Hotel

The Surrey

The Surrey

Hayes & Jarvis Rating
TripAdvisor Review
2074 Reviews

Top-rated Relais and Chateaux hotel near Central Park

One of New York’s top-rated hotels, The Surrey offers understated luxury in a prime upper East Side location just a block from Central park. This prestigious hotel started out in 1926 as a residence hotel and was home to many famous names including JFK and Bette Davis before enjoying a trend-setting renovation in recent years under the sympathetic guidance of trend-setting designer Lauren Rottet. Experience the serene joys of the private rooftop garden, stay fit with the fitness centre and Bobbin Bike hire scheme or indulge at the spa before finishing your day with a meal at the unmissable Cafe Boulud. This is New York done right.

  • Prime location one block from Central Park
  • Relax in the spa
  • Experience life at the top with a private rooftop garden
  • Dine in style at Cafe Boulud
  • Artistic and refined interior design
  • Historic and iconic hotel dating from 1926

Hotel Features

Hotel Category

Luxury
  • Check-in Time:
    02:00
  • Check-out Time:
    11:00
  • 190 rooms
  • Minimum age: 18

Board Basis Options

  • Room Only
Location Highlights

The Surrey

2074 Reviews 92% of travellers recommended this hotel

Traveller ratings

  • Excellent 1502
  • Very Good 325
  • Average 140
  • Poor 65
  • Terrible 43

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Dec 13, 2018

Fantastic!

Madrid, Spain

We enjoyed every minute in this amazing hotel! The warm attention we received each single day made us feel welcommed. And being able to bring our dog to stay with is is priceless! We will make this hotel our home in New York.
Dec 11, 2018

a disappointing Relais & Chateau stay, but good location

WashingtonDC

My partner and I stayed at the Surrey hotel, and while our room was very nice, service certainly left something to be desired. The location on the Upper East Side is convenient to the shops on Madison Avenue as well as the Met Museum, but you’ll have to take a car or the M1/3/4 bus to get anywhere downtown. They do have the hotel car, but it is effectively useless because it’s first come first serve and it was never there during our stay and only goes 10 blocks anyway. The room itself was gorgeous, but for the price that they are charging, that should just be a given. They have these shelves throughout the closet and bar area they are completely not used, which was quite curious. There was a nice sitting area near the window, but the window looked directly onto the gym of the building across the street from it, so there was not much sense of privacy. This hotel markets itself as New York City is only Relais & Chateau, of which I am a loyalty member, and I expected them to live up to that standard. Unfortunately, throughout our stay, that was just not the case. The welcome was just perfunctory, and you don’t welcome someone to this type of hotel by the first thing out of your mouth is "Can I see an ID and credit card!" If I wanted that kind of service, I would stay at a Holiday Inn Express and pay a fifth of the price. Our room was not ready even though we were past the check in time, so they invited us to the bar and offered us drinks until our room was ready. While that’s the kind of haphazard welcome I happily accept, we were there for an hour on the hotels dime. It was a nice gesture, but I’m sure that can get expensive if it happens to enough couples. I would say the only consistently positive and helpful staffer we experienced was Rocky, the doorman. He showed us our room and explained the hotel for us. It will be a separate review, but the breakfast at Café Boulud was absolutely terrible. Breakfast was included with our room, but I 100% do not recommend that for others, because the service is extremely slow and they forget half your order. Other tables experienced the same issues and were more aggressive about canceling tables and reservations and food. Overall, I think that the Surrey hotel is a beautiful property, and a huge hotel to be in the Relais & Chateau family. But service was a disappointment. A solid 3 stars considering how many options there are in NYC.
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