Renaissance Palm Springs Hotel

This is an amazing place. The staff from front desk to cleaning staff are some of the most courteous people that I have had the pleasure of staying with. I would highly recommend this as an excellent place for your next trip.

My bathroom had not been adequately cleaned. There were other people’s hairs on the floor in the corners. They serve breakfast in plastic containers like the ones in the grocery deli. I ordered the English breakfast. They forgot to include the bacon and sausage but had the audacity to say it was mixed in. This hotel is yet another example of the disconnected between services offered and the physical appearance. I will never return.

The TV does not have a guide, so you have to have to flip channel by channel to see what's on. The water in the shower comes out so hot it burns you. The hotel charges $30 a day for parking even though the parking lot is half empty. They did not let us check in until 4 p.m. even though we were there at noon for a conference. But the worst part was that when we went to bed the first night, we found 2 tissue papers in between the sheets, which obviously means that the sheets were not changed before they gave us the room. We didn't call to have them changed because it was 11:30 p.m. and we were already in our pjs, but I was completely disgusted and barely slept all night. The next morning when I went to the front desk to complain, the employee apologized and said the manager would call me. I never got a call all day. Late at night before going to bed again I went back to the front desk to tell them the manager never called me and the employee just gave me 2 free tickets for breakfast. The next day we left, and I still never got at call from management or a formal apology. I am still disgusted I had to sleep on someone else's dirty sheets and tissue papers. I will not recommend this hotel to anyone.