Andaz Napa

Andaz has always been one of my favorite hotel chains and the Napa Valley version did not disappoint. With a great bar, service, food, and valet service, all our expectations were met. We literally did not have any problems with the property or the people and would definitely stay here again. Also, got a great nights sleep in the always comfy Andaz beds.

At check in we were greeted very nicely, and told that as requested a crib was placed in the room for us as requested when reservations were made. There was no crib in the room when we got there, it happens, no big deal, maybe a mix up. We let a staff member know that crib was not there, he mentioned that they are short staffed and will get one put in asap. as well as "complimentary" water. we go out for the remainder of the day & come back late in the evening expecting for what we asked for and was said would be taken care of, to have been taken care of. Long story short, it was not. It is a clean hotel, kind staff with a smile. However my wife and I were not satisfied as guests for our stay as a result of the inconvenience. I don't think it was to much to ask for. We did let them know at check out of our stay when asked, we were offered 5k in hyatt points, don't know what that will do for me.

The hotel is modern, stylish, and beautiful. Cocktail menu is great as well. I love the buzz lightyear. Last time i had a buzz button was vegas and was glad to see it again. Everyone is very attentive but in a relaxing way not overwhelming way. Staff is helpful and friendly. The snacks are a nice touch. Everything is very clean. Rooms are comfortable. The shower/bathroom is clean and very nice. Yesterday we spent 5he afternoon lounging on the terrace after our wine tour.