Hyatt Regency Mission Bay Spa and Marina

Nice location and property. Pool area was great although waterslides were not available due to maintenance and SWIM lounge wasn't open during our stay. Room (family suite) has a nice layout, but is in need of a renovation. Note this property is directly under the flight pattern of SAN international airport.

I have stayed at the Hyatt Regency Mission Bay 8 nights over 3 visits to San Diego in the last 4.5 weeks. I was welcomed as a World of Hyatt member only once checking in (the first stay). The available rooms are either in the tower (which has great views of Mission Beach/Bay and the ocean if you are on a high enough floor and on the west side of the tower) or Lanai rooms in a 2-story building. The lanai room i was supposed to be in smelled like mildew and was in need of some updating/refreshing. The mildew smell made me sneeze so I was moved to a room on the 2nd floor of the tower overlooking the pool. This room was a nice size but also needed a little refreshing. The top drawer in the dresser would slide open on it own. It would not stay closed until I wedged a piece of folded up paper in to hold it closed. The worst part was getting up at 4AM this morning to catch a flight and finding out there was no hot water to shower with. Given the problems and condition of the hotel the rates for the room are too high.

Checked in to find the following: Hair in the shower, m&ms on the floor, hand prints all over glass doors and mirrors. Unhelpful front desk staff who didn't really get why I wasn't upset after having to wait 1.5 hrs for a room to be cleaned for me and then to get one that was gross and needed to be recleaned