Al Bustan Palace, A Ritz-Carlton Hotel

One of Oman's leading hotels

Along its own stretch of sand, this multi award-winning hotel has a reputation for excellence and striking location, between mountains and the Gulf of Oman. With its unique circular design, its grand lobby leads to contemporary dining spaces, sleek terraces and world-class facilities including a tennis centre. Muscat's commercial heart and a modern marina are nearby. 

Hayes & Jarvis Rating

Guide Price

 £1,029  per person
Hotel Category
Luxury
TripAdvisor Review
Tripadvisor rating 2430 Reviews
Sultan Qaboos Grand Mosque

Hotel highlights

  • Luxurious Arabian character throughout
  • The longest private beach in Oman
  • Water sports including snorkelling and kayaking
  • Swim-up rooms available on the lagoon pools

Hotel Features

General Information

  • Check-in Time:
    15:00
  • Check-out Time:
    11:00
  • 250 rooms
  • Transfer duration: approx. 40 minutes from airport
  • Floors have lift access

Main Facilities

  • Outdoor pool
  • Watersports
  • Wifi

Accommodation Type

  • H&J Recommended
  • Luxury Collection

Board Basis Options

  • Half Board
  • Bed & Breakfast

For Families

  • Kid's Club
  • Kid's Pool

Hotel Location

Location Highlights

Al Bustan Palace, A Ritz-Carlton Hotel

  • approx. 40 minutes from airport
2430 Reviews 90% of travellers recommended this hotel

Traveller ratings

  • Excellent 1705
  • Very Good 486
  • Average 157
  • Poor 52
  • Terrible 30

What to Expect

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness

Reviews

Nov 20, 2019

Excellent!

London, United Kingdom

This hotel made a great impression from the start. I received an email a few days before arrival informing me that I had been upgraded by one category (due to Marriott status). Upon check-in were offered coffee, dates, plus cookies and even a toy for my toddler. Waiting for us in the room was a whole array of sweet treats (including nicely packaged boxes of dates and chocolates). HOTEL: the hotel is an old building. A lot of the common areas (corridors, etc) looked quite dated, and the hotel exterior looked like it was a few decades old. That said, the stuff that mattered (lobby, rooms, pool area, restaurants...) had all been redone to a very high standard, so the age of the overall building wasn’t really an issue for us. EXEC SUITE SEA VIEW: this was a nicely appointed suite (all rooms have been refurbed in recent years). While advertised as 80 square metres, it didn’t feel overly spacious due to being designed as several distinct sections, such as a 2 part bathroom and 2 separate walk in closets. I would have rather had an extra 0.5 bathroom than a second walk-in closet! We also had a large balcony that offered great ocean views from our 7th floor location. BEACH: access to the beach was roped off in the area directly in front of the hotel (due to being too rocky apparently), but the beach to the left of the hotel was accessible. While we did enjoy the ocean views from pool area and other vantage points across the resort, from close-up the beach didn’t look as appealing. Most guests hung about in the pool area (including ourselves), while not many seemed to be on the beach. (I know there was a bad storm a couple of weeks before our stay, not sure if this played a part). POOL AREA: to me, this was the highlight of the hotel. The design of the whole area was incredible. Perfectly manicured lawns, with symmetrical lines of palm trees, all centred around the main infinity pool. There were lots of sun loungers around, but they were well spaced out and there were always plenty of free loungers to choose from. There were also some roped off cabanas reserved for guests staying in higher level suites. We lucked out one day and were given a cabana for no apparent reason, but no such luck ensued on subsequent days! The main pool was slightly heated. There were an additional two large pools connected to each side of the hotel respectively (with some rooms having direct pool access), but I didn’t see anyone using either of these pools. Rounding it all off was very good poolside service. I’ve stayed in many resorts that seem to overlook this aspect, but here there were enough people around to take drinks orders, etc. SPA: the Six Senses spa is independently operated, and is a ~10 min walk from the hotel, through the pool area. My wife had a facial and I had a massage. Both treatments were decent, although we’ve had better. There are also a steam/sauna facilities but we didn’t have time to check these out. KIDS: there was a completely separated area to the far left of the property with a splash pad, large kids pool including a pirate ship with 3 water slides, a tiny non-water baby playground (with some mini slides), another playground for older kids, and a zip line. The kids club was also located in this area. It was an impressive collection of stuff, but even though we were travelling with a toddler we didn’t spend too much time here as it felt a bit too segregated from the rest of the facilities. We ended up using the main pool a lot more (there were never more than a handful of people in there). MEALS: breakfast was entirely in buffet format, served at Al Khiran. It scored highly in both quantity on offer and quality of the food. We also enjoyed sitting outside and enjoying views of the main pool with the ocean behind it. We had lunches poolside and most items were very good (king prawns especially), although the panini was disappointing. Also disappointing was the dinner buffet at Al Khiran. We visited on a seafood themed night, but most of the food was pretty average (apart from desserts), and drinks service was also too slow. In contrast, we had an excellent meal at China Mood with highly attentive service. This was probably one of the best meals of our trip. SERVICE: this was another highlight. Most staff we encountered were exceptionally friendly, many going out of their way to make conversation and check that we were well taken care of. They seemed to really take pride in their work and this was a pleasure to observe. PRICES (in OMR, excluding 17% tax/service which is added to everything): Burger for lunch = 9 Dinner buffet = 21 Main courses at China Mood = 15 and upwards Cocktails = 7-9 Glass of wine (125-150ml) = 7 and upwards Massage 60 min = 48 (inc. taxes) CONCLUSION: this was a very enjoyable stay. We only stayed for 3 nights (this being the last leg of a 9 night trip), but wished we had a few more days at this resort. The excellent staff really added to the experience. Most of the food was very good, but as mentioned there is some scope for improvement here. I look forward to returning one day!
Nov 18, 2019

Beautiful and luxurious hotel; it’s really a palace and you will feel like royalty!

Breda, The Netherlands

We spent three nights here to start our trip to Oman. The hotel looks beautiful and majestic. The hotel lounge or atrium lounge is the most beautiful and overwhelming space you’ll have ever seen. The smell of frankincense is all around you. We were a little bit early and the gentleman at the reception offered us lunch to wait until the room was ready. He said he had a late checkout. This was very friendly and attentive. After we returned and well after checking in time, the room was still not ready. We had to wait in the lobby until the room was ready. This was not what I expect. I don’t mind other people having a late checkout, but it cannot influence my checking in?! The room was very nice and accommodating. We had a lagoon access room, so you can enter the swimming pool from your room. The rest of the hotel is beautiful as well. The shops are nice. The restaurants are beautiful. Breakfast is great and the staff were very friendly. And the grounds round the palace are great and very well looked after. There are plenty of sun beds and the staff were happy to get you a towel and a small cooling box with water. Unfortunately they were doing some major reconstruction on the hotel grounds. One and a half day of the three days this was quite bad. They were demolishing a building that had been damaged during a storm. The noise was very loud and irritating. This was not communicated when I booked this trip. When we arrived there was a letter in the room explaining the reconstruction and the nuisance. I don’t understand why the hotel does not compensate for this reconstruction. I booked the trip and the hotel for a relaxing holiday and I paid the full price. When I arrive I don’t get the 100 % experience, because I’m trying to relax when there is a terrible noise all over the hotel grounds. So I am not totally happy with my stay and therefore I give 4 instead of 5 stars. I was thinking of three stars because of my disappointment, but the rest of the hotel is great and luxurious. Furthermore the stay was great.
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Al Bustan Palace, A Ritz-Carlton Hotel

Facilities

a pool next to a body of water surrounded by palm trees

Swimming Pools

Scattered through the resort, the four lagoon pools offer cool refreshment from the sun, while the 50-metre infinity pool is an attractive place to swim lengths.

Private Beach

One-kilometre of sand makes the resort's private beach one of the longest in Oman.

Fitness Centre

Weight equipment, cardio machines and an aerobics area make up the resort's modern fitness centre. Activities like yoga, zumba, and tai chi are also offered.

Daily Activities

A weekly schedule of activities takes place at the resort, including aqua aerobic classes, kayaking safaris, jogging clubs, volleyball, and power yoga. Restrictions: Certain activities may be payable locally.

Tennis

Tennis facilities consist of four courts and a practice wall, with private lessons available on request if you're looking to improve your game. Restrictions: Private lessons subject to additional cost.

Water Sports

Including sailing, snorkelling and kayaking; water sports at the resort benefit from the crystalline blue waters of the Gulf of Oman. Diving can also be arranged nearby. Restrictions: Subject to additional costs.

Spa

Opening in autumn 2015, the Spa will have a full menu of treatments and superb facilities. Creating an environment of peace and renewal, it will be well worth a visit during your stay. Restrictions:

Al Bustan Palace, A Ritz-Carlton Hotel

Room Types

Deluxe Mountain View Room

Similar in style and amenities to the stylish garden view room, this option has views over the gorgeous Hajjar Mountains. Choose a king-sized bed or twins and enjoy a luxurious bathroom, modern flat screen TV with international channels and DVD player, and the option of 24-hour room service and a minibar stocked daily (payable locally).

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Hairdryer
  • In Room WiFi
  • Ironing Facilities
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included

Deluxe Pool View Room

Views of the manicured gardens welcome you from a private balcony, with stylish interiors that create a comfortable environment. There is a minibar and plush bathrobes, as well as Wi-Fi (payable locally), and the choice of king-sized beds or twins.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Ironing Facilities
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included

Deluxe Sea View Room

With views of the beach and Gulf of Oman beyond, this deluxe room has a luxurious bathroom with plush bathrobes and designer toiletries, a private balcony, king-sized bed or twins, and a stocked minibar and Wi-Fi (payable locally).

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Hairdryer
  • Ironing Facilities
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Sea View
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included

Al Bustan Lagoon Room

With an enhanced sense of space, this room looks out onto the gardens and pools of the resort and features a large furnished terrace and direct access to the water. Inside is stylish and elegant, with a king-sized bed or twins and modern amenities like Wi-Fi (payable locally) and a flat screen TV.

  • Air Conditioning
  • Balcony or Terrace
  • Flatscreen TV
  • Hairdryer
  • Ironing Facilities
  • Minibar
  • Safe
  • Satellite/Cable TV
  • Separate Shower
  • Tea & Coffee Facilities
  • Telephone
  • Towels included
Al Bustan Palace, A Ritz-Carlton Hotel

Food & Drink

Al Marjan Bar

After a full day, come back and unwind at Al Marjan Bar with a cocktail or soft drink. Dress code: Smart casual: Long trousers and close shoes for men.

Al Khiran Terrace Restaurant

The main restaurant has seating inside and out on a terrace and presents breakfast and dinner buffets and lunch à la carte. Themed buffet evenings occur daily so you can always try something new. Restrictions: Breakfast: 07:00am to 11:00amLunch: 12:00pm to 15:00pmDinner: 18:30pm to 22:30pm Dress code: Casual during the day, smart casual in the evening; sleeveless shirts and flip-flops not allowed.

Beach Pavilion Restaurant & Bar

Specialising in fresh seafood and fish, this beach restaurant has tables right on the sand and has a special candlelit atmosphere that you'll long remember. Restrictions: Lunch: 12:00pm to 15:00pmDinner: 19:00pm to 23:00pmBar: 12:00pm to Midnight

China Mood

One of the best Asian food experiences in Oman, serving authentic Chinese dishes for dinner. Restrictions: Open daily except Sundays. Dress code: Smart casual: Long trousers and close shoes for men.

Atrium Tea Lounge

Located in the hotel's grand domed atrium, this comfortable tea lounge hosts an elegant afternoon tea. Restrictions: High Tea: 14:00pm to 17:00pm

BLU

Convenientely placed by the pool, serving snacks and drinks including small local delicacies. Restrictions: Food Service: 11:00am to 17:00pm

Board Basis Options

Bed & Breakfast

Breakfast from the buffet of Al Khiran Terrace.

Half Board

Breakfast and dinner from the buffet of Al Khira Terrace.

Al Bustan Palace, A Ritz-Carlton Hotel

Family Friendly Facilities

Kids' Club

A fun schedule of activities are provided by Ritz Kids®, with arts & crafts, water and land activities like kayaking and mini lifeguard training, and more.

Children's Pool

Safe for kids, this mini pool is a great place for a splash.

Children's Playground

Keeping active is important for kids, so the playground is an appealing part of the resort's family facilities.