Jumeirah Beach Hotel

I have just spent 4 nights at JBH after a short stay at Emerald Palace Kempinski. The experience at JBH was by far superior to that of Emerald Palace. The refurbishment has achieved a very modern appearance with slick reception area where the staff are always more than helpful to assist you. JBH now has a separate concierge area where Mike and Ivonne were very helpful. We booked Ocean Club rooms which granted access to the Exective pool where Earl and his staff were very helpful and accommodating with water in cool boxes replenished on a regular basis. The Club rooms also facilitated afternoon tea and happy hour before dinner. The stay at JBH grants access to facilities to the adjoining Jumeriah sister hotels where buggy transport is provided to all guests. The buggy drivers are are always very pleasant and accommodating irrespective of the hot weather...special mention goes to Mefuse who is an extremely bubbly character. Out of the four choices for breakfast the Kitchen Connection breakfast at JBH was exceptional where in particular the staff were very helpful and welcoming in particular Kabir who went out of his way to make us traditional indian masala tea which was a great start to the day with the exceptional breakfast choices. There is currently construction work in process to create the Marsa al Arab project of which should not put you off as such work does not prevent use of any facilities, we stayed on the 20th floor and did not have any noise disturbance. A special mention to the duty manager Mr Julian Pedro who assisted with resolving a small issue which was dealt with in an a very professional manner . Mr Pedro then followed up with contacting us after the event to ensure our stay did not encounter any further issues. Despite his busy schedule Mr Pedro went all out and even made a point of meeting with us on our departure to thank us for our stay at JBH and to wish us a safe journey home. A gesture very much appreciated and valued and a great way to end our exceptional stay at JBH.

Will not return to its best until all of the outstanding works have been completed. Room and amenities therein very good. in our opinion the Kitchen connections is now no more than an up market cafe and not up to the standard of a 5 star hotel.Please bear in mind that we have been coming to the Jumeirah Beach for the past 16 years.