Jumeirah Zabeel Saray

This hotel is luxurious and we thoroughly enjoyed our few days spent there last week but be aware that this an expensive stay. If you book knowing it will be an expensive stay then you will not be disappointed. But even with our experience and frequent travel we were taken aback at some of the elevated charges and the hidden or not clearly explained charges. We arrived at 2am and hence had to book two rooms for a night we did not use much of but that aside our 4 night stay (2 rooms 5 adults) was in excess of AED 20,000 (AUD $7700) after we added drinks at dinner etc. Cost aside, we did enjoy our stay but not sure we will return. Some tips:- Be cautious to read the fine print on any "gift vouchers' you are given because the way the staff explain the usability and the reality is quite different; be aware that you will be slugged AED $30 for water at evening restaurant meals despite the fact that the same bottled water is free at breakfast after being poured into a self serve water dispenser, is free in the room and freely available in bottles at the pool. I strongly advise that you ensure you book the deal that includes breakfast plus either lunch or dinner ( called different things but basically get the meal package). The room service price lists is extreme and the meal and drinks costs in the restaurants are quite high. I do have to say the chefs were exceptional with catering for our son's serious peanut allergy and the food range and quality at each restaurant we dined in was of a very high standard. Finally the hotel is quite some distance from other locations you will want to explore and so we were spending AED 130 plus tip each way, each day using a very good driver.... you need to factor this into your daily costs. There are shuttles to various sites but they run on a strict schedule. Having said all this, the staff are exceptionally attentive and friendly; you feel comfortable and safe in the resort; the rooms are large and well appointed; the pool and pool staff are lovely, even distributing ice-blocks to cool you down in the 40 degree heat. The indoor pools/ spa areas are segregated male and female but are amongst the most luxurious we have seen. It is a luxurious location and resort and as such I guess you expect the luxurious price range to match. Go there with eyes open and you will not regret it - the pampering and sense of safety and luxury create a delightful experience.

Would never ever stay here the worst service ever experienced on two trips not one, we gave them a last chance this time and it was awful! I would never advise any family to stay in this badly managed hotel in

I visited Dubai multiple times and stayed in many different hotels and this was my worst experience because I found a roach in my bed . There was no business center available and the concierge service personnel was not helpful and borderline rude