Jumeirah Zabeel Saray

My wife went alone for 3 nights relaxing holiday stay , first they gave her very far and isolated room with very dim lights and balcony . She requested dinner from the restaurant which delivered cold and unfresh . Next day the room was smelling sooo bad from the air conditioning !! And they offered her air filter !!! Finally they changed the room when problem persisted , without any compensation !! I had to call them several times from my home country to encorrage them to solve the peoblem faster !

Jumeirah Zabeel Saray from the moment you cross the threshold to the moment you depart, the service is second to none that I have experienced. We enjoyed a half board package which included breakfast and dinner. Your choice of 7-8 restaurants in the hotel. We spent 3 nights stopover and purchased the package thru luxury escapes. We had the use of the day spa and the use of all the facilities including sauna, snow room, heated plunge pool and mineral salt pool. Complementary nibbles and herbal teas. Treatments are extra. Check in was seamless with cool towels and s cold drink offered at the desk. Bookings a must for dinner. Rooms were outstanding two double beds in a larger than normal room that overlooked the Arabian Gulf. Infinity outdoor pool was beautiful although the water was a little warm as was the gulf. Service buy all the staff was outstanding nothing was too much trouble. This hotel creates an image that you are the only guest in the hotel. We were there for 3 nights and never came across anyone in corridors when leaving or returning to our room. Beds were comfortable and pillows excellent. Bathroom was over the top opulence. Seperate shower toilet and bidet, with plunge marble bath. We had wonderful balcony that overlooked the palm the Arabian Gulf, Pool and gardens. Would I stay here again definitely. 40min from the airport on the palm our package also included a private transfer both ways, free entry to wadi water world use of shuttle service to the mall of the Emirates.