Rosen Centre Hotel

Just checked out and drove home. Wife and I are puzzled at all of the bad reviews. We were in 2314. Room and linens super clean. Carpets throughout room and hallways were very clean. The management/owners seem to be doing a great job of keeping the hotel updated. Staff was absolutely friendly and helpful. They even pulled off a perfect banquet dinner for us -- it's hard to serve that many dinners which are tasty and warm. I can't speak to the room price as we had a group rate.

We have stayed here before for business but with each stay it gets worse. Older hotel that needs some overhaul with the basics. We won’t be back. Room service breakfast food was only highlight of stay.

This hotel is very beautiful and the rooms are very nice. Unfortunately, the service does not meet the same expectation. When we called to retrieve our car from valet parking, we were told they were not accommodating call-down service and that we would have to come to the valet desk to submit our ticket and wait for our car. We waited 10 minutes for our car in a sea of people who were also trying to leave - people were frustrated and the staff was overwhelmed and short. We asked to have our valet parking converted to a self-park rate because of the wait and inability to use call-down service. The valet said no. The front desk also refused to make any adjustment. I was directed back to the valet manager, Melanie, who again refused - even after the front desk told me to go to her for the adjustment. Melanie was inflexible, clearly overwhelmed, and rude. She flatly told me to dispute the charge with my credit card company. In all my travels, I have never seen anything like this at a hotel of this caliber.