Fairmont Chicago, Millennium Park

Everything at this hotel was beyond expectations! I highly recommend this hotel and will stay here every time I am in Chicago. Location, staff and comfort is second to none. Couldn't name a bad thing if I was forced to.

My husband and I recently spent 5 nights at the Fairmont. It was great. The room was very nice and the location couldn't be any better. We walked everywhere right from the hotel. I would really like to compliment the hotel on the staff. We were treated with such kindness from everyone. The staff in the breakfast buffet area were all so nice and helpful. I would especially like to thank Susan, the concierge, who was so helpful with all of our dinner plans and getting us tickets and reservations to Chicago events.

I stayed at the Fairmont Chicago for 3 nights and 4 days this month for a conference. I was generally pleased with my stay except for a few issues that should be noted. On our first night, as I was getting ready for bed, I noticed a puddle of water in the middle of the floor in the bathroom. This was strange because I had not used the sink, bath tub, or shower. I informed the front desk, at around 11pm, that water was on the floor and they sent someone up right away to check it out. The determined that the bathtub from the floor above us had a leak. I also let the front desk know that the A/C and Heat wasn't working properly in our room for the duration of our staff. On the second night of our stay someone from the engineering team came to the room and told me that it wasn't working so I should just open the window and it should be fine. I took his advice and opened the window but it was so windy and cold that this was only an option for a very short amount of time. It was frustrating that the temperature in the room wasn't able to be consistently monitored and held at the temperature that we wanted. I didn't feel it was necessary to reach out about this again because the suggestion to open the window wasn't an option due to the cold temperatures and wind that was forecasted for the duration of our stay. Lastly I would recommend that all of your patrons are made aware that the "refrigerator" in each room that has your mini-bar items does not keep items cold enough to be considered food safe. We had to throw out a number of items that we brought with us to eat during our stay so we didn't have to frequent the restaurant in the hotel. We were a group of poorly paid educators who don't have the money to pay $20+ per meal per person for a 4 day stay.