The Westshore Grand, A Tribute Portfolio Hotel, Tampa

This hotel was a HUGE disappointment. My husband I booked this hotel for our wedding night. We ONLY selected this particular hotel because of the Escape Honeymoon Package they offered. In the package we paid for rose petals in our room, champagne, chocolate truffles, chocolate covered strawberries, late check out and a free breakfast in Shula's. Upon arrival there were absolutely NO items from the package in our room. We were very upset, but thought we'd make the best of our "nice" hotel room. In the middle of the night, my husband woke up to use the bathroom only to find our toilet was leaking and had leaked out of the bottom of the tank all over our bathroom floor. When we called the front desk, they replied, "Well do you want us to fix it tonight or can you just put your trash can underneath it?" We did just that so we could go back to sleep. The following morning, we went to check out and explained to the front desk that we did not receive ANYTHING from our Escape Honeymoon Package and to reiterate the toilet issue. The response at the front desk was, "Ok I'll let someone know." We received no apology, no free breakfast (which we had already paid for with the package). The front desk guy said to us, "My manager will have to do something about it." He did not ask my name, my room number, but simply wrote down my phone number on a post it note before going back to typing something on the computer. After calling Marriott to remedy this $300 hotel bill we got for a hotel that sells rooms for roughly $180/night, they said they would open a case and contact us by the end of the week. At week's end, I got refunded $70 for the package add on only, but no contact from Marriott or the hotel to apologize for all but ruining our wedding night. If you are thinking about booking this hotel because it looks classy, let me reassure you the lack of class in their staff completely negated the so-called luxury of the hotel. I am extremely disappointed in both the quality of our room and the inhospitality of the staff. If I could give them negative stars, I would.

Check in staff very good, nice location near mall and restaurants. Room clean and good amenities. Unfortunately our room was next to the lifts, this was very noisy we heard them moving all night. We only had one night stay before a cruise if longer would have asked to be moved.