Waldorf Astoria Chicago

My wife and I traveled to Chicago as part of our 35th wedding anniversary celebration and to meet lifelong friends for dinner. From the moment you arrive you're greeted by young, friendly, energetic staff at every turn. They are constantly greeting everyone with a smile and inquiring about their stay, making sure it's perfect. The location is excellent for shopping and dining, but the staff here set this property apart from other high end hotels. They seem to LOVE their jobs. Special kudos; the Director of Guest Services, Casey Koelbl, saw my wife and I out for dinner at a local restaurant and, knowing it was our anniversary, bought us a bottle of champagne. I'm still floored by his kindness and generosity. I mean, who does things like that for guests who aren't even on the property? What a special person. Made our entire trip so memorable. Thank you again Casey!

Tremendous hotel! My wife and I were shown a great room with city views, tub and fireplace by Amanda from the lobby desk. Casey took care of us upon check-in and Cliff assisted us with baggage and a smile. The hotel is a standout with amenities above and beyond our expectations including the luxurious robes and a clean, spacious fitness area. The area has many dining options including a fantastic burger from their own restaurant. Miss you already!