Jumeirah Zabeel Saray

This must have been our 5th or 6th stay. We surprised the kids who cried tears of joy when we were greeted by the one and only Sunil on our arrival. Sunil always remembers us and makes you feel so welcome and at home. As always, the staff, food and amenities were wonderful and we had a great few days. Looking forward to our next visit when next in Dubai.

We choose to stay at the JZS to have a holiday before travelling Europe. We had bought our half board package from Luxury Escapes and were not disappointed. The hotel is an excellent base for doing nothing. Shuttle buses / taxis can take you into the city (30 minutes?) but we choose to relax by the pool & enjoy the facilities. If your priority is to see fountains, tall buildings, lights & shop then this hotel is probably not going to be in a good location for you (unless you are happy with travelling). What the JZS does do is make you feel so very special. The staff are highly trained, discreet & very good at their jobs. The decor is outstanding from the front lobby, to the restaurants (the breakfast room is incredible) & the bedrooms. Our room was of a good size with two very comfortable double beds; I would recommend upgrading to a room with at least one queen bed if possible (we ended up dividing & sleeping with one kid each). The food quality at breakfast was fresh & plentiful. The staff were very, very kind to our children in this very opulent space. As we spent so much time at the pool we mostly ate at the beach restaurant. This was a relaxed way to feed the kids. The Happy Hours & beer specials were good otherwise alcohol, in particular wine, was very expensive. The pool area is simple but perfect. The middle pool is deep but the side pools are nicely shaded and about 50 - 120 cm in depth. Life guards were vigilant. The kids club was lovely & the staff just so caring. Not overly organised but perfect for a couple of hours. The spa was AMAZING... even with no treatments booked you can easily spend half a day enjoying all that it has to offer. Highly recommended. We were so pleased we made the decision to stop-over & only wish we had done the same on the way home.

My first time in Dubai and I wasn't sure what to expect. I mean, we've all heard the horror stories haven't we? But what I found was a highly modern city wanting to be recognised in the dynamic 21st century. And the hotel we chose was the Jumeirah zabeel Sarah hotel ... And what a good choice it was. Although the hotel is definitely high volume, the staff are friendly and approachable with many of the facilities you would expect. The food was delicious. Expensive - Yes- but certainly worth it for the experience. You will not regret this choice. The only thing I found a bit weird was the virtual sterility of the sea water. Apparently this was because of the heat and it was HOT. Stepping into the sea was like stepping into a bath. Go to this hotel ... You will love it.