Sheraton Suites Key West

Suite-only accommodations moments from Smathers Beach

Situated just across the road from the breathtaking Smathers Beach, the Sheraton Suites Key West offer excellent accommodations moments from the Key’s top attractions. Take the shuttle to Duval Street to see evening entertainment at its best or stay on-site and enjoy a dip in the pool, a relaxing workout at the fitness centre or a meal at one of three exciting on-site venues. This colourful tropical-style resort is the ideal option for an affordable escape to the Florida Keys.

Hayes & Jarvis Rating

Average: 4 (1 vote)

Guide Price

£2,359 per person

Hotel Category

Trusted

TripAdvisor Review

2920 Reviews

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Hotel Gallery

Hotel Features

General Information

Check-in Time:
16:00
Check-out Time:
11:00
184 rooms
Minimum age: 21

Main Facilities

Outdoor pool

Board Basis Options

Room Only

Hotel Location

Location Highlights

Sheraton Suites Key West

Approx. 5 mins from Key West International Airport

2920 Reviews

79% of travellers recommended this hotel

Traveller ratings

Excellent 1232
Very Good 1018
Average 386
Poor 162
Terrible 122

What to Expect

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Reviews

Jan 23, 2020

Favorite place to stay

I wish I could name everyone in the staff, but there wasn’t one person who I wouldn’t put on here who were absolutely awesome and welcoming. Gonzolo, Kylie, Bernardo, Tiffany, and everyone! Super clean and just the best people to be working here! I really appreciated how kind everyone was and couldn’t have asked for anything better!

Jan 23, 2020

Excelent

San Francisco, California

Great comfort and service by the staff Bernardo and Gonzalo are friendly guys, the food is very tasty and excelent quality ! The pool is so good and the room too. I would definitely come back for another holiday, and recommend it

Jan 20, 2020

Nice-Sized Beautiful Rooms, But Definitely Not a “4”

Northern Mississippi

This might be lengthy. I do think that the large rooms would work great, if you are traveling with children, but if you are traveling to visit the typical touristy things stay closer to the fun. (We did NOT select this hotel, as we were traveling with others, and just went along with their choice.) PROS: Our refurbished balcony king-sized suite (in the main building) felt like a mini-condo, and we really appreciated the space to spread out. The large “L-shaped” bathroom had lots of drawer & cabinet space with a small built-in closet. The wet bar had a super cute mini-fridge & microwave, which allowed us to pick up some snacks and drinks for our mornings, since the non-included breakfast buffett was a way-too-high price of $22 per person. Most of the employees were very nice and willing to assist guests. The downtown shuttle driver, Ed, was the stand-out in friendly & helpful customer service. The hotel runs two separate shuttles - airport & downtown. That’s convenient if you can get a seat on the shuttle and it is leaving at a time that works for you. CONS: The air-conditioning in our room could not keep up, and the outdoor temperature never got above 81. All of our friends, with rooms scattered around the property, were having the same experience. I cannot comprehend how miserable the rooms will feel in the middle of summer. Our balcony was useless. It was right next to the loud air-conditioning units (a bit ironic, since the AC didn’t work well), and our 3rd floor balcony did not have an overhang, so you couldn’t sit out there during the afternoon rain. I would have asked for a different room, but my husband liked the location of our room and didn’t want to get stuck in a far away building, so I just let it go. The L-shaped bathroom had doors on either side. The door by the nice large shower led to the bedroom, and was right by the smoke detector. If you took a HOT shower and steamed up the bathroom and then made the mistake to open up that door, the steam set the smoke detector off. No one in our group found the beds to be comfortable. Those who are accustomed to business travel were really missing the Marriott hotel beds. Nobody used the couch for sleeping, so I can’t comment on that. We found that all of the employees worked on “island time,” taking their sweet time to take your drink order, to resolve your issues, etc. They were nice about it, just not quick. Exception was the airport shuttle driver, who acted like it was a HUGE bother that he had to pick up/drop off guests. (Isn’t that his job?) Housekeeping really was not at Marriott/SPG quality. We couldn’t help but wonder if our housekeeper needed eyeglasses. Our dirty glasses were never removed, our toilet paper & facial tissues were never restocked, our toilet wasn’t cleaned, and we spent the entire time with a non-working light over the shower (certainly the maid would have noticed that if he/she had cleaned well in there.) We did get clean towels, sheets, and the trash was emptied. We knew before going that Key West is not a beach destination, but it would have been nice if the hotel provided chairs at the beach across the street. Not the case, although they can be rented. We wound up sitting around the tiny hotel pool, which is set up well, considering the limited space. The location is near the airport, which means that it isn’t near anything that you really want to see. I suspect that what we saved in nightly hotel room rates, we spent in Uber & taxi charges. If you want to walk around downtown or go to any restaurant, you can’t walk over from this airport area hotel. If we ever return, we would stay elsewhere. I almost forgot . . . Our hotel room had been refurbished. We have no idea if all of the rooms are finished, but there was still lots of work going on all over the property. One day it was almost impossible to get from the lobby to the pool, because of so many workers taking care of doors, paint, and additional repairs.

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Sheraton Suites Key West

Suite-only accommodations moments from Smathers Beach

Hayes & Jarvis Rating

Guide Price

TripAdvisor Review

Hotel highlights

Hotel Gallery

Pool

Guest room

Beach

Sheraton Suites Key West

Guest room

Hotel Features

General Information

Main Facilities

Board Basis Options

Hotel Location

Location Highlights

Sheraton Suites Key West

Traveller ratings

What to Expect

Reviews

Favorite place to stay

Excelent

Great Visit !

Fabulous Location and Newly Renovated Property

Nice-Sized Beautiful Rooms, But Definitely Not a “4”

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