one of resignation (as if they had heard this all before) rather than one of determination to improve. They sent us a fruit platter thanking us for our feedback but did not apologise or make any commitment to improve. The Orchid feels like it is trading off the Fairmont brand rather than seeking to be an exemplar of it. As a result of our experience at the Orchid, we would think twice about staying at a Fairmont Hotel again. Before arriving at the Fairmont Orchid we stayed at the Marriott Wailea Beach Resort on Maui. This was a huge resort but scale did not in any way impede absolutely first class service and overall quality of facilities. The Fairmont Orchid could learn a lot from the the Marriott Wailea Beach Resort, which is (albeit only slightly) less expensive
May 17, 2018

The Best

Denver, Colorado

This is Hawai’i. First and foremost the service is incredible. Natasha, Margie, Tiffany and Anthony deserve props. The little things. Free parking. Water everywhere. Towel service if you are leaving the property etc. The rooms are fine. Nothing spectacular but I think every room has a Lana’i. We were in the south tower which is closer to the beach. The food is incredible. We did the breakfast buffet and had dinner twice at the Bar. This is basically on the water and has the best sunsets period. The beach is protected and the snorkeling is incredible. There’s no need to go anywhere else. There were turtles literally 20 yards out on the right. Fish everywhere. This is probably my the best beach around for kids. Clean, safe and no surf. Turtles. Everyday. Right over the path by the pool bar. Everyone walks by and doesn’t notice. There’s a sign saying you can’t touch the turtles. Look down and the rocks and you will see them. There is a local shuttle that will bring you to various restaurants. Napua was incredible and a short bus did. The shops allow you to stock up on food, liquor etc. If anyone has a complaint about this place they must not be happy to be in Hawaii!! We will be back guaranteed.
View all
The Fairmont Orchid

Facilities

Gathering of the Kings

Prepare yourself for an exciting journey throughout Polynesia and an expansive feast all rolled into one - the Gathering of the Kings; Hawaiian Luau. The Plantation Estate is a short walk from the Lobby amidst towering palm trees with family-style seating and easy viewing of the raised earthen stage. Enjoy a true Hawaiian Luau experience and a traditional Hawaiian feast. Saturday Nights under the stars 4:30 pm Check-in Begins, 5:00 pm Doors, Open 5:15 pm Hawaiian Arts & Craft Demonstrations, 5:45 pm Hula Lesson, 6:00 pm Introduction and Feast 7:00 pm. Performance Begins 8:00 pm Evening Concludes (Pau) Dress code: Resort attire, footwear and cover-ups are required.

Fitness Centre

The Fairmont Orchid's Fitness Center offers sweeping views of the Pacific ocean and pool, and includes the latest equipment from Technogym Equipment, treadmills, and wave to Lifestep, recumbent and upright bikes and free weights. If you are interested in adding a splash to your workout, the Hui Holokai Beach Club program provides snorkel and kayaking equipment and instruction, as well as the ultimate, Hawaiian-style workout, outrigger canoe paddling and stand up paddle boarding

Golf

The Big Island is regarded as the pinnacle of playgrounds in the world of golf. A land of uncommon beauty, startling diversity, and welcoming weather and the award-winning 36-hole championship Hawaii golf course at the Fairmont Orchid fully lives up to expectations.

Resort Fee

A mandatory resort fee of $30.00 plus tax will be charged locally, subject to change without notice.

Gift Shops

The following shops are located at the hotel:The Fairmont Store Logo Shop, Island Sunsations (resort wear and accessories)The Tennis Pro Shop Spa Without Walls Retail Shop,The Orchid Beach Club, Orchid Jewelers, Lamont's Gift and Sundry Shop,The Spa Without Walls Salon

Complimentary Resort Shuttle

Complimentary on-demand 24-hour shuttle service within Mauna Lani Resort.

Pool

Relax by the pool and enjoy a beautiful view of the ocean.The pool is open 24 hours.

Tennis

The 10-court, full-service Hawaii Tennis Center is consistently recognised as one of the best facilities in the United States, and features lights for evening play and a dramatic stadium court. Services include match arrangements, instructional theme clinics, racquet and ball machine rentals, private and semi-private lessons. Recently ranked by Tennis Magazine as one of the Top 50 Resorts in America (#2 in Hawaii, #1 on Hawaii Island), the Big Island Tennis Center also hosts several tournaments and events throughout the year.

The Spa Without Walls

The award-winning Spa Without Walls lets you enjoy the splendour of Hawaii's tropical climate with eight private outdoor waterfall hale (huts), six rejuvenating oceanside hale and four indoor treatment rooms. With the soothing sounds of water, the pleasant ocean breezes and the floral scent that fills the air on the Big Island throughout our Hawaii Spa, experience unparalleled luxury as the spa treatments integrate Hawaii's natural therapeutic environment and ancient healing arts into every experience at the day spa.

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