Sanibel Harbour Marriott Resort & Spa

Our stay over the weekend. The hotel is in nice shape, didn’t find anything wrong with my room. It was big and spacious. Was in the capitiva wing and they offered shuttles to the main section. There was 3 pool and we enjoyed the main pool and there bee-hive lemonade was good. Friday night we went to Charlie’s and the chef went and made us the wings even tho the menu was switched to the midnight menu. We appreciated it and went over and thanked him. We went back on Saturday night and our server Erica was great. We got the wings again and buffalo chicken flat bread. Both very good. They have this patron tequila infused with strawberry and basil. We loved it and had shots of it both night. Another manager came over and chatted with us and she was great also, thank you nicole white. Good customer service by her, Erica and the chef on Friday night and all the shuttle drivers & the front desk was helpful (sorry didn’t get their names) They are on the bay and had a marina there. There also was other amenities that we did not like the spa and tennis courts. We will be back here on the next weekend getaway. Had breakfast in the last day and Samantha was very nice and bubbly, also came over and smiled

Dave and Gary were very polite and very helpful with hotel knowledge. I highly recommend conversing with them. Great employees and crew there! If it wasn't for them I would have no clue about half the commodities the hotel supplied.

As a platinum for life member at Marriott my standards may be higher than most. First I can say that the views if you have a corner suite in the Sanibel Tower are 5 star. After that it’s realky disappointing. I came to relax for a week at a luxury property but could of stayed home. 1. Room location and view great. If you can get a room, 682,782,892, 992, 1092,1192 perfect. Noth8ng lower than 6th floor if you realky wAnt a nice view. these rooms have two balconies which are terrific. 2. Checkin prcess- a one. Member services couldn’t find reservation and told us our reservation was cancelled. Had to show my phone with auto check in completed 8n morning. Upon finding it, we opted for continental breakfast instead if points. 3. Food options. Okay. The continental breakfast is very good and they even let us take a morning to go when we had an early boat pick up. 4. Work out facility. Quality machines but very crowded in morning for first week in November. Not located in main building and us a five minute stroll. 5. Parking, awful. If you plan on self parking be aware there are limited spots and may have to park away from building. 6. Pools, nice and attentive staff. It’s first week of November so we had Palm pool area pretty much to ourselves. 7. Room Service. So-so. They forgot two items on our request and no water. The server looked at me like I was nuts when I sent her back for water. 8. Concierge very pleasant and helpful. Last but not least, Room cleanliness and air conditioning, A MINUS TEN. We had our room cleaned one morn8ng out of six. It would have been two but the maid showed up at 8am and we were still sleeping. She said she didn’t understand that we wanted her to return later. We had to stop a very nice maid in the hall at 4pm one day to get our room cleaned. That was the only day our room was cleaned. We would be out during the day, return about 4 and our room wasn’t serviced. I complained to front desk and the answer was “by 6”. Sorry, that doesn’t work for me. I requested a clean anytime between 10-3. I think that’s reasonable. The front desk didn’t even say can we get you towels in th3 meantime. Sorry, as a platinum member of Marriott, I would expect a small request to have room cleaned at a reasonable time. I was making my bed daily and placing all towels in a pile, hunting down a cart and getting clean towels and soap. Carpet was dirty. Here is how I found this out. I took a shower and walked into the bedroom. I walked back in and stepped in shower and it was like I had been walking in mud. While we had a good time visiting in the area, I can say if you are a frequent traveler and have higher expectations for a $300 plus a night expense, I can’t recommend this hotel. I saw the mixed reviews on the Marriott site from other platinum members and should have booked someplace else. It’s very disappointing when the At Your Service request number is dialed from your room and you get an attitude and no service.