The Westshore Grand, A Tribute Portfolio Hotel, Tampa

I came to the hotel for an exam that was taking place in the adjacent business center. The room was clean and the staff were friendly. I had requested a hot water kettle for my room when I made the reservation by phone, and the agent said to just ask at check-in. The front desk agent, though very pleasant, told me there were none available (at all). I also found the bed to be too soft and there were depressions in the mattress from where people slept. Time to replace the mattress! Also the water pressure in the shower was aweful, and even though I requested maintenance to look at it, nothing was done, and nothing was communicated to me. Overall, I found the hotel room to be too noisy. I could hear the elevators at all hours, there was hammering and other construction noise, and a bunch of other noises all night long. I had to sleep with ear plugs. For a 4-star Marriott, I expected more, especially considering the price of the room.

Exceptional customer service. Gary from front desk was very knowledgable, informative, and helpful. Rooms are very nice and clean, and the location is very good. Convenient to everything .. will definitely recommend !