Hotel

Sugar Beach, A Viceroy Resort

Sugar Beach, A Viceroy Resort

Hayes & Jarvis Rating
Information about hotel ratings
Average: 5 (1 vote)
TripAdvisor Review
1738 Reviews

A world-class resort amid unsurpassed natural beauty

Nestled in the beautiful valley of the Pitons, The Sugar Beach, A Viceroy Resort is home to unparalleled views of this UNESCO World Heritage Site as well as the shimmering Caribbean Sea. Enjoy privacy and exclusivity in any one of the hotel’s rooms, villas and bungalows with private terraces and plunge pools throughout. For that added special something, each booking comes with a personalised butler service and you can choose to dine either in the privacy of your terrace or down at the beach, otherwise, try one of the appealing restaurants and bars, a mix of 18th-century colonial style dining rooms and chic contemporary venues. In terms of activities, you’ll be bowled over for choice, with a certified PADI centre onsite with qualified diving instruction on the famous St Lucia coast, or luxurious treatments in the unique Rainforest Spa. 

  • Personalised butler service
  • World-class Rainforest Spa
  • Spectacular views of the Pitons
  • Full PADI dive facility

Hotel Features

Hotel Category

Indulgent

Recommended For

Family Friendly

Location Type

Beach

Main Facilities

  • Diving
  • Fitness facilities
  • Outdoor pool
  • Spa facilities
  • Watersports
  • Wifi

Accommodation Type

  • H&J Recommended
  • Luxury Collection

Board Basis Options

  • All Inclusive
  • Half Board
  • Bed & Breakfast

For Families

  • Babysitting
  • Kid's Club
  • Teen's Club
Location Highlights

Sugar Beach, A Viceroy Resort

  • Beach
  • Approx. 45 minutes from Hewanorra International Airport
1738 Reviews 92% of travellers recommended this hotel

Traveller ratings

  • Excellent 1307
  • Very Good 266
  • Average 98
  • Poor 40
  • Terrible 27

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Feb 17, 2019

A beautiful picturesque place to visit.

Parkland, Florida

Good food (a bit pricey) Very nice, helpful people Pristine facilities Spectacular view Beautiful villa Great service Relaxing setting Romantic getaway Family friendly Privacy for adults on adult beach when desired
Feb 17, 2019

Beautiful location, hotel doesn't quite match up to the grandeur of the setting

New York City, New York

We had a great stay at Sugar Beach but the hotel does not excel at the little things. It goes without saying that the setting is picture perfect - great beach, watersports, convenient snorkeling, etc. The rooms are lovely though if you get stuck in the hinterlands like we did, it will impact your stay. The food is decent to good with prices that don't quite match the quality but that is to be expected in the Caribbean. Just do NOT order the $34 CUP of fried rice at the Cane Bar. That was one of the most laughably overpriced things we've ordered anywhere in a long time. It was about $3 worth of food. The $29 bland, mostly devoid of cheese quesadilla at the smaller beach was a close second. Otherwise, the food was fine and breakfast was excellent. Where the hotel seems to struggle is around attention to detail. This is one of the first resorts we've visited in ages where we did not receive an email, call or questionnaire from the Concierge in advance of our stay confirming airport transfers, asking us about particular requests, excursions, spa reservations, etc. This is also the first high end Caribbean resort we've visited in years where the hotel does not provide a dedicated room or area for guests to change upon arriving at the hotel if the room is not ready. It's totally fine for the room to not be ready but most guests are arriving from hours-long journeys. We were wearing our cold weather clothing and were literally told to go eat at the Bayside restaurant and they would come find us when the room was available. What if we didn't want to eat? What if we just wanted to hang out by the beach? What if we didn't want to wear sweaters and jeans and jackets? We were left in the hotel lobby to literally rifle through open suitcases and underwear and whatever to find clothes to change into. Apparently this is standard operating procedure because when I expressed displeasure with the total lack of privacy while I looked for a bathing suit at the bottom of my daughter's bag, the staff looked at me like I had 3 heads. I've never visited a similar category resort where water was not made available on the beach .We're used to sitting down to bucket of ice and bottled water. This is particularly glaring at Sugar Beach if your room is in the 800s and going back to your villa for a beverage is a 30 minute excursion. It seems a lot of people brought water down with them. We figured that out on Day 3. The location of your room or villa will make or break your vacation. We had a room at the highest point of the resort. No, it doesn't afford you a better view. It results in an ice cold, unusable plunge pool filled with leaves and the need to sit in an enclosed van 10x day to get anywhere. The van thing was very disruptive at first and really broke the mood of feeling like you were at a beach resort. I also think the resort should think more carefully about whether families traveling with children should be that far up. However, the drivers were the best staff on property and they made the "inconvenience" as pleasant as possible. Lots of other examples of the lack of polish like printing a multi-page hotel bill with charges that knowingly don't line up. When questioning the clear misalignment the staff tells you, in a very surly manner, that that's just the way the system works. Huh? If the system doesn't work properly why don't you work on fixing it? We really did have a great time - weather was fantastic, we kayaked, snorkeled, swam,visited the mud baths, waterfalls, etc. and had a lovely stay. We do feel that we drew the short end of the stick as far as villa location and do think the hotel should work on rounding out the rough edges. It's a lovely spot and you will surely enjoy your stay - there's just a little something missing.
View all
Sugar Beach, A Viceroy Resort

Special Offers

Free nights

Stay for 5 Pay for 4

Stay for 5 nights and pay for 4, stay for 10 nights and pay for 8 or stay for 15 nights and only pay for 12 for stays between January and April 2019.

Plus: Up to US$200 Daily Resort credit per room

  • Board supplements have to be paid in full on the nights that are free.
  • Black out dates may apply

Travelling
Wednesday, January 2, 2019 to Wednesday, December 25, 2019
Offer ends in 9 days

Board basis upgrade

Save 30% when upgrading to all inclusive

Receive a 30% saving on the all inclusive upgrade if you book a Superior Luxury Sugar Mill room or higher and travel between the 1st July to 31st October 2019.

Blackout dates: 4th - 6th July 2019. Stays of four nights or more

Travelling
Monday, July 1, 2019 to Thursday, October 31, 2019
Offer ends in 10 days
Prev
Next

Try these inspiring itineraries

11 days

New York and St Lucia Multi Centre

 

New York is an iconic city break destination, but did you know the island of Saint Lucia is only a four and a half hour flight from here? Meaning combining the two destinations is not only simple but also cost...

City holidays

New York and St Lucia Multi Centre
15 days

Antigua, St Lucia and Barbados Multi Centre

Guide Price £7,899 pp  

Having trouble deciding which island to visit? The beauty of the Caribbean is that you don't have to. Ease yourself into the Caribbean swing and start with Antigua, renowned for its flawless beaches and laid back life style. Unwind with...

Honeymoons

Antigua, St Lucia and Barbados Multi Centre
10 days

St Lucia and Grenada Multi Centre

Guide Price £3,599 pp  

On this once in a lifetime trip explore the beautiful St Lucia with its towering Pitons and lush green rainforests followed by a relaxing stay on one of Grenada's beautiful beaches. St Lucia has so much to offer, trek up...

Adventure holidays

St Lucia and Grenada Multi Centre
7 days Captain's cocktail on flybridge

Luxury St Lucia Catamaran Cruise

 

St Lucia has one of the most impressive landscapes in the Caribbean. From smoking volcanoes to protected bays, the island is blanketed in lush emerald rainforest, alive with hummingbirds and tree frogs. This tropical playground is a true gem, surrounded...

Sailing holidays

Luxury St Lucia Catamaran Cruise

Sign up to our newsletter

Receive the latest travel inspiration and destination news.

Email sign-up

How we tailor make your holiday

1. Browse

Look through our website for inspiration, then call our Destination Specialists

2. Create

We'll listen to your wish-list and use our knowledge to design a unique itinerary

3. Customise

We'll keep on refining until we've created your perfect personalised holiday

Talk to our experts

01293 762404

The Hayes & Jarvis Way

We’ve been tailor making holidays for 65 years. With over 60 destinations 
to choose from, talk to us and we’ll listen to your travel ideas to create 
unforgettable holiday experiences.

Award Winning

Recognition & Awards

Exceptional Service

View Feefo

In the Know

Email sign-up

Fully Protected

Travel with Confidence
Email sign-up
Back to top