• a kitchen with a large window

Shangri-La Singapore

A luxurious oasis in the heart of Singapore

Offering an exclusive and refined oasis in the heart of the city, this flagship property of the Shangri-La group really sets the bar high when it comes to luxury accommodation and exemplary service. There are no less than three wings of accommodation to choose from, our personal favourite being the Garden Wing with its spacious rooms and tropical feel - this is also where you will find one of the largest pools in Singapore. The Tower Wing has recently been renovated and offers contemporary rooms including family-friendly rooms and suites. Other facilities include a spa, health club and Nami Japanese Restaurant which is located on the 24th floor and boasts stunning city views. 

Hayes & Jarvis Rating

Guide Price

 £1,269  per person
Hotel Category
Indulgent
Location Type
City centre
TripAdvisor Review
Tripadvisor rating 6378 Reviews
Marina Bay View Singapore

Hotel highlights

  • The Flagship property of Shangri-La
  • One of the largest pools in the city
  • Walking distance to Orchard Road
  • Exclusive Valley wing with private lobby

Hotel Features

General Information

  • Check-in Time:
    14:00
  • Check-out Time:
    12:00
  • 792 rooms
  • Floors have lift access

Main Facilities

  • Fitness facilities
  • Outdoor pool
  • Wifi

Accommodation Type

  • Luxury Collection

Board Basis Options

  • Half Board
  • Bed & Breakfast
  • Room Only

For Families

  • Babysitting
  • Interconnecting Rooms
  • Kid's Pool

Hotel Location

Location Highlights

Shangri-La Singapore

  • City centre
  • approx. 30 minutes from Singapore Airport.
  • A short walk from the main shopping, entertainment and dining districts
6378 Reviews 91% of travellers recommended this hotel

Traveller ratings

  • Excellent 5022
  • Very Good 1133
  • Average 317
  • Poor 123
  • Terrible 85

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Mar 30, 2020

Lost it’s magic

Singapore, Singapore

Was really looking forward to coming back to our favorite staycay in town when we checked in for a 4 night stay at the Valley Wing (to support local tourism since our flights all got grounded), but sad to say, it was off to a depressing start in here. I’m in on night 4 and will be checking out tomorrow, and still nothing has changed my mind about ever coming back again. Says a lot since this is our third or fourth stay with Valley Wing, and we used to love coming back to the welcoming environment and great team. Our check-in was quite literally two parallel conversations going on. There was no effort to understand my question, nor was there an urgency to offer a solution. Neither was any apologies offered for my having gotten 2 conflicting pieces of information from the reservations team. I called in to reservations prior to booking my stay, and they told me there will be a complimentary early check-in at 12pm, and a late check-out at 3pm. However, after my booking was confirmed, I received another email saying that I will get a late check-out at 2pm instead. Unsure which one to follow, I wanted to clarify this situation with your front desk while checking in, and instead of first apologizing for the confusion while going to check on this, the response he gave us was “Well the usual check out time is 12pm. If you want a late check out we will have to see.” Just... wow. You see, I didn’t ask for the late check-out. It was part of the package I booked. All I wanted to do was clarify since your reservations team offered different information. And perhaps I would have put up with this response if I were to check myself into a 3 star business hotel, but never have I expected this to be my welcome at VW. And as a GC member, of course I’d try asking for a room upgrade. He said he will check with his superiors and get back to us, but it’s been 4 days and I haven’t even heard a “Sorry Mdm, I did try asking for you but it wasn’t possible.” We were just trying our luck, it would definitely have been fine to tell us it didn’t work, but not that ok to tell guests you’d get back to them and then, nothing. Maybe the covid situation has gotten the staff uneasy about their state of employment or simply home sick (just a guess), but it feels like the “hospitality switch” has been turned off for most of them, apart from Shamela from the lobby lounge who was the only one always wearing a smile and eager to come serve us when she spots us. The other staff wanders off into the distance pretending not to see us, or is only willing to serve the older guests instead of the only two younger looking guests. It’s the first time in VW that we have gotten such an unwelcoming feeling, to the extent where we were completely ignored when we smiled and politely nodded to a staff in passing. Haven’t quite gotten over the shock of the state of service. Those of you reading this and deciding between hotels, if you’re below 45 or look young, you might not like the feeling of being constantly overlooked here. Afternoon tea and canapé sets are a mere shadow of its former glory, and special requests during breakfast were waved off with a “That’s not on the menu, and we can’t entertain the request due to the low occupancy rate”. I’ve been served the exact same set of afternoon tea and canapés for the last 4 days, and although I do understand the challenges the business is facing and the need to cut cost, but my room rates are honestly not that much different to when there wasn’t a Coronavirus. Special thanks to Shamela who suggested the chefs make us a different sandwich during afternoon tea, and your kind attention to detail. You’ve been the highlight of our otherwise gloomy stay. The only other friendly face we were hoping to see was stuck in Malaysia unable to come back to work (I think his name is Rajah?) but you’ve been wonderful. Thanks Shamela. Food served at The Line is mediocre and disappointing as usual, but it’s been this way for years so no surprise there. Although, they do need to put a bit more effort into social distancing because there are still tables sitting side by side. When we asked for a quieter table with lesser patrons around us, I could feel the staff’s frustration. I do see that the restaurant looks under-staffed and they are probably annoyed with putting up with any extra requests at this point. Room service was almost borderline disgusting. I was initially going to skip the buffets due to my uneasiness having food laid out in the open amidst this Covid19, but the room service food was so bad I couldn’t bring myself to order more. See photo for their rendition on Pho. It comes with questionable vegetables, very dry chicken, no mint leaves, and nothing Pho-like. House-keeping was quite a mess. I’d have to call back after they “tidy up” because the coffee weren’t replenished, the soaps weren’t replenished, and my 2 day old wine glass is sitting on the table unkept. They’d throw out my in-room slippers and not leave new ones, Will I return for a fifth time? I highly doubt it. The Valley Wing has most definitely lost it’s magic.
Mar 30, 2020

Fantastic dinning experience

Everything is just perfect enough. Especially thanks for Chef Daniele,Derrick ,Calvin, John and Mr.Andreano. Strongly recommend to enjoy the local Italian cuisine. A perfect option for any occasions like gathering .
View all
Shangri-La Singapore

Facilities

Swimming Pool

Outdoor swimming pool with Jacuzzi®

The outdoor pool offers a Jacuzzi®, a children's play pool and fountains.

a room filled with furniture and a large window

CHI, The Spa

Luxurious yet down to earth, CHI, The Spa provides you with a place for personal peace and well-being Restrictions: Advance booking is recommended.

Health Club

The Health Club at Shangri-La Hotel, Singapore offers a wide range of fully equipped fitness facilities and state-of-the-art gymnasium with steam, jacuzzi and relaxation areas.Opening TimesHealth Club Gymnasium - Open 24 hoursHealth Club Steam, Sauna and Indoor Jacuzzi - 5am - 12 midnight

Tennis courts

The hotel offers four flood-lit tennis courts, one with artificial grass and three with multi-weather surfacing.

Shangri-La Singapore

Room Types

a living room filled with furniture and a large window

Deluxe Family Room

Max 3 adults or 2 adults and 1 child

Deluxe Family Rooms are ideal for families travelling with young children. Rooms have additional storage space and the window alcove converts from a kid's play area to a kids' bed.  

In addition, a complimentary 24 hour shared pantry on the Family floor is available for guest use. Providing a washing machine, dryer, iron, induction heater, microwave and hot/cold filtered water dispenser. 

Size: 38sqm

  • Air Conditioning
  • Fridge
  • In Room WiFi
  • Minibar
  • TV
Deluxe Valley Wing room

Deluxe Valley Wing

Double/Twin: max 3 adults or 2 adults and 1 child

Deluxe Valley Wing Rooms have a separate hotel entrance and lobby. The rooms are larger and more luxurious.

From arrival to departure, guests in the Valley Wing enjoy an unparalleled level of luxurious amenities and personalised services: 
- Personalised check-in and check-out at the exclusive Valley Wing Lobby
- Complimentary breakfast in the Summit Room
- Complimentary free flow of champagne and cocktails from 11am to 10.30pm
- Complimentary non-alcoholic beverages from the minibar
- Complimentary English high-tea from 2pm to 5pm
- Complimentary evening canapes from 5pm to 7pm
- LCD television in the bathroom
- Choice of mood lighting in the bathroom
- Pillow menu

Size: 57sqm

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • In Room WiFi
  • Internet
  • Minibar
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included

Horizon Club Deluxe Room.

Double/Twin: max 2 adults

Horizon Club Deluxe rooms are enhanced by a windowed alcove, showcasing views of the city or swimming pool, with access to the exclusive Horizon Club Lounge.

Horizon Club Privileges
All Horizon Club guests will enjoy the convenient use of the private Horizon Club Lounge located on level 24 with the following complimentary benefits:
-Lounge access is available 24 hours daily. Key card access after midnight for self-service non-alcoholic drink and snacks.
- Expert concierge services available from 6am to midnight
- Open kitchen concept featuring healthy, organic and sustainable products available all day.
- 1 suit pressing and shoe shine service
-Buffet breakfast with live cooking stations
-Afternoon tea buffet from 2 pm - 4 pm
- Priority check-in and check-out at the Club Lounge Level 24
- Wine, beer and house pours with a selection of healthy canapes from 6pm-8pm
-Wi-fi access
-Tea coffee or hot beverage of your choice delivered to your room with your wake-up call.

 

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • In Room WiFi
  • Internet
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
a living room filled with furniture and a large window

Deluxe Garden Wing Pool View

Double/Twin: max 3 adults or 2 adults and 1 child

Deluxe Garden Wing Pool View Rooms have private balconies with views of the hotels swimming pool.

Size: 50sqm

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • In Room WiFi
  • Internet
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included

Deluxe Garden Wing

Double/Twin: max 3 adults or 2 adults and 1 child

Deluxe Garden Wing Rooms are larger with outdoor balconies, city views and complimentary WiFi and broadband Internet access.

Size: 50sqm

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • In Room WiFi
  • Internet
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included

Deluxe Tower Wing

Double/Twin: max 2 adults

Deluxe Tower Wing Rooms feature a contemporary style with spacious interior, an enclosed balcony with city views and complimentary WiFi and broadband Internet access.

Size: 38sqm

  • Air Conditioning
  • Balcony or Terrace
  • Bath
  • In Room WiFi
  • Internet
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
Shangri-La Singapore

Food & Drink

a room filled with furniture and a large window

NAMI

NAMI features the Japanese fine dining with a view.

The Line

The Line offers and extensive array of International cuisine in a buffet setting, an a la carte option is also available. The Line remains as one of Singapore's favourite destinations for buffet lunch and dinner.

a dining room table

Shang Palace

Shang Palace serves traditional Cantonese cuisine.

Waterfall Ristorante Italiano

Waterfall Ristorante Italiano offers authentic and unique Italian cuisine which combines fresh seafood and handmade pastas.

The Lobby Lounge

The Lobby Lounge is located in the Tower Wing and offers three-tiered local afternoon tea and an a la carte selection of signature heritage dishes. Live music is played daily from 7.30pm until close (except for Sundays).

The Rose Veranda

The Rose Veranda serves a high-tea buffet.

Summit Room

Exclusive to Valley Wing Room guests

a room filled with furniture and a table

Shophouse by Shangri-La

Shophouse by Shangri-La offers freshly baked breads, pastries, sandwiches and cakes for a quick takeaway or a casual coffee.

Origin Grill & Bar

Origin Grill & Bar is inspired by the origin of flavours, travel adventure and Singapore's history.

Horizon Club

Horizon Club Lounge

Exclusive to Horizon Club Room guests

Board Basis Options

Room Only
Bed & Breakfast
Half Board
Shangri-La Singapore

Family Friendly Facilities

Children's Swimming Pool

Buds by Shangri-La

Buds is located on Level 1 of the Tower Wing and is Shangri-La Singapore's new interactive Kids Club. There is Explorer Zone for children aged four and above which has five themed play areas; Waterfall, Underwater, Space, Fire Mountain and Mesh Cave. There is also a Toddler Zone for children under four years.

Shangri-La Singapore

Special Offers

Tower Wing Reception

Minor offer catch all

Honeymoon Offer

Honeymooners will receive a fruit bowl, chocolates and one bottle of house wine in room upon arrival.

Travelling
Wednesday, November 27, 2019 to Wednesday, March 31, 2021
a view of a living room filled with furniture and a large window

Early booking discount

Receive 20% Discount

Book 90 days in advance and receive 20% discount off your stay.

Travelling
Wednesday, April 1, 2020 to Wednesday, March 31, 2021
Horizon Club

Minor offer catch all

Long Stay Offer

Stay for 5 nights or more and receive special VIP amenities on arrival, welcome tea and fruit bowl, S$150 hotel credit per room per stay at all food and beverage outlets.

Travelling
Wednesday, April 1, 2020 to Wednesday, March 31, 2021

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