• Disney's Port Orleans Resort Riverside

Disney's Port Orleans Resort - Riverside

Elegant Southern-style riverside resort

Located in the Downtown Disney, this Disney Resort Hotel has fantastic facilities and will take you back to the days of giant paddle-steamers to sample a Southern life of luxury. Return to the elegance and charm of riverboat days at Riverside where gracious mansions and bayou accommodations line a Mississippi-style waterway, whilst over at the French Quarter, the fun and excitement of New Orleans comes alive.

© Disney

Hayes & Jarvis Rating

Guide Price

 £1,829  per person
Hotel Category
Location Type
Theme Park
TripAdvisor Review
Tripadvisor rating 10112 Reviews
Mickey and Minnie at Epcot

Hotel highlights

  • Disney Moderate Resort inspired by rural Louisiana
  • Disney's Magical Express transfer from Orlando International Airport
  • Full service restaurant and food court
  • Six heated swimming pools

Hotel Features

General Information

  • Check-in Time:
  • Check-out Time:
  • 2048 rooms
  • Minimum age: 18
  • Floors have lift access: Yes

Main Facilities

  • Free parking
  • Outdoor pool
  • Watersports
  • Wifi

Board Basis Options

  • Room Only

For Families

  • Babysitting
  • Family Rooms
  • Kid's Pool

Hotel Location

Location Highlights

Disney's Port Orleans Resort - Riverside

  • Theme Park
  • Approx. 25 mins from Orlando International Airport
10112 Reviews 82% of travellers recommended this hotel

Traveller ratings

  • Excellent 4681
  • Very Good 3492
  • Average 1214
  • Poor 470
  • Terrible 255

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness


Feb 22, 2020

Choose an alternative!


We’re seasoned Disney travellers and we’ve stayed on site a fair bit both in moderate and deluxe accommodation. We managed to bag a really great deal on flights and held off on a booking a hotel for two reasons 1. To see if the free dine offer became available (it did) and 2. Exchange rate to rent extra DVC points. In the end we decided to book 10 nights at Port Orleans Riverside as we needed the 5th Sleeper room. We have previously stayed at French Quarter which was beautiful and we had no issues whatsoever there, so we (wrongly) assumed judging by experience, a brief visit to the resort on a past trip and our love of FQ this would be great for our needs. Wrong! Check in We arrived fairly late 9pm(ish) as we didn’t fly into Orlando Int. upon arrival we were met with a queue at Reception we were 6/7th maybe. I quickly realised there was only one queue for check in/general enquiries/ticketing. 50 minutes we were in the queue to check in. 50 minutes. I wouldn’t mind we’d checked in via the MDE app but still has to go to reception as our room number was unavailable. There was no rush, no sense of acknowledgement of the wait. We had a toddler with us and had been travelling now for 19 hours. I asked a cast member if we could just get our room number of if anyone was available to complete our check in as was told to wait. There was constant queues throughout the reception during our trip. They really need to address this! Room We were allocated a room in building 17. The location was great, right by the quiet pool/laundry. 5-6 minute walk to the main lobby/food court. The room itself though was dirty. The floor was filthy. I called housekeeping to check the room had been cleaned and was assured it had, I asked them to come and do a thorough clean the next day and they advised they would. Still the same sticky patches on the floor by the Murphy bed, the same rubbish left between the beds on the floor. Old Cheerios on the bathroom floor. I went to Walmart and bought cleaning supplies and did it myself. When you pay between £230/245 a night you expect a clean room. It’s not like I could complain as I wasn’t prepared to wait in the long queues and waste my holiday. Whilst the location of the room was good, there was a fair bit of noise at night from the people using the pool, you could hear it clear as day. Also do people not acknowledge here that at 6:30am or 11pm at night people might still be screaming and you yelling at kids or them running up and down the balcony shouting might wake people up who are sleeping? No? Pool We only visited the main pool once and that was enough. It was filthy. There were plasters/band aids floating in the pool it was full of debris from the leaves overhead. I’ve not experienced this from a Disney resort pool before. Food court We visited here a couple of times. Breakfast is lovely (bounty platter.. yum) there can be very long lines at peak times. Also if you want pasta be prepared to wait as they cook it to order which is delicious but the wait is looong. We mobile ordered dinner one evening on the way back from a busy park day an hour later we were still waiting all the while being told “just a few minutes” they did offer to refund the QS credits... were still waiting. Transportation The boat to Disney spring is a bonus here but it does get chilly at night. The buses were being shared with FQ on our visit but they were on time and frequent. General issues The resort kept charging our credit card. At one point we had over £411 being ‘held’ on our card yet the only charge on the room was $32.99 they couldn’t explain why just kept stating it’ll be released. It wasn’t until 2 days after we checked out and they held another $100 on our card did we seek the assistance of our next resort (Disney resort) to solve it. Would we stay here again. Absolutely not. It felt more like a value than a moderate, perhaps it was because the resort was busy but is that an excuse? Not in my book. The only genuine nice interaction we had was with Ray from Bayshore who worked at the food court. What a credit he is to the team there. To summarise I’d have rather spent the cost of this booking on an offsite hotel as I’d certain it would have been cleaner. Disney, you need to pull your socks up at this resort as it’s falling well below the “moderate” and isn’t justifiable for the price you charge here.
Feb 22, 2020

River and garden view charming!

We recently stayed at the Port Orleans Resort- Riverside. We loved the river and garden view from our room. I liked the fountains, gardens, decor, theme and pools there. The room was a little small for 4 of us. There was a curtain between the beds and sink area. So one could shower, another change, and another sleep in privacy at the same time.We had a Princess Tiana Themed Room. The princess vibe was perfect for my daughters and wife. They absolutely loved the New Orleans theme and decorations. The service was very good in all areas. The cafeteria could seem a little crowded but outside was lovely in the mornings and peaceful. We also enjoyed the boat ride to Disney Springs for some shopping and eating off property. We took a trip through the French Quarter side and it seemed a lot more crowded. If you are into trivia you could ask about the ports of call posted on the lobby cieling. Our last day we used the luggage storage service so that we could enjoy the parks until after closing. The staff were outstanding! The buses ran well timed but you'd better know which area you're in as the property is big. The mist in the mornings on the river were worth pausing for.
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