Hotel

Hotel Zeppelin

Hotel Zeppelin

Hayes & Jarvis Rating
TripAdvisor Review
647 Reviews

Modern and fun in central San Francisco

If you are looking for fun and quirky then a stay at the Hotel Zeppelin will be ideal. Located at the centre of San Francisco’s Union Square and Theater District it is an ideal location to make the most of your time in San Francisco. The hotels modern and comfortable guest suites reflect the hotels overall fun and funky style. Should you have a spare few moments then head down to the hotels basement where the games room is located! 

  • Ideally Located Near Union Square
  • Rambler Restaurant
  • 196 Contemporary Rooms

Hotel Features

Hotel Category

Deluxe

Location Type

City centre

Main Facilities

  • Fitness facilities

Accommodation Type

  • Boutique

Board Basis Options

  • Room Only
Location Highlights

Hotel Zeppelin

  • City centre
  • Approx. 25 minutes from San Francisco International Airport
  • Explore historic Alcatraz
  • Hire a bike and Cycle across the Golden Gate Bridge
  • Take a hop on hop off bus tour of the city
647 Reviews 74% of travellers recommended this hotel

Traveller ratings

  • Excellent 304
  • Very Good 196
  • Average 89
  • Poor 27
  • Terrible 31

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

May 23, 2018

Bit of a letdown

Melbourne, Australia

We were Sooooo looking forward to Our stay at Zeplin- we love an edgy hotel - yes it was edgy - but the room so so small (smallest I have ever stayed in including travel thru Japan) the room was not cleaned the first day/ called in the cleaners who were apologetic - next day they just pulled up the covers- no vacuuming done (we were three for 4 nights) some reception staff exceptionally good others seemed not to want to bed there and were very unhelpful- great location - extremely good restaurant attached and great bar area With open fire, comfy seating - but when guests bring in their own nibbles/food/drink and lay it out truly demeans the place- this happened 2 nights in a row 'not a great look UK We were truly disappointed as we did have higher expectations of this hotel - now concerned we have a booking for their sister hotel ' Zetta' in San Fran for a couple of nights on our way back To Australia in 3 weeks - fingers crossed all will Be great 🤞
May 22, 2018

Disappointed

We’ve stayed in lots of hotels & I think this is sadly our first negative review. After being so excited to return to San Francisco, we had a disappointing stay here. We were in San Fran for 5 nights (so it was never going to be cheap) but we spent a lot of money for our stay & I just don’t feel it was worth it. We were put in a room on the 4th floor initially, it felt dark & cramped but we went with it as it was late when we checked in. The TV volume was stuck on loud so we couldn’t watch anything comfortably (for our ears & the other guests) & then it froze. The air con system is SO loud you can hear every room around you & we were pretty sure the room above us had a problem as all we could hear was a dripping sound as we lay in bed. Not to mention that we could hear EVERYTHING from the couple above us. So not a good start. My partner complained in the morning & they offered us a room on the 6th floor (only the gym above us) we moved & this was better but still noisy. You could feel the vibrations of the adjoining rooms air con when sat on the toilet. If you are lucky enough to get off to sleep, housekeeping were hoovering the corridors at 8.30 in the morning so a lie in was never possible. I always put the sign on the door handle every night so as to not be disturbed which made the sign seem pointless in the end. The hotel is clean, it has a sleek & modern decor which appealed to us. I feel they have invested lots of money to make it look funky & modern but could have done more with investing in materials to help with soundproofing. Location is good for Union Square & a short walk to shops/BART stations/ bars & restaurants. Although the area definitely has a different feel come the evening, you are only a couple of blocks away from a less desirable area. The hotel staff we dealt with were all helpful & understanding & we have no issues with them at all. They were polite & courteous & quick to deal with our queries. *warning* Many hotels in SF charge an amenity fee upon check out. This is different to any taxes & fees you might pay prior to booking. This fee is for WiFi, the games room, the gym etc. It appears that this catches out a lot of guests, including us. So when you think you’ve paid for your hotel & the already added taxes & fees... think again!!! You have to pay more!!!! This is not something this hotel is alone in doing, so we can’t penalise the hotel for this, but it resulted in an extra £100+ for our stay. Which quite frankly was a nail in the coffin & we left the end of our holiday feeling robbed!
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Hotel Zeppelin

Facilities

Fitness Centre

Work out while looking over the fantastic city skyline!

The Den Gamesroom

The Den Games room features activities for all the family - practice your free throws at the Basketball wall when you have a spare few moments

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