Shangri-La Hotel, Dubai

Personalised service in the heart of the city

Shangri-La Hotel, Dubai is located in the heart of the city only 5 minutes from the World Trade Centre, Dubai Convention Centre and downtown Burj Khalifa. Enjoy time exploring the citys main attractions or unwind in the spa. Shangri-La Hotel, Dubai offers exceptional services including a variety of restaurants from Vietnamese to Seafood. Why not enjoy a more personalised service and upgrade to a Horizon Club Room and benefit from a range of club privileges.

Hayes & Jarvis Rating

Guide Price

 £1,259  per person
Hotel Category
Luxury
TripAdvisor Review
Tripadvisor rating 2186 Reviews
Aerial view of The Palm

Hotel highlights

  • Modern and luxurious hotel in the heart of Dubai
  • Signature Shangri-La experiences
  • Located on Sheikh Zayed Road
  • Perfect view of the Burj Khalifa

Hotel Features

General Information

  • Check-in Time:
    15:00
  • Check-out Time:
    11:00
  • 302 rooms
  • Transfer duration: 15 minutes from Dubai Airport

Main Facilities

  • Fitness facilities
  • Outdoor pool
  • Spa facilities
  • Wifi

Accommodation Type

  • H&J Recommended
  • Luxury Collection

Board Basis Options

  • Bed & Breakfast

Hotel Location

Location Highlights

Shangri-La Hotel, Dubai

  • 15 minutes from Dubai Airport
2186 Reviews 89% of travellers recommended this hotel

Traveller ratings

  • Excellent 1854
  • Very Good 244
  • Average 60
  • Poor 14
  • Terrible 14

What to Expect

  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Jan 21, 2020

Disappointing check-in and room initially

London, United Kingdom

2 Horizon Club rooms but really not good. Ours had a bath with an old shower curtain in it that didn't look great and size of room was tiny. Our kids' room was slightly better. Went back to the Horizon Club check-in (which the first time had taken far too long to check-in) and they moved us to a suite (upgraded us). Much much much nicer. Incredible views of the Burj. We'd requested the rooms months in advance - if they'd said what they were like then we'd have booked differently. Lovely pool but not so much child friendly crowd there. Breakfast was great downstairs with fab Shangri-La Service. Horizon Club food and drinks great - but a small club room - and service there also outstanding. I lost my phone on the way to the airport and came back to hotel to check and 10/10 for how helpful they were then (didn't find the phone in the end - it ended up being in the Emirates car which had gone, but ultimately got it found and sent back to the UK). Hotel ok. Location great for shopping. The run to the top up the stairs was quite an experience - managed it twice in 4 days!
Jan 19, 2020

Good hotel, location great could improve some aspects

Melbourne, Australia

This is a wonderful hotel in a great location. Have been visiting for a few years now. Always opt for the horizon level, the service is of a much higher standard here and check in / check out an absolute breeze. Staff are diverse from all parts of world which makes it pleasant. Rooms are well appointed, clean, and great amenities. Very thought out details. Love the rooms. Downside up here is that children/toddlers are allowed in the business lounge and horizon lounge area. Not ideal when the space is so small and screaming kids is the last thing you want to hear first thing in the morning while having breakfast. Unacceptable to have them roaming the business lounge where meetings take place and guests take time out to do some work there. This really needs to be addressed. Downstairs is a different story. Seems like it caters to chinese visitors. A total put off. Breakfast area used to be sensational, now the quality of food has rapidly declined and variety has vanished. Why o why would i want to eat chinese noodles in dubai? You dedicate a while chinese noodle bar! Bring out the best your country has to offer, thats why i am there! If i wanted a noodle bar i would have gone to shanghai! This act alone is disrespectful to other nationalities staying with you. There is some sort of nightclub used on a higher floor. Music is so loud you can hear it through the night whilst you sleep. Security block off one elevator to allow external guests to enter. This is not such a nice experience watching random men enter a place which is supposedly my safe haven. Your tall door man is the delight of your hotel. He is super friendly and helpful. Horizon level happy hour is pleasant with friendly staff. I dont know if i will be back - perhaps its time to try something new in dubai.
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Shangri-La Hotel, Dubai

Facilities

a screen shot of a living room

CHI, The Spa

Make sure you make the most of your relaxation time, with a trip to the famous CHI spa. A sauna and steam room is also on hand to help rejuvenate after a days sightseeing.

a large pool of water

Swimming Pool

Relax by the roof top swimming pool.

a group of people standing in a room

Fitness Centre

A fully equipped fitness centre is available.

Tennis and Squash Courts

Tennis courts and squash courts are available to use. Equipment hire maybe required.

Shangri-La Hotel, Dubai

Room Types

Premier Sea View

With views of the Arabian Gulf, these elegant and modernrooms have modern fixtures like complimentary Wi-Fi and a flat screen TV with international channels, plus a luxury bathroom with deep soak tub and walk-in rain shower.

  • Air Conditioning
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included

Premier Burj Khalifa View

Gaze at the ultra-modern Burj Khalifa from your room and enjoy spacious living;complete with a luxurious bathroom with deep soaking tub and walk-in rain shower, complimentary Wi-Fi, minibar (payable locally), and a flat screen TV with international and movie channels.

  • Air Conditioning
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included

Horizon Club Deluxe Room

Your stay in this room will start with a welcome from executive hotel staff moving to private check-in, and you'll be afforded the privilege of a special concierge service and access to the Horizon Club lounge. Here, you'll enjoy breakfast and an evening cocktails and canapés service, plus one suit pressing and shoe shine per day. The room itself is elegantly fitted, with a luxurious bathroom that dazzles with a deep soak bath tub and walk-in rain shower, plus complimentary Wi-Fi and a flat screen TV with international and movie channels.

  • Air Conditioning
  • Bath
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • MP3 dock
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
Shangri-La Hotel, Dubai

Food & Drink

Balcony Bar

Unwind at Balcony Bar with cocktails and fine wines.

Restaurant

Dunes Café

The new Dunes Café offers an all-day dining experience with live cooking stations. Watch the world class chefs prepare your food as part of the international buffet.An à la carte menu is also available to suit every mood and palate, from breakfast through to dinner.Breakfast: 06:00am-11:00amLunch: 12:00pm-15:00pmDinner:19:00pm-00:00am Dress code: Smart Casual

Hoi An

Hoi An offers modern Vietnamese cuisine with French influences, served in a vibrant and colourful, yet comfortable atmosphere. Dress code: Smart Casual

Shang Palace

Shangri-La’s signature restaurant Shang Palace showcases traditional Cantonese cuisine and provincial specialties in a modern Chinese setting.Lunch (Sunday-Friday): 12:30pm-15:00pmLunch (Saturday):11:00am-15:00pmDinner:19:00pm-00:00am Dress code: Smart Casual

Lobby Lounge

Lobby Lounge provides a diverse range of refreshments and light meals round the clock.Open 24-7

Terrace

ikandy ultralounge

ikandy ultralounge is the ultimate venue for cocktails, shisha and music from the resident DJ. Dress code: Smart Casual

Board Basis Options

Bed & Breakfast

Buffet breakfast is served atDunes Cafe.

Half Board

Buffet Dinner served atDunes Cafe.