Hotel

The Resort at Pelican Hill

The Resort at Pelican Hill

Hayes & Jarvis Rating
TripAdvisor Review
1707 Reviews
Guide Price £1,819 per person
Based on 11 October 18 departure from London Heathrow flying with United Airlines, staying for 4 nights room only in a Garden View Two Bedroom Villa (2 adults sharing) including .
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

World-class luxury overlooking the ocean

Discover a world-class Mediterranean-inspired resort perched on rolling acres overlooking the ocean. The Resort at Pelican Hill has been voted the number one resort in the USA by Conde Nast readers and it’s not hard to see why: Picture 504 acres of lush Italianate grounds dotted with elegant villas, bungalows and impeccable amenities, all just moments from Newport Beach. Play your best game at two Fazio golf courses, immerse yourself in the world's largest circular pool at the Coliseum or relax in style at the Forbes Five Star spa before heading to one of the resort’s many world-class restaurants for exquisite cuisine and awe-inspiring views. Situated just an hour from LA, this is the perfect option for an unforgettable Californian getaway.

  • Try your hand at the two Fazio-designed golf courses
  • Exquisite Mediterranean-inspired dining on-site
  • Enjoy the luxury of your own Tuscan-style bungalow or villa
  • Expansive 504 acre site minutes from Newport Beach
  • Experience relaxation at the award-winning spa

Hotel Features

Hotel Category

Indulgent

Location Type

Away from it all

Main Facilities

  • Free parking
  • Golf
  • Outdoor pool
  • Wifi

Accommodation Type

  • Luxury Collection

Board Basis Options

  • Room Only

For Families

  • Kid's Club
Location Highlights

The Resort at Pelican Hill

  • Away from it all
  • Approx. 45 minutes
1707 Reviews 84% of travellers recommended this hotel

Traveller ratings

  • Excellent 1194
  • Very Good 234
  • Average 144
  • Poor 69
  • Terrible 66

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Sep 11, 2018

Gorgeous but.....

San Francisco, CA

Ok, so the Resort at Pelican Hill is absolutely gorgeous; every architectural detail inside and out was fabulous and so is the landscaping. The casitas are spacious and super luxurious. Amenities are amazing. The pool is stunning and so are the views. We also loved the location. However, they need to improve the service to match the level of luxury of the actual space! Maybe service was a bit off because we were there on the Labor Day weekend and the property was full? Still they should be used to the crowds by now.... Our check-in host was a bit standoffish. He finally agreed to upgrade us after initially informing us that there were no upgrades available for Platinum Amex cardholders. He also informed us that we could use the Villa pool. But when we tried to use it, we were denied access and were told that it was exclusive to Villa guests. The main pool was overrun by guests who reserve the lounge chairs early in the morning and do not use them till later in the day. We learned the lesson and did the same thing on the following days. Service at the pool was lacking. Not enough waiters/waitresses and the food/drink order took forever to arrive. The food in their restaurants (and room service) is also not up to par for a luxury resort. Average at best. I reviewed Andrea separately. The spa was nice and their massage was adequate, but nothing to write home about. Lastly, one day we had left the room and had the Do Not Disturb sign on the door. We come back to the room to find that someone had accessed the room and dropped off a cake (that was not even ours). Knowing the good, the bad and the ugly, would we return? YES, because the setting is fabulous, the rooms are fabulous and we love the area. We will just plan on having most of our meals outside the resort when possible; lunch at the Beachcomber and dinner in the many restaurants (10 minute drive).
Sep 06, 2018

Do not visit this resort if you want a relaxing, high-end resort experience

St. Louis, United States

Do not visit this resort if you want a high-end resort experience. From the moment we arrived, the service was extremely poor and despite attempts by the management to rectify things it never came close to living up to the hype. We were there over the 4th of July weekend and, simply put, it was a mess and I would (at a minimum) stay away over any holiday weekend. Our visit started off on the wrong foot and continued throughout our five day stay. After promising us an early check-in and telling us to walk around for a while until the room was ready, we returned to the front desk an hour and a half later to find out that the desk clerk told us the wrong thing and we couldn't get in until 4:00 (3 hours later). So, we had wasted that time and were directed to the spa to change if we wanted to use the pool. We finally get to the big pool to find it overrun by NON-hotel guests making it impossible to find a lounge chair. We waited 45+ minutes for two chairs because people would leave the pool for long periods of time and the staff wouldn't reclaim those chairs. Despite claims by the pool attendants that you could only leave for 15 minutes or they would clear the spaces, we watched as they were literally leaving them unused for hours while we waited and waited for something to open up. Also, big speakers were setup and music was blaring disco beats while people were heavily drinking, dancing, and making out in the pool. Kids were also all over the pool throwing balls and running into you with pool toys. The senior staff was friendly and tried to rectify things, but we found this was just the beginning of a long list of issues that went wrong for us and others. From that inauspicious beginning, here's a list of a few of the other problems we encountered during our stay (not a complete list and not in any particular order): - an employee entered our room to check our mini-bar, but didn't knock and simply opened the door and walked in unannounced and surprised us (nice, huh) - our keys didn't work when we got to the room (normally not a big deal, but at Pelican Hill our room was nowhere near the front desk), so we had to run back to get new ones - our room was never cleaned one of the days we were there, so when we returned at 4:30 from a day at the beach it was still dirty with beds unmade - one of the days, drunk people on the upper level of the pool spilled drinks all over us as we sat in chaise lounges below - the pool people gave away our chairs after we told them we were running to our room for 10 minutes... then the people wouldn't move when we pointed out that our stuff was still by their chairs (not a fun situation); the staff said we needed to find somewhere else to sit and the people were rude - the desk clerk, when told about our pool experience, said we could use the private pools in another area of the resort, but then when we checked later on our way there we were told he was wrong (the manager finally stepped in and gave us use of the pool, a very nice gesture) - they shut down the pool on our last day in the early afternoon (essentially for the rest of the day) because some child pooped in it (notice a theme, overrun by kids) - after checking in with the hostess for breakfast and being told the wait was 15 minutes, we watched as others who arrived after us (same sized party of two) were seated at all the best tables - after 25 minutes I asked what was happening and she said "oh, it'll be another 5 minutes" and then finally put us at a table in the sun and away from the main area. They also never told us about the buffet option, which was what we had wanted to begin with - the food was mediocre As you can see, there were a lot of things that added up to make this a bad experience. Most of it related to bad service. The managers were appalled and apologetic. They gave us some things to make up for our problems and, for that reason, I hate to give a bad review. However, people should know that this is not the place to go for a relaxing getaway and the service is poor, especially over a holiday weekend.
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The Resort at Pelican Hill

Facilities

Villa Clubhouse

For villa guests only, the Villa Pool is a sumptuous yet secluded affair, enhanced by more than 300,000 hand-cut glass tiles lining the interior and offering awe-simpering views to the coast.

The Pelican Hill Golf Club

Boasting 36-holes designed by the legendary Tom Fazio, this upscale golf club is one of the best in the country and offers all the added amenities required to complete the golfing experience including a 44,000 square foot clubhouse with gendered locker rooms, golf club shop and popular lounge restaurant. Ocean North Course, This course embraces nature and offers a serene, isolated game with little to distract save the local birdlife and the fresh ocean breezes. Situated overlooking the ocean, with several holes right at the cliff edge, this undulating course is par 71 at nearly 7,000 yards and offers astounding views from every single hole.Ocean South Course, Varied and verdant, this course is a combination of deep chasms and rolling greens, rated at par 70 and 6,580 yards. As classically Fazio as you get, players can soak up 270-degree views from several holes plus there's the added challenge of the 13th hole which actually features two greens and strong ocean breezes.

The Coliseum Pool

The crowning jewel of the Pelican Hill Resort has to be the stunning full-moon shaped Coliseum Pool. Measuring 136 feet in diameter and ringed by the amphitheatre-like Coliseum building, this is the largest circular pool in the world and overlooks the rolling greens right to the ocean. Doubly dazzling thanks to the 1.1 million azure mosaic tiles, each painstakingly hand-laid by skilled workers, the pool provides the perfect escape from everyday life with lounge space and private cabanas for hire. Relax in the skin-kind saltwater of the pool and also enjoy the benefit of a separate children's pool for younger guests to enjoy.

The Spa at Pelican Hill

Covering 23,000 square feet of space and resplendent with spectacular Palladian architecture, this award-winning space centre is one of the resort's finest features. Light and airy inside, and crowned by a stunning 28-foot high rotunda, it's no wonder this facility was awarded the Forbes Five Star and AAA Five Diamond awards within the first year of opening. Divided into gendered spa zones, guests can experience blissful relaxation before the treatments even begin, passing through temple-like passages and serene lounge areas. Once in a treatment room, guests can look forward to exquisite massages, indulgent renewals and so much more. At Pelican Hill, the spa is an experience all by itself.