• The Walt Disney World Swan Resort

Walt Disney World Swan Resort

In the heart of Disney

Ideally located in the heart of the Walt Disney World® Resort, the award-winning Walt Disney World Swan is your gateway to Central Florida's greatest theme parks and attractions. The resort is located between Epcot and Disney's Hollywood Studios, and close by are Disney's Animal Kingdom Theme Park and Magic Kingdom Park. Choose from a wide variety of on-site dining options with 17 restaurants and lounges. Guests of the Swan can use all amenities of the Dolphin.

For details on park tickets and meal plans head over to Walt Disney World Resort Tickets

Hayes & Jarvis Rating
Hotel Category
Luxury
TripAdvisor Review
Tripadvisor rating 1116 Reviews

Hotel highlights

  • Dine with Disney Characters
  • Free transportation to Disney Theme Parks\
  • Disney Water Parks and <a href="/holidays/usa/florida/walt-disney-world-resort/">Downtown Disney</a>
  • Walking distance to <a href="/holidays/walt-disney-world-resort/lake-buena-vista/lake-davenport/international-drive/kissimee/poi/epcot">Epcot</a> and <a href="/holidays/walt-disney-world-resort/lake-davenport/lake-buena-vista/international-drive/kissimee/
  • Disney's Extra Magic Hours
  • White sand beach\
  • watercraft rentals and Mandara Spa

Hotel Features

General Information

  • Check-out Time:
    11:00
  • 756 rooms

Main Facilities

  • Indoor pool
  • Outdoor pool
  • Watersports
  • Wifi

Board Basis Options

  • Room Only

For Families

  • Babysitting
  • Family Rooms
  • Kid's Club
  • Kid's Pool

Hotel Location

Location Highlights

Walt Disney World Swan Resort

1116 Reviews 68% of travellers recommended this hotel

Traveller ratings

  • Excellent 434
  • Very Good 347
  • Average 163
  • Poor 86
  • Terrible 86

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Aug 17, 2019

Staff needs hospitality training

Property is what you see in pictures — great pool, close to Disney parks, has a cool ferry boat that adds a really nice dynamic to the trip to Epcot and Hollywood Studio, and the overall resort is in good shape — not showing it’s age other then in color scheme and some decor. Some areas look like they have been redone recently and that adds to the ambiance. The hotel’s waterfront location is particularly nice and even better if you get a high level room or balcony. You’ll even see some of the Epcot and Hollywood studio fireworks from the property if you’re in the right place. There is lots of space for exploring and lots of activities - ex: playground and arcade for kids along with water slide and poolside movies. Lots of food and drink options but a few need re-boots (Phins lobby bar food menu particularly and the buffets are pricey for run of the mill offerings). Expect $18 burgers, $15 chicken fingers and $13 small pizzas for their budget offerings. On the higher end, you have a few themed restaurants like Italian, American, and sushi. They fit the bill well for a nice dinner or get together with friends. The poolside Cabana menu is probably the best for casual food and summery drinks. On the negative side is the service. It’s not like you’ll get bad service — a few times we had great experiences; but you won’t be taken care of at this hotel the way you are at more polished and customer focused properties. Examples — maid service is spotty at best. We stayed for 6 nights and had total of 2-3 maid services. When we called the guest relations staff to make sure they knew we wanted the maid service, the person we spoke with pretended the maids had come but we just didn’t notice. After speaking with others on our floor it was confirmed that no maid service had happened several times that week to us all. Another example — room service left a table with plates and leftovers outside our room for 30 hours even though we called 3 times to get it picked up. Another time, asking for a cell phone charger at the front desk and concierge station one afternoon when I was locked out of my room with a dead phone and needing to contact someone in my party the staff gave an attitude like I was a pain for even asking. It’s the little things you won’t be impressed with at this hotel that on the flip side is driven home at other close by resorts. I could give more examples. Conversely, we walked into a nearby Disney property one afternoon to catch a bus during a rain storm and there was staff in the lobby greeting guests and actually apologizing for the rain while personally handing out dry towels. You won’t get that kind of service at dolphin...more the kind of service run by first year hospitality majors who are tapped out by the end of the summer. They confuse excuses and explanations of why their service falls short for true customer service which is the ability to solve a guests problem and make them feel truly cared for. All in all, I’m not sure if I’d stay here again. The price tag was comparable to other nearby resorts and I’d probably give them a try next time. Vacations are too short to be treated like you’re an after thought to hotel staff.
Aug 14, 2019

Excellent resort - great location, staff and amenities

Miami Beach, Florida

Great experience! The location is perfect - right on Crescent Lake, you can take a boat or walk to Epcot or Hollywood Studios (as well as the neighboring resorts: Disney’s Yacht and Beach Club & Disney’s Boardwalk Inn). The multiple pools are large, clean and mix relaxation and fun perfectly. In the rooms, the beds are super comfortable. The staff is very attentive and friendly and truly care about the guest experience. It’s easy to see why this hotel is a great choice for families and couples, as well as business and solo travelers. As for businesses, this is an excellent choice for conferences and also has great bar and food options on premises at all hours. While there isn’t a lot of Disney theming, the location, proximity, selection of park benefits, and iconic architectural design still gives you the feel like you’re part of the magic. Alexandra F. in the Executive Office made sure my stay was perfect and I’m most appreciative of her efforts. I look forward to returning soon!
View all