Hotel

Riviera Palm Springs

Riviera Palm Springs

Hayes & Jarvis Rating
TripAdvisor Review
2751 Reviews
Guide Price £799 per person
Based on 05 May 19 departure from London Heathrow flying with United Airlines, staying for 5 nights room only in a Superior Room (2 adults sharing) including car hire.
Our guide price gives you an idea of how much to budget for a stay at this hotel. The price will vary based on exchange rates, and your choice of room type, departure date, airline and cabin class, and any additional extras you’d like to add to your holiday.

Experience the glamour of Hollywood's favourite retreat

This iconic Art Deco hotel has maintained its position as Palm Springs’ most exclusive hotel, combining glamour and prestige to provide the perfect desert break. Special touches pay homage to the rich history of this renowned hotel including the orange lighting in the lobby which was chosen to honour the many times that Frank Sinatra visited - orange was his favourite colour. With a spa, super-stylish restaurant and beautiful boutique guest rooms, this Palm Springs hotel is the ideal option for your California sun escape.

  • Chic and stylish decor
  • 5 Mins From Downtown
  • Chill out at the two pools
  • Relax at the indulgent Azure Spa
  • Enjoy food and drink at Circa 59

Hotel Features

Hotel Category

Trusted

Main Facilities

  • Outdoor pool

Board Basis Options

  • Room Only

For Families

  • Kid's Club
Location Highlights

Riviera Palm Springs

2751 Reviews 66% of travellers recommended this hotel

Traveller ratings

  • Excellent 949
  • Very Good 701
  • Average 482
  • Poor 320
  • Terrible 299

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Oct 23, 2018

Would not return

Came here for a work event and I probably would not return. The pool is nice and the restaurant serves decent food but that’s the extent of it. The hotel is outdated. The carpet in the hallways is pulling up and bubbling in spots. We got to our room and I immediately heard a sound of running water. The toilet was broken and running continually. You could tell someone had “attempted” to fix it because the tank lid was not seated properly. There was no do not disturb sign in our room so I ended up making one out of a piece of paper. The maid came by and asked us if we wanted any cleaning done which we declined but never once did they replace my sad hand made sign with a normal hotel one. The bathroom was ditry. There were many black hairs stuck to the ceiling which was low hanging and easy to be cleaned. I don’t know about you but I don’t want to be showering with random hairs hanging from the ceiling. There was no room service menu in our room which was unfortunate because I would have gladly ordered something one evening. While I appreciate the retro vibe, this hotel clearly needs some upgrades.
Oct 19, 2018

Avoid this hotel.

Had the worst service experience ever. It started with telephone reservation when after asking them to book two identical rooms I received a confirmation for only one and had to call back to add another one. I wanted two king deluxe suites next to each other with connecting rooms and I was assured that it was noted and it will be done. On the day we arrived, at check in we found out that the hotel oversold the rooms and there was only on king deluxe suite available and they offered us another regular queen room on the other side of the hotel. We were frustrated that instead of offering us an upgrade for the same price they offered us a downgrade. After 45 minutes of discussion we ended up getting two regular queen rooms, because they were the only ones that were next to each other we agreed to downgrade. In the morning of heck out I received the bill which was even higher than my original bill for king deluxe. I went to the front desk to solve the problem and the assistant refused to do anything because I didn't have an email confirmation for the downgrade, so they had charged me with the initial fee for king deluxe. The matter was only solved after the manager was involved. The whole weekend that was supposed to be a relax ended up being a frustration. I wish this was the end. After our stay when me and my uncle checked our online banking we noticed that my account was charged for the rooms and my uncle who initially made the booking but did not pay himself for the room was charged 150 dollar and in addition my account still has 200 dollars pending and I am still waiting to see what those are. In one word the staff needs training, because the nice pool are and SPA does not make up for the service you get there. And honestly this is not smth you expect to get when you come to a Mariotte hotel. Regarding the room. It was clean, I guess OK, but very outdated and strangely no wardrobe or a drawer so we had our clothes laying around, messy. There was only 2 sets of towels for 3 people, the room was overlooking the parking. The only thing to like about this hotel is the pool area and the SPA, which is a separate entity and has nothing to do with the hotel.
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