Shangri-La's Mactan Resort & Spa

A group of 4 of us stayed for 4 nights at the Hotel. The room we stayed in was nice but the services not so nice. The housekeeping boy got a little upset when we asked him to come back later to clean our room later because we were in the middle of getting ready. The salon did not have enough people working so they were not able to provide services....they only had one person doing nails after 6:00pm. The spa lady taking appointments was not so friendly when explaining the different massages....she wanted me to read the menu but I had a few questions. The Masage prices were also way too expensive. The private beach is beautiful but the servers working the outside restaurant took forever to take our orders. A couple of them were standing around talking and not paying attention. I approached a girl and asked to order and she said she will come to our area but never came. I even hung the menu on the umbrella, which is a flag to let them know we were ready to order but it was disregarded. I expected the services to be much better for a 5 star resort.....considering the amount we paid to stay in the hotel. The hotel also charges extra for hotel transportation. The one thing consistent was the brunch....great assortment of food. Sadly we had better services staying at a 3-star hotel in Moalboat.

Ramsie was a good server, he provider us with our orders asap, drinks were served as requested. Shangrila Mactan served a great dinner, the beef was tender with all the trimmings and dessert was not to be missed!

RACIAL DISCRIMINATION? JACK is the name. He worked in the Spa/ Gym, on sat, march 16,2019 at 630pm When my family and i went to the spa. We didnt know that below 16 yo cannot use the hot tub jaccuzi. We felt strongly disciminated. No greeting of good evening. No apologies. They Just wanted my family to get out of there. My family and i love shangrila so much. I think people like him should not be employed in this prestigious hotel. The reason why out of the many others we choose Shangrila is because the staff DO NOT discriminate! I strongly feel that Jack isnt part of the hotel team. Just saying...